Recent Reviews from AutoNation Ford North Canton

No customer service at all. No greeting! No Explanation of service received! I guess William Talbott was having a bad day.

Excellent service department. I had my Edge in to get a recall addressed. Since I was waiting on site, they prioritized the work and it was finished sooner than they had estimated, washed, and ready to go. Very friendly and knowledgeable staff.

The overall service of the car itself was fantastic, they did a great job and I felt my car was well taken care of (they went out of their way to put air in my tires too). However the people inside the building were very rude. I walked in and was not greeted by anyone, Two people were on the phone and the other two were talking with each other. The girl in the front left (Mandy?) who was on the phone asked the gentleman on the front right (tall, didn't catch his name) to help us which he ignored and did not/ We stood there for 10min like this until this gentleman finally helped us, he asked me who was helping me and when I said I didn't know he got attitudey with me and said that "we only take care of our own cases so if I don't have your car then idk who does" so he finally looked it up in the computer and found my paperwork, I asked him a question about my car where he again got snippy and said he can't answer any questions because it wasn't his case, and the original girl on the phone (I think Mandy) would have to answer them, she paused her call to "answer" my questions (which wasn't much other than her saying "I don't have an answer" a lot), and when I told her I was probably going to trade in my vehicle because I didn't want to fuss with the service issues It had she said "that's fine" and got back on her call. Didn't offer to set me up with a sales person or anything, just let me leave. So I took my business to a different dealer. When I went to leave my keys were left in the ignition of a completely empty unwatched garage. Anyone could have walked up and taken my car, everyone else's keys were inside the building with their paperwork, why weren't mine? Overall I just felt very unhappy with the desk people of the service department and wouldn't recommend anyone to come here until they replace them, they were rude and unhelpful. Which was disappointing because I felt the mechanics did a fine job with my car.

Always great service. Very friendly staff. Bill is always there to help me out. They all take precautions and where their masks. Upfront with their diagnosis before continuing work.

I have a friend who bought a used jeep. He has been misguided, lied to ( they indicated no loaner vehicle for used car purchases). In the past two weeks from the day he purchased they giving excuses about parts being ordered and working on it. The vehicle was never checked over or repaired before selling it. In two weeks my friend has only had the jeep home three days only to return it with the same issue and problems As a Vietnam veteran (DAV) I’m tell-all all veterans not to buy a car or truck from this dealer. As a Christian, I would not deal with them. It is sad when dealership takes advantage of the less fortunate individuals. My friend is hard-working laborer who is trying to get his life on track a salesman, dealership, financial managers take advantage … greed people greedy management Don’t waste your time on this dealership.

AutoNation in North Canton proving once again why they have my repeat business. A couple weeks ago (Labor Day Weekend), while leaving the movie theater, it was a bit chilly so went to put the heat on for the first time, but the air wasn't getting warm. As I had just had the vehicle in for service a few days prior, I called and left a message with Mandy (Service Writer) my contact that kept me apprised of the prior service progress... mind you this was after 9pm on a Saturday so in my mind I'm thinking she'd get it Monday morning when she came in to work. I turned the heat off and kept driving. Shortly after getting on the freeway the coolant high temp warning light flashed predominantly across the dash screen. Pulled off the side of the road, steam and smoke already billowing. Getting the family out of the car and off the side of the road -- and after calling AAA -- I called Mandy and left her a second message. In less than a minute my phone rang, it was Mandy! Her work phone forwards to her personal phone after hours. Her first concerns were: are we ok and was everyone safe? After clarifying that AAA was going to take at least 1.5+ hours to get to us due to the holiday, Mandy got Nick (Service Director) involved. Nick called right away. Like Mandy – his first concerns were: are we ok and was everyone safe? He was already enroute to the dealership to get a car and come give it to us so we could leave, and he’d wait for the tow truck and ride back with them. Mind you we were in Strongsville, about an hour away from North Canton. Nick stayed in regular contact, checking up on us and updating us on his progress and ETA. During all this, I get a call from Marcus (General Sales Manager) and like Mandy and Nick – his first concerns were: are we ok and was everyone safe? Marcus was personally involved when I custom ordered the truck and called to check-in and reaffirm what they were doing. Sometime later the car pulls up and both Nick AND Marcus get out. After a short exchange of pleasantries, I sign for the car and we’re on our way while Nick and Marcus deal with the tow truck driver. This is the Director of Service and the GM of Sales now standing on the side of the road, in the rain, well past 10pm on a holiday weekend taking care of the customer. This is an example of why they are still my dealership even though I’ve moved an hour away, why I drive past countless other Ford dealerships on my way to North Canton, and this is an example of why I will continue to do so.

