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Recent Reviews from AutoNation Ford North Canton

The overall service of the car itself was fantastic, they did a great job and I felt my car was well taken care of (they went out of their way to put air in my tires too). However the people inside the building were very rude. I walked in and was not greeted by anyone, Two people were on the phone and the other two were talking with each other. The girl in the front left (Mandy?) who was on the phone asked the gentleman on the front right (tall, didn't catch his name) to help us which he ignored and did not/ We stood there for 10min like this until this gentleman finally helped us, he asked me who was helping me and when I said I didn't know he got attitudey with me and said that "we only take care of our own cases so if I don't have your car then idk who does" so he finally looked it up in the computer and found my paperwork, I asked him a question about my car where he again got snippy and said he can't answer any questions because it wasn't his case, and the original girl on the phone (I think Mandy) would have to answer them, she paused her call to "answer" my questions (which wasn't much other than her saying "I don't have an answer" a lot), and when I told her I was probably going to trade in my vehicle because I didn't want to fuss with the service issues It had she said "that's fine" and got back on her call. Didn't offer to set me up with a sales person or anything, just let me leave. So I took my business to a different dealer. When I went to leave my keys were left in the ignition of a completely empty unwatched garage. Anyone could have walked up and taken my car, everyone else's keys were inside the building with their paperwork, why weren't mine? Overall I just felt very unhappy with the desk people of the service department and wouldn't recommend anyone to come here until they replace them, they were rude and unhelpful. Which was disappointing because I felt the mechanics did a fine job with my car.

Emily Mae Sep 21, 2021

AutoNation in North Canton proving once again why they have my repeat business. A couple weeks ago (Labor Day Weekend), while leaving the movie theater, it was a bit chilly so went to put the heat on for the first time, but the air wasn't getting warm. As I had just had the vehicle in for service a few days prior, I called and left a message with Mandy (Service Writer) my contact that kept me apprised of the prior service progress... mind you this was after 9pm on a Saturday so in my mind I'm thinking she'd get it Monday morning when she came in to work. I turned the heat off and kept driving. Shortly after getting on the freeway the coolant high temp warning light flashed predominantly across the dash screen. Pulled off the side of the road, steam and smoke already billowing. Getting the family out of the car and off the side of the road -- and after calling AAA -- I called Mandy and left her a second message. In less than a minute my phone rang, it was Mandy! Her work phone forwards to her personal phone after hours. Her first concerns were: are we ok and was everyone safe? After clarifying that AAA was going to take at least 1.5+ hours to get to us due to the holiday, Mandy got Nick (Service Director) involved. Nick called right away. Like Mandy – his first concerns were: are we ok and was everyone safe? He was already enroute to the dealership to get a car and come give it to us so we could leave, and he’d wait for the tow truck and ride back with them. Mind you we were in Strongsville, about an hour away from North Canton. Nick stayed in regular contact, checking up on us and updating us on his progress and ETA. During all this, I get a call from Marcus (General Sales Manager) and like Mandy and Nick – his first concerns were: are we ok and was everyone safe? Marcus was personally involved when I custom ordered the truck and called to check-in and reaffirm what they were doing. Sometime later the car pulls up and both Nick AND Marcus get out. After a short exchange of pleasantries, I sign for the car and we’re on our way while Nick and Marcus deal with the tow truck driver. This is the Director of Service and the GM of Sales now standing on the side of the road, in the rain, well past 10pm on a holiday weekend taking care of the customer. This is an example of why they are still my dealership even though I’ve moved an hour away, why I drive past countless other Ford dealerships on my way to North Canton, and this is an example of why I will continue to do so.