AutoNation in North Canton proving once again why they have my repeat business. A couple weeks ago (Labor Day Weekend), while leaving the movie theater, it was a bit chilly so went to put the heat on for the first time, but the air wasn't getting warm. As I had just had the vehicle in for service a few days prior, I called and left a message with Mandy (Service Writer) my contact that kept me apprised of the prior service progress... mind you this was after 9pm on a Saturday so in my mind I'm thinking she'd get it Monday morning when she came in to work. I turned the heat off and kept driving. Shortly after getting on the freeway the coolant high temp warning light flashed predominantly across the dash screen. Pulled off the side of the road, steam and smoke already billowing. Getting the family out of the car and off the side of the road -- and after calling AAA -- I called Mandy and left her a second message. In less than a minute my phone rang, it was Mandy! Her work phone forwards to her personal phone after hours. Her first concerns were: are we ok and was everyone safe? After clarifying that AAA was going to take at least 1.5+ hours to get to us due to the holiday, Mandy got Nick (Service Director) involved. Nick called right away. Like Mandy – his first concerns were: are we ok and was everyone safe? He was already enroute to the dealership to get a car and come give it to us so we could leave, and he’d wait for the tow truck and ride back with them. Mind you we were in Strongsville, about an hour away from North Canton. Nick stayed in regular contact, checking up on us and updating us on his progress and ETA. During all this, I get a call from Marcus (General Sales Manager) and like Mandy and Nick – his first concerns were: are we ok and was everyone safe? Marcus was personally involved when I custom ordered the truck and called to check-in and reaffirm what they were doing. Sometime later the car pulls up and both Nick AND Marcus get out. After a short exchange of pleasantries, I sign for the car and we’re on our way while Nick and Marcus deal with the tow truck driver. This is the Director of Service and the GM of Sales now standing on the side of the road, in the rain, well past 10pm on a holiday weekend taking care of the customer. This is an example of why they are still my dealership even though I’ve moved an hour away, why I drive past countless other Ford dealerships on my way to North Canton, and this is an example of why I will continue to do so.

Great service advisors but always overscheduling. Be prepared for a long wait or to leave the it there for the day for an oil change...

Very professional sales staff! I definitely would recommend them!

Recently purchased a 2013 Boss 302 from this dealership and had a great experience. AJ was my salesman and he did everything he could to accommodate me and address my concerns. I drove 8 hours to pick up the car and they made sure most of the paper work was all lined up before I got there. It only took about 45 minutes to complete the paper work. The only issue I had on the test drive was that the car's alignment was off so they took care of it and had the alignment finished before I even finished signing for the car. I can't recommend these guys enough and especially my salesman AJ.

Easy to schedule, courteous service staff, no pressured up selling, timely work, fair pricing. Definitely will continue coming back.

I took my car in for a repair last week. From start to finish the staff was friendly, professonial, and knowledgeable. They fixed my car quickly and efficently and had me back on the road in one day. Will definitely go there for my next service!!

Took way to long to get answers for a car that wasn't even on the premises

i went there thursday to have my brakes checked.they said i needed rear brake pads and rotors for 519.00 dollars.i came home after saying no.i called 3 different places.one place said 301.00. second place said 350.00.third place said 268.00 so that is where i am going.alsoi bought the car one year ago .i was told it was checked out and there were no issues.only put under 2000 miles on it.so the brakes were not checked out.

Always Great Service

Great Service Department!!

Nice people they were all very helpful. My son loves his new mustang

Everything went exactly as expected. Efficient and professional. Smooth transaction. Very happy!! Will come again !!

Bill was fantastic, good follow-up!

Awesome experience all around

I went to 5 different car dealerships. This was the first and only one that I felt would get me a fair deal. I bought my car from here and it was as stress free as it could be. Everyone was friendly without the fake make-a-deal vibe at the other places. I will totally be buying my next car from here and I truly hope you do to. Nick P was low key but sincere and found me a car that fits everything I asked for and looks super snazzy too!

Prices for a diagnosis is over 100 dollars, the customer service is really good though, seems to have good payment options, changed my price to be lower where they could....

Edit: originally gave 5 stars. The process to buy my truck was great. I recently refinanced and had to try and get their finance team to assist with my purchase protections. Left a voicemail and never got a call back. Spoke to the operator who tried to transfer me but one of the finance members said they were too busy. I had to call corporate to get it done as I have yet to get a call back (about 3 weeks ago). Corporate then tells me that I could’ve called my dealership to handle…. Also, I went in for a car wash earlier this year. The garage was empty and so I stepped in. The guy at the desk didn’t even acknowledge me. Luckily for me after quite a bit, the guy who takes the car to the wash came back and helped.

Great customer service!

Very easy to deal with, and made the process go smoothly.

My associate was very attentive and was very timely. He even had my truck washed without being asked.

It's not often you get a Dealership to stand by what they say, especially when its at a cost to them. Jason & Nick went above and beyond to take care of issues we had with a recent purchase. 5 Stars for sure!

Bought a vehicle from them that was already damaged, I had the vehicle for a month before it broke down and they had it in the shop for couple months, didn’t help with the car note, didn’t help with the repairs and billed me for everything. The customer service was also really bad, they always agreed to call me with updates and days or weeks would go by. DO NOT BUY OR USE THEIR SERVICES.

Highly recommended! These guys went above and beyond to make a recent purchase a great experience.

Worse service ever. First autonation sold me a bad car, then billed me for all repairs even though I had just bought it. Warranty is trash. They held the vehicle til the tags expired in their shop and refused giving me a new one. They have had the car in the shop longer than I had it when I bought it. Autonation is trash. Do NOT SHOP WITH THEM EVER.

I had an issue with a door sensor on my Transit van. I did have to take the van in three times to to have them resolve the issue, which was frustrating, however Ford did make the situation right and I commend them for that. They did go out of their way to provide good service. I'll continue to have my Transit serviced here in the future.

Staff was great, friendly, good people. My car was repaired and washed on time. Shuttle service made it easy, so I could drop off my car and get to work.

Amazing bought 3rd car from them 8/17/21 amazing service..Amazing vehicle's every time I go too buy a vehicle from them,it's exactly what I want Hassel free sign papers and it's mine ..Shout out too Josh Stamps my sales rep he gets it done no bS!!! also shout out too my finance guy Brandon H he's fast great with people and gets it done as well.!!!🤘🤟💯The place is amazing.....

Great service rep, timely service. Very pleased with my first service at this dealership.

Great service. Building is nice to the eye. Nobody hassles you.

Matthew Hartman provided exceptional service and support while shopping for a vehicle. His attention to my requests and informative assistance made the experience low stress and relatively expedient. The team at AutoNation, Matthew, Mike and Jake are commendable in their efforts. Thank you!

Friendly and effcient service! Staff kept me updated on status while I waited. Extreme pleased with overall experience.

Prompt, accurate service. Reasonably priced! Dave, the service advisor was awesome!

Don’t buy a used car here. Terrible customer service. Never email or call me back. Just want your money.

Don’t buy a used car from them. They charge extra fees with no explanation and don’t respond to my emails after I’ve bought the car. Terrible service. They just want your money.

Great purchasing experience!

Went in for an oil change took a little longer than expected but in the end was EXTREMELY happy with the communication and sincerity of the staff. Will be back for sure.

I am currently working for a manufacturing company in Willoughby, and my car had extremely high miles due to a financial issue outside of my control. I needed to make the position work, but I knew the car I was driving wouldn't make it through impending Ohio weather. When I called Tony Seran, he immediately took the initiative to help me with the problem, expressing empathy, second-nature customer service and high levels of professionalism. This is consistent with AutoNation including the people who work in the finance department. AutoNation worked with me. I cannot thank Tony Seran, Brandon and AutoNation enough for everything they have done, you certainly have a repeat customer and I would recommend AutoNation to anyone.

Worked with Matt Hartman and Scott Heid on my new 2021 F-150, had a great experience from the initial conversation through finance and driving my truck home. The team is nice, honest and not high pressure, highly recommend.

My daughters Ford Focus has been in your lot waiting to be repaired for almost 2 months for a part under warranty and your company refuses to do anything to help her out in this situation. And gives her no timeline for the repair. Only excuses as to why it is not their fault.

After a bad 1st experience with their service department, I've come to have great service ever since. David who has taken care of me ever since then has always gone above and beyond to try and get me my truck back to me as soon as possible. I'm only giving this a 4 star because of how I was looked at by an actual technician when I asked a question and he told me his answer and when I came back with a reason as to why I was asking he just gave me a dirty look. Other then that David gets a 5 star from me and I will definitely be going back to him from now on.

AutoNation Ford North Canton employs incompetent and/or untrained staff in their Service Department. They are quick to attempt to oversell additional services, to line their pockets. My latest service encounter took 8 days to install a new battery, alternator and belt. Calls placed to the service advisor (and service manager) usually went to voicemail, and were not returned in a timely manner. Some were not returned in the same day, some not at all. The managers at this dealership have plenty of reasons (excuses) for their incompetence. Blaming subordinates appears to be the standard. I suggest anyone contemplating using the dealership for service, or for purchasing a vehicle, carefully do online research to see what the majority of consumers are saying. I will not be utilizing this dealer for service any longer, nor will I consider them when shopping for a new vehicle.

It took 8 days to replace a battery, alternator and belt. Service advisor didn’t answer, or return calls in a timely manner…some the next day, or not at all. Management appears to have a litany of excuses to draw from, especially blaming staff for incompetencies. I will not deal with this dealership in the future for service, nor for a new vehicle purchase. Do your own due diligence, and research what others are saying about this dealership on many websites, not just FB!

I took my vehicle in for an oil change and Dave was right there to help out. Super nice professional guy. He will answer any questions you may have. He was very helpful. I absolutely love my 2020 Ford Explorer ST! I would recommend this vehicle to anyone. Thanks Dave for all your help! Have a great day!

Bought 2 cars from here and will never go anywhere else.