Sam Cooper Sep 17, 2021

My reason for a 1 star. Early in the day on Tuesday, June 2nd we requested to look at a used Ford Flex. We described it and said it shows it's at a different Autonation lot, but they said "no that actual vehicle is here on our lot in North Canton, come by after work to look at it". We arrive, they say "Oh yeah, the vehicle you wanted to look at is at another lot but we have a similar Flex here". Of course the Flex they have to show is thousands of dollars more (just because of better mileage) but doesn't have the navigation we wanted, remote start, AWD, nor other features the one we were scheduled to look at had. My husband and I being gracious, still took it for a drive, we come back and ask if we can test drive for 24 hours (I did this 2 years ago with them for my Ford Escape and it sold me on the vehicle), but they said "How about you buy it? That way you have 5 days to test drive it, it'll just take a few moment for paperwork". Ok. So I have excellent credit mind you and they give me a 9% rate for the loan, whatever, just want to get this going, I'll refinance later. We are told several times it won't be that much longer. Literally 2 hours + waiting on paperwork, we sign, FINALLY get to leave after 9pm. While leaving, we notice a tire air valve cover is missing, whatever we'll just buy one on the way home. The next day we have to go back because SOMEHOW they missed me signing some of the paperwork. And then the following day we have to go back because they forgot to give us the 2nd key (3 nights in a row they took from us). A week of having the vehicle and the blinker starts blinking like crazy, we figure it's a bulb, but would rather the dealership pay for it considering we just bought it. So we call and they squeeze us in on Saturday 6/13. My husband gets there and is told it wouldn't take long, 2 hours later they can't figure it out (electrical problem), he's there with his 4 and 10 year old girls so they know we have a family and would like to go on with our weekend, they weren't even going to give us a loaner. Finally a loaner gets back from some one else and they provide us with a Fusion car. Side note we bought the Flex because we are a blended family of 7 kids and 2 adults and NEED the 3rd row seating. Since they couldn't figure out what was wrong on Saturday, they said let us keep it through Monday and get it fixed along with doing the recall that this vehicle has on it. We received no call on Monday as to if our vehicle was done. We called and left several messages on Tuesday, and no return call if our vehicle was done. On Wednesday we are told that the part didn't come in (due to Covid-19) and it should be here tomorrow (Thursday the 18th - today). So my husband just picked up his Flex FINALLY and guess what... The blinker STILL is fast blinking and not fixed. Also, they didn't do the recall because there's no known fix for it yet.... Absolutely horrible service. And I have no idea how they're going to be able to make this right. Now it's 6/22 and they still have our Flex and will not call us back to inform what the plan of action is and when we might possibly get our vehicle back. When we call we are transferred to voicemail, we leave messages, and no return calls.

Sarah Craig Jun 22, 2020

I purchased a 2014 Chevrolet Cruze on April 25, 2020, from AutoNation Ford North Canton for cash. After thoroughly test driving the car and finalizing the sale, I drove it off the lot and back home 2 hours away. I stopped for my mail and turned the car off. A few minutes later, I turned the car back on and it acted like it didn't want to turn over. I turned it immediately off and then back on and it started. When I arrived home a few minutes later, I turned the engine off and on a few times with this same thing happening almost every other time I tried starting the car. The next morning, I texted the salesperson Aaron, to tell him what was happening. He said I would need to return to their service department two hours away to have the car looked at. I explained that I did not feel safe driving the car two hours on the interstate. He said I could take it to a local Chevy dealer but would have to pay a $200 deductible even though I literally drove it off their lot the day before and there is a 90 day/4,000 mile warranty. I sent the General Manager of this AutoNation an e-mail explaining the circumstances and he replied back that unfortunately, I didn't purchase any of the additional warranties they offered to sell me, and sometimes used cars are unpredictable and maybe the car just needed a fuel treatment. What? I just bought it the day prior. Shouldn't all of this been checked before someone bought the car? I took the car to a local Chevy dealer, paid the $125 diagnostic fee, which I shouldn't have had to pay since I just purchased the car, and they told me the timing chain was off, had recently been messed with and not fixed correctly, and someone tried painting over the markings. After many e-mails back and forth between myself, the General Manager at AutoNation Ford North Canton, and the Service Manager at my local Chevy dealer, Scott Heid at AutoNation, decided to pay for the timing to be repaired on the car they just sold me. A few days later, the Engine Overheat AC Shutting Off light on the dash came on and I had to call Roadside assistance to check it. Luckily, they said it was just a short and the car was okay to drive. Yesterday, when I turned the key in the ignition, the car, again, acted like it didn't want to start. I turned it off and back on, and the car started fine. I turned the engine off, and the car vibrated and acted like it didn't want to shut off. This morning when I started the car the check engine light came on. At this point, I don't even know what to think. I am taking the car to a garage and having it looked over so they can tell me everything that is wrong with it. I'm sure I will have to pay for whatever is wrong, even though the car is still within the 90 days/4,000 mile warranty. I am completely fed up with AutoNation Ford North Canton dealership, feel like they don't stand behind their used car warranty unless you purchase the additional warranties they try and sell you, avoid your phone calls and e-mails, are shady and dishonest, and sell used cars that should not be sold and are not road worthy.