Josh Stamps helped get my son and I into 2019 Nissan Murano, I test drove probably everything on the lot, sorry Josh :), but he helped me every step of the way! Thanks for all the help, the new ride fits the family perfectly!

The service director indicated that I had dry rot on my tire. I went back a few days later and it was said to me that I had dry rot on all 4 of my tires. Then I went to a Goodyear store in Belden Village and he indicated that he didn't see any dry rot on my tires. I went to a second authorized Goodyear store. He said I had some microfine ozone crack in my tire. I asked if it warranted 4 new tires. His answer to me was no. The service director at Auto Nation gave me a coupon authorizing each new tire I would get (at an authorized Goodyear store)for $98 each. I appreciated that but I DON'T NEED 4 NEW TIRES. The old tires (which I bought at Auto Nation over 4 years ago) only have about 25,000 miles on them since their purchase. I appreciate the service on the front and back shocks that Auto Nation performed on my Ford F150. However I don't appreciate being prompted to buy something when I didn't need it.

Autonation of North canton was great. They kept working to get us the truck we wanted even after we had left. The vehicle was serviced before we could take it home and they repaired anything they found at the time. After that they sent us on our way with a complimentary full tank of gas. I have no complaints!!

Matt Hartman is a fantastic salesman. I really appreciate all his help in the purchase of our 2016 Ford Explorer. I would definitely recommend him to a family member or friend. The only thing that I was disappointed with was what they gave me for my 2009 Ford Flex. Especially after seeing what they were asking for it when they put it up for sale. It’s my fault for letting it go at what they gave me.

Very friendly staff

As soon as we pulled in, i saw the man jump up from the table to come greet us. I was like, "Oh boy, here we go...." He was the nicest, knowledgeable, and upbeat person to work with. Their was no hassle, it was so cut and dry. Very black and white. It was my first solo car buying experience and AutoNation Ford in North Canton was great to work with! Highly recommend!

Was saved from a unneeded brake job. Just a pebble was lodged causing the groove.

Clean, easy and polite

We've purchased a few vehicles here and they've always taken care of us.

John was very pleasant and helpful both times.

We had a great buying experience. It was definitely worth the 3 hour drive. Thank you Justin for the seamless transaction.

Great service, friendly courteous staff, comfortable lounge area when having service preformed. Would definitely recommend Auto Nation Ford...

Good prompt service Nice staff

Ashley and Jake were amazing. I have bought over 50 commercial vehicles for my business in past 20+ years. I have found my new home. I plan to swap out several more work truck with them. Easiest truck buying experience ever!

I would like to thank Marcus Miller for all the effort he put into helping me buy my first brand new car. He went above and beyond. I recommend if you are looking, he is the one to call. Thank You again. I really appreciate everything you did for me.

Oil Change. Was greeted as soon as I pulled in. They were very busy and said they would try to have my service completed by 3:00 pm (I was already expecting to not wait and had a ride ready) and offered me a ride back to work. They called before 3:00 pm let me know they were running a little behind and would I like to be picked up when my vehicle was finished? Called when it was completed, was greeted by one person to check out while another went to get my truck and brought to me.

AutoNation Ford North Canton has been servicing my Ford since new. Always great service and staff.

I love my new car. This is the second car we have purchased from you. We only service our cars with you and the people are super friendly.

Took Explorer in and had new catalytic converter installed. Week later took back because of a noise/rattle when driving. I was told it was do to no oil in the engine. Clearly incorrect, no oil lights etc. They offered me $1500 for it, traded it in that day at another dealer and was given $10,500 trade in on a used vehicle. I will never utilize this dealership again and will steer friends and family away.

Always had a great experience and the always take care of me!

Purchased an Expedition Max from them, they looked all over to find me one, and finally found one in Indiana! The manager had even called me for updates, which was very helpful. & the financial guy was the best I’ve ever been to!

Courteous, fast service. Very friendly staff in service and sales. Was greeted by my salesmen Tyler, and then as I was walking through the showroom the sales manager, stopped and asked how I've been and how our traveling life has been going. Both very nice conversations with two professional people.

We had a great car buying experience at AutoNation Ford North Canton! The salesperson answered our questions and gave feedback all without making us feel any pressure. The process was transparent, included Car Fax and previous service on the preowned vehicle we wanted to purchase. The whole team worked with us to get us the car we wanted for the price we wanted to pay. I highly recommend this dealership!

We were just out looking and found a vehicle we couldn't pass up. This is the second vehicle I have bought from Mulinex and couldn't be happier. Service was great and our sales lady Marilyn was perfect. Thank you for the best experience again.

My service was quick and the tech was efficient and friendly

Very easy and smooth experience. Best music playing in the showroom this side of the Mississippi!

Nick, sales person was very helpful in a difficult situation.

The service department was very attentive to my needs.

Dwayne Jones did a great job helping me with my purchase. I had been looking for a car for about month. When I checked competitors websites for vehicle availability, it was a tedious process and I usually gave up. Your availability check was outstanding! I clicked beneath the car I was interested in, entered minimal information and submitted my request. Within 10 minutes Dwayne responded and replied the vehicle was in stock. I said I'd be there in about an hour. When I arrived, the car was waiting at the front door for me to test drive. Outstanding job guys!

Just had my truck serviced there last week. After my last experience, I wasn't planning on going back. The new service manager Nick called and asked for me to give them another chance and he would make sure I was taken care of. All I can say is Nick and his staff nailed it. I will definitely be back.

Great service and friendly people. Very important to me right now.

Great place to purchase your next Ford vehicle. Great sales force and service department.

Great service! Clean facility and knowledgeable friendly staff!

Excellent service friendly staff, Grate deals

AutoNation Ford North Canton has serviced my F-150 to the highest standards since I purchased the truck in 2013. The staff is professional and courteous and the techs complete the service and repairs property and within a timely manor. The old adage of paying too much at the dealer isn’t true here, ever dollar is well spent and I trust their work. Almost 112,000 miles and running strong due to proper preventative maintenance.

Service center was very friendly, I had a short wait for my vehicle.

Courteous Service

Robert did an outstanding job finding this suv for me. He was very patient, professional, extremely kind and worked very hard to help with this vehicle.

Immediately met upon arrival, service was quick and complete in short time.

Everyone and everything was perfect. All the assistants were helpful.

I always have good experiences with the service department at AutoNation Ford North Canton. They are courteous and take great care with scheduling and helping me maintain my vehicle in the most cost-effective way. I have great confidence in the service performed on my car at this location.

Service was good but just a bit delayed which is unusual. The agent was very good and compensated my time, and that was not expected. I prefer to have my Escape serviced at the dealership, so I always go back to AutoNation.

The sales person Robert Bryant is an exceptional sales person. Very nice and knowledgeable about the vehicles

I highly recommend AutoNation! I had over an hours drive to get there but was well worth it and would do it again! Service was excellent and staff was extremely helpful and friendly!

Great customer service! Friendly, quick & no hassle! Will definitely be back for recommended services on my Ford Escape👍🏻

Very friendly and have great follow up with texts and calls. Sales rep professional. Recommend

Great customer service will come back again thank you tony helped me get a 2019 jeep wrangler for my wife everything was smooth

Friendly & helpful service - especially towards female customers. Professional! Sense of humor!

Was going to buy a car there but the salesman, Dante Pellegrene was so wildly unprofessional that I will never return.

I have only purchased one other used car in my lifetime so I must admit I was a bit hesitant going into the process. Buying new is easy as you identify the vehicle you want and get the best deal. Used car shopping I found is far more challenging as you are evaluating subtle differences and there's aways going to be some doubt. We were looking at small/midsize SUV's in the $12K and under range for my daughter. All vehicles with 100K miles and 6-8+ years of wear and tear are going to have their warts. Ultimately after running around all over town checking out a half dozen similar vehicles we settled on the one from Auto Nation Ford. Staff was great, deal seemed fair (considering the market conditions) so now we are just keeping our fingers crossed that the car holds up. The 5-Day return policy was a nice to have as this allowed us to take the car to our local trusted mechanic for a thorough evaluation.

I went in for a recall to be fixed for my fuel module. Drove 60-70 miles and my whole car went to crap. Towed it back to Ford and they’re claiming it’s not their fault. I have told them what is wrong with it and they still insist it’s not them. Even though everything that is going on has to do with the fuel pump. Also, when I took it back they checked it for an hour and came up with their logics that it wasn’t them. But it’s a 2-3 hr job to do what they did in the first place which consists of emptying the fuel tank. I called corporate and they just wanted to talk about how I am not within warranty to get it fixed. I asked to talk to his supervisor and it has been two weeks with no call back when they stated I would get one within 48 hours. My car has been sitting at Ford auto nation in north canton for a month with no call from them for 3 weeks.

Very disappointed in the service with this place. We started to have car trouble on our LEASE so we scheduled an appointment to have it looked at not only did I stand right in front of the desk unattended for a few minutes while a worker was just texting on his phone, I had to initiate the contact until he realized I was even in front of him. Then as I’m going through the drop off process with him about 4 workers at a desk directly behind him started to argue right in front of all the customers and no one said anything they just continued to argue the entire 15 minutes I was there. So as we dropped the car off we not only didn’t receive a loaner vehicle we have been over a week with no updates, no phone calls, nothing about the status of the car. We have had to make the calls to get the information on it. And every time we do we are told they will look into the status of the car and the loaner and call us back and we have not received a single call back! This has happened at least 2 times to me and 3 to my husband. So in 5 different calls that WE had to initiate, we have never gotten a single answer, nor a call back to find out the information. We are still waiting on a loner and an eta on our vehicle. This service is absolutely ridiculous and with having a lease (that is only a year an a half old with apparently transmission problems) I can’t imagine at this point that we’d buy the car out at the end or ever lease through them again.