Jennifer T. Jun 9, 2020

AutoNation Ford North Canton did a great job for me, especially Vonette Alston. It just so happened that on the first day I checked, they had just listed the car I wanted for the price I needed in a color I really liked (the latter being simply an added bonus). Even though there was only one stock photo of the car online (I would much rather see several photos of the actual car), I decided to make the 2 1/2 hour drive from out of state to check it out. I did so because in addition to having what I needed, I like how they do business. The ability to reserve the car online for 72 hours in advance was huge for me because I had just missed out twice on two other vehicles from two other dealers that had sold on the day I had wanted to go check them out and (probably) buy them. I planned on doing financing through my local credit union, who I already had a relationship with. AutoNation was fine with this. However, I did give them a chance to beat the terms of my local lender; they found someone who did just that by nearly 3%. This really surprised me. I also like the no-haggle policy. That only works for smart buyers if the price listed is truly fair; based on my independent market research, it was. The car was in very good condition. I arrived near the beginning of the day as opposed to the end like I'd told Vonette. Despite this surprise, they had the car ready for me pretty quickly, and she recognized me by my driver's license picture. Perhaps because of my early arrival, the detailers were a little rushed, as there was a good bit of smearing on the glass (which revealed itself only in that evening's sun and nightfall) and the fuel gauge, and the windshield wiper fluid wasn't topped off like they usually do. These are all very minor things which I can live with and partly blame on myself. I was surprised to learn that my purchase includes free wiper fluid and free car washes for life. Unfortunately, based on where I live, I doubt I will ever take advantage of this more than once or twice, but that's okay. Long story short: I liked the car and agreed to the sale and was out the door by lunch. Did I mention that Vonette took my new vehicle and my rental and filled up their gas tanks? This saved me a lot of money and makes those few other little things seem silly by comparison. Due to AutoNation's 5-day, 250-mile return policy, I skipped the normal pre-purchase inspection and instead took it to a trusted independent mechanic after the sale. He said that the car was in "great shape" and that it "hadn't really been broken in yet" at about 50,000 miles. I'm someone that due to my job puts that many miles on my car in just a year. I've already put on nearly 1,500 in my first week of ownership and the car is doing great. In fact, they just called me this week to tell me they found another key and want me to have it. Assuming they have what I want, I plan to be back in just a few years for another purchase.

Michael Ihle Apr 7, 2018

My problem today was with the service and sales department. I had an appointment today at 10 a.m. to get a quote for a spare key and to get the lock removed on the spare tire since it was corroded. I would usually do that myself but i didnt know if there was a tampering system so I came here. My visit started by pulling into the service garage then i parked and sat for about 2 minutes with not a single person telling me what to do or where to go, so i got out of my truck and proceeded to stand in the lane for another 2 minutes with people walking past and not saying anything or looking at me until someone came out and tagged my truck in. Then he took me to Robert the advisor to write me up which went smoothly, but right in the middle of the write up he left me at the desk suddenly to go to the lane while i was talking to speak with another guest. I didnt mind but i thought it was very rude he just left without saying anything. When he got back to the desk he gave me my quote (very high priced hour labor of 125) and being a former advisor i knew this was just precautionary to quote high. Then i sat in the waiting area for about half an hour then decided to look at the new cars. After 10 minutes not a single salesman came to me and asked if i had questions about the cars (which i did) or even acknowledged me. They just stood by the front door talking to each other about tv shows. After approximately 45-50 minutes Robert came out to get me and said the truck was done. All he did was walked me to the cashier and set my repair order down and said, "have a good day". I wanted to know what all they did to remove it just because o was curious and then he told me, "we just drilled out the lock cylinder". This is the point where i got very upset, why am i paying a full hour (135 after tax) for someone to put a drillbit in a drill?? I understand that the technician needs payed and i was expecting half an hour or so for something this small. After he told me what they did he simply walked back into the lane not saying have a good day, thank you for your business, etc. Then even the cashier didnt ask how my day was or anything, just grabbed my repair order and took my card and gave me my receipt. Overall i would give this negative ratings if i could. The prices are extremely high, and customer service is absolutely terrible i have had better service at McDonald's

Adam Nov 14, 2017

Had my vehicle in for transmission problems that were under Ford warranty. It had other issues that we were aware of, and notified them that it would be taken to our regular mechanic after the transmission work was completed. Apparently, that is code for "Customer requested to have Multi Point Inspection performed this visit' mas that was written on our invoice. We specifically told them to only look at the transmission issues. Dropped our vehicle off in the morning as we agreed to do so they could begin working on it, then they informed me that they would get to it that afternoon. What was the point of making an appointment if the dealership was unable to keep it? The following day they called and claimed that there was all sorts of other work that needed done, and we needed a Transmission flush. We inquired about the pricing and was told $220 plus tax. Since they already had our vehicle, we agreed. Saturday they ran into other issues and called to notify us. Sadly, they dialed the wrong number and we never got the message. Monday, we called them because we wanted an update. They hadn't done anything further to our vehicle because we had not called them back. Apparently, their technician did a complete brake inspection and determined that they could not test our vehicle because we needed to redo our rear brakes. Go to pick up our vehicle and the price went from $220 plus tax to over $340, which was not disclosed to us until we went to pick up the vehicle. A $120 plus "oops, I forgot to tell you." We took the vehicle to our mechanic and he informed us that the technician never took off the left rear tire when he "completely" inspected our brakes. Also, we only needed new calipers, not all the other stuff they were trying to tack on. My recommendations for anyone that wants to use them: PASS!!! If you absolutely must: Make them repeat everything you tell them. Write everything down. Call multiple times a day for updates. Ask for hidden charges that are going to pop up. Finally, don't trust the technician. Learn from our mistake.

David A Feldpusch Aug 8, 2017

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