I had an awesome car buying experience all the way around. Everyone was extremely nice, and enthusiastic to help me find and pay what I wanted! Highly recommend shopping for a new or used car with them.

I scheduled my appt through Ford Pass and received confirmation but when I arrived I was not on the schedule and the tech I had chosen no longer worked there. However they were able to get me right in for my oil change, but when I received my car I noticed they never changed the sticker to update for my next service, the car wash was open and they didn't offer to wash it like the tech I chose use to do all the time. I also learned their service is more expensive then other Ford dealers closer to me.

always a friendly atmosphere.................................................

Very Professional and great service.

Very prompt, honest, and professional service! Received my fully repaired vehicle much sooner than expected!

Had a branch fall on my truck the auto body shop did a great job making my Ford F-350! Look good as new so I thought I bring it back to the service department to change my light and fix my squeaky break the said I didn’t need new brakes or rotors and they could just spray a solution on them to stop the squeak 250 later still squeaking and never change the bulb luckily the body shop guy took it back and swapped the bulb before I left call in and no one ever got back to me

Second purchase here. Definitely won’t be my last! Customer service is wonderful, much better than other places I’ve been to. It’s an easy and fast process to get approved for car loan and leave the same day with your vehicle, even with not so great credit! They really go above and beyond here!

AJ Harvey was our salesman we went in there knowing we wanted to leave with a vehicle and he did everything he could to make it happen! We also had our three kids with us and they accommodated us! With that being said our experience was great we couldn’t be happier with how accommodating they were and explained our options! We got out of our lease early and got into a SUV that fits our family now! Thank you AutoNation Ford for all your effort into getting us our new vehicle!

I was a loyal customer of the service department for several years and had them service all four cars we've purchased from them over the years, but they really dropped the ball on what should have been a routine brake recall on my son's car. Now the brakes are worse than before the recall and they want me to pay a lot of money to replace a part that should have been covered by the recall in the first place. Very disappointing.

I made a service apt. When I dropped my car off I had to stand around for 2 hrs cause nobody could help me, except John Coutler. The sales team was just sitting there. Marcus Miller even laughed because I was supposed to have my key fobs programmed for free. He said we don't do that, who would have said that? I told them my sales person Matt Hartman but he denied saying that. He also lied when I bout the car and said it could be washed and detailed whenever I wanted it done for free, then said he didn't say that either. After all of that: 1 service person went home cause he couldn't figure it out, a sales person lied to me, and another laughed about it, I watched multiple employees walk in and out several times to smoke and such etc... I talked to Scott Heid, the manager. I explained everything and he said that's unacceptable, I'm gonna get this all taken care off, we'll get the fobs, no problem, he took my info and said he would call back. HE NEVER DID!!! After I called and went in to get my care, the original issue, the front passenger lock, was not fixed, I had to pay for the key fobs, because Scott H never spoke to John C. The entire experience was horrible, I hate that I have to take the car there so I don't lose out on my warranty and only 2 people in the whole building had enough courtesy to help me. Thank God for Mandy and John in the service dept. Worst part of all, the manager of the store didn't even do his job. He knows his sales people are lying to make the sale, which is against the law. He knew what my sales person said and didn't offer anything to make it right. Absolutely worst customer service I have ever seen and I'm a nurse at Aultman, I've seen a lot!

Second purchase here. Definitely won?t be my last! Customer service is wonderful, much better than other places I?ve been to. It?s an easy and fast process to get approved for car loan and leave the same day with your vehicle, even with not so great credit! They really go above and beyond here!

AJ Harvey was our salesman we went in there knowing we wanted to leave with a vehicle and he did everything he could to make it happen! We also had our three kids with us and they accommodated us! With that being said our experience was great we couldn?t be happier with how accommodating they were and explained our options! We got out of our lease early and got into a SUV that fits our family now! Thank you AutoNation Ford for all your effort into getting us our new vehicle!

took care of the problems in a timely manner

Took my vehicle in for service while waiting I was looking at other vehicles knowing I wanted a new car in the next few months when I got a message asking if I’d be interested in getting my car appraised I say yes and spoke with Tyler we looked and went on a few test drives before I came to a conclusion on getting an eco sport. Tyler was very friendly and answered all my questions Brian in finance was also very friendly and answered all my questions on his part of the deal. Would definitely recommend

best experience I have ever had with a dealership. Just purchased a Toyota sienna from them that was used and they had it detailed, replaced parts and even ordered a new part after I bought it for me. the guys were so sweet and nice. I will definitely be buying from here and recommending to others

AutoNation Ford - Canton gave me excellent service. Scheduling a service appointment was very easy using their online tool, and my Mustang "check-up" was comprehensive.

So when we first set up an appointment for the recall on the roof rack I told the service advisor we would need a car to use while our Explorer was there. She checked and said no problem so she reserved a car for us. Later in the week we checked back to confirm the date and time and talked to a different service advisor and we were told no go on the free loaner and would have to pay to use a car. It wasn't costly but its just strange they changed policy a week later. When we got our Explorer back I noticed glue residue on both sides close to the roof rack. Sloppy or lazy whatever you want to call it it should have been cleaned off.

Got a great used Explorer with 3,000 miles and very fair trade in. Extremely satisfied!!

Very Happy with my service that I received would recommend to friends and family

A few weeks ago I went in to purchase a car, I first looked at a Buick that turned out to have been in an unreported crash. The general manager pushed paperwork before I had even taken it to my mechanic. He told me he would not turn the paper work in until I had taken to my mechanic, but wanted me to sign so my co-signer didn’t have to come in another night to sign paperwork. I come to find out later he had turned in the paperwork because it was the end of the month! Then I looked at a second car that was in service when the General manager once again pushed paper work. I had soon found out after 2 weeks of owning the car it had chips in the back windshield (hidden by tint), the front bumper had cracked, paint had started to rust on the bumper , headlight was chipped in the corner, and the inside of the doors had rust underneath the paneling. When I brought it to the general managers attention he told me I could pay for it myself and that it was too expensive for him to fix. These are things they would’ve fixed in service if they had looked into the car. He had my sign papers before I could even test drive the car! The salesman was great , but the general manager was a totally rude person. This is not the first time the general manager has had totally horrible customer service with my family.That was the second car they had pushed signing with and they came out as bad cars. The manager refuses to help and I have contacted corporate several times. I suggest you spend your hard earned money somewhere else. Autonation Ford in north canton has lost a life long customer over less than $1000 in body work that should’ve been taken care of before the car was sold.

The service representative, Dustin Sorge, was generous with his time and gracious in explaining my service options.

I was walking around the parking lot just browsing the trucks. An sales associate named A.J. approached me. He gave me information on a truck I was interested in and did everything in his power to make sure a deal could be reached. He was so helpful. I couldn't be happier. I'll definitely be back there for my next vehicle.

I was walking around the parking lot just browsing the trucks. An sales associate named A.J. approached me. He gave me information on a truck I was interested in and did everything in his power to make sure a deal could be reached. He was so helpful. I couldn't be happier. I'll definitely be back there for my next vehicle.

Good except they forgot to put a sticker in my window telling me when my next oil change is due and with my memory it?s much to easy to forget. That always meant a lot to me!!!

All went smoothly. Service rep's were very helpful and professional.

My Salesperson, Matt, was an absolute Joy ! Excellent Customer Service, Outstanding Knowledge and EXTREMELY Helpful !! I would Absolutely Encourage Anyone to Look into purchasing a Vehicle from Him !!

I was having an engine problem with my 2018 Ford Fusion. Emmanuel a Schwartz was my service rep and very kindly kept me informed. I also appreciated being greeted when I entered, instead of having to make my presence known. Very professional, AutoNation!

Very nice experience. Courteous

Salesman were very friendly and worked with me on my negotiating the cost of a new vehicle.

My family and I purchase and service all of our vehicles at AutoNation Ford North Canton and will continue to do so in the future. Thank you for all you do!

I had a wonderful experience here. Aaron and Jake were so accommodating and helpful, from start to finish! Everyone was so amazing, from the finance team to the sales team. The best car buying experience I’ve ever had. I got a great deal and a very generous amount for my trade in. Will recommend to anyone who is looking for a new vehicle. More stars if I could!

My sales person, Nick, was straight up and I had great confidence in his dealings with me.

Very friendly staff. But had be test drive 5 cars before telling me I needed more money down and they could only get me into select vehicles. I understand my credit is not the best and I NEEDED a new car which is the only reason I took the one I got. Its a decent suv but I wanted something bigger. Plus it's already got a tire and break issue. Only had the car for 2 weeks. Issue started a day after I got it

Couldn't be happier!! Very pleased on how I was treated. I never once felt pressured into doing anything I didn't want to do. My sales representative was very knowledgeable and personal. I felt more like a friend then a customer. They made sure I was happy and content before everything was said and done. I definitely look forward to doing business with them again in the future.

Helpful, willing to negotiate, not confrontational

I bought my 2017 Ford Escape here at the beginning of the year. We took our first long road trip to SC to visit family (us and our two cats who love to travel). Great ride, quiet and comfortable. Not one issue which we loved! The car was a great purchase for us and holds a lot of stuff. Only regret is that I couldn't afford a newer car with Sync 3 (no fault of the dealer at all). Now we're looking forward to our next road trip in the Escape. Oh and we camp in the car too, with a tent attached to the back. Very comfortable to sleep in!

Great customer service from the beginning to the end. Matt Hartman top of the line sales rep! Will be back for future car purchases!

I was set to buy another car from a different dealership, but stopped in to check them out & ended up buying a new explorer that day ! Josh in sales was wonderful & Brian in management was amazing as well. I couldn’t have been happier! Their customer service was top notch & made the experience overall great

Justin and Dante did a great job. I appreciated that they were not pushy. I am enjoying my Escape!!

Amazing and quick buying experience with Matt Hartman! We inquired about a 2021 Mach 1 in the morning, and he had us driving the car off the lot on the same day. Marcus gave me a fair value on my trade in, and Jake was able to beat my lowest pre-approved interest rate! Friendly staff and very efficient. Everybody we spoke with was very nice.

I had a great salesman. Robert Wentz went out of his way and worked hard to get me a reliable Escape at a budget I could afford. A good, honest, personable salesman can be hard to find, but he makes it look easy. When it is time to trade our other car I will be going back to find him.

I can't rave enough about my experiences. This is the 3rd car I've purchased here. Due to COVID I was in a very sticky situation. Sales Person Ryan and Finance Manager Anthony climbed mountains and dodged bullets to get me in the perfect car for me. Thank you guys so much!!!

Lovely facility... Friendly and helpful staff-- especially Aaron Patterson! I felt like he went above and beyond from our first contact via email when he responded to an inquiry I'd made online about AutoNation buying my car from me. . I recently purchased a used Hyundai Kona from a different dealership, but it was AutoNation who ended up buying my 'trade in" 2010 Honda Civic even though I didn't buy a car from them! Honestly, they treated me like a queen and even gave me a courtesy car ride back to my home about 30 minutes away! : ) I like my Hyundai, but the positive experience I had and the kind treatment I received at AutoNation North Canton has me thinking that perhaps I should have purchased a Ford!

This was the first car I ever purchased by myself. (77 yrs. old). It was a great experience. I would recommend AutoNation for anyone looking for polite, helpful, knowledgeable, friendly salespeople to help purchase their vehicles.

The sales man AJ was very nice and helpful. Strongly recommend

They have a great team that made purchasing our new car easy.

Ted was right on top of things , he kept me informed about what was going on, and I think him for that. He gets a 10 from me .

Great experience! Aj was super helpful, straight to the point and great to work with!!

Arrived 10 minutes early was advised shouldn?t be much of a wait. I was only getting an oil change 45 minutes go by waited another 15 minutes still no word. Tracked someone down to check for me how much longer it was going to be and they came back to say they have not even started yet!! Another hour goes by and finally service is complete. Was advised that they had taken another car out of turn. But this was not said until leaving and was advised I would have an extra oil change added to my service plan. I have had several issues with the service department and there?s always an excuse. They forgot to tighten the oil cap and oil went all over the engine and was to get a free care detail for my troubles but then Covid happened and was advised no detail. I enjoy my SUV but not the service plan or service received over the years.

I trust them with my car more than any other dealer I have dealt with.

I had a paint problem on my hood the hood was replaced the process was hassle free and done promptly

OVERPRICED ON LABOR FEES! Needed a wheel lock ours was lost. They said you can have them removed and replaced with regular nuts. Cost of the nuts (4) $45.00. Labor $275.00 (they had it done in two hours)

After an issue stemming from taking my F-150 there for service a few months back, the General Manager reached out to me personally. He asked that I contact him directly the next time I needed service and he would make the bad experience I previously had right. I worked directly through him the next time I needed service and he took care of me. He seemed genuine in resolving my previous issues and ensuring my next experience there was a great one. Very pleased.

I chose Auto Nation because of their service. A few months ago, the collision center repaired my vehicle and did a great job. In a time where generally customer service has been horrendous, this was a breath a fresh air. I had 4 new tires put on my car. I was very thankful that the service team was able to find a ?special? on tires and give me a deal, that I otherwise did not know existed! Customer service was terrific! Thank you!

Excellent overall experience with Auto Nation Ford North Canton. Every aspect of the service is stellar. You can’t go wrong with a visit to this place.

To AutoNation Ford North Canton, I bought a Ford XLT F150 form Progressive Auto in Massillon , Ohio on April 30th 2020. The truck had about 66,000 miles on it. I took it back to Progressive for an oil change and tire rotation at about 71,000 miles. It was determined by the mechanic that it had a oil leak from front cover . Said i had to take it to a dealer to get fixed under the warranty that luckily I purchased. So I chose AutoNation Ford North Canton. AutoNation Ford had the truck for 2 days and they told me it was fixed. In the mean time I went back over the paperwork where I had purchased the truck and found that the leak had first happened and been fixed at about 35,000 miles. So when I purchased the truck this was the second time for the same problem. So now when I took my truck back to AutoNation Ford North Canton to have an oil change and tire rotation at 75,000 miles I was told the oil pan was leaking again. Auto Nation Ford North Canton had the truck a day and told me the problem was fixed. So I am not happy at all about this same problem happening for a third time but I am happy with they way AutoNation Ford North Canton took care of the problem. I can only assume that it is a design flaw in the oil pan and or the sealant or lack of gasket. Its obvious that I am not the only one with this problem just google it.

The service managers are great! HOWEVER, I bought a vehicle that was purchased on 2/27/2020 and has been in the shop 17 times one time was there 3 months, and another time which was the last time was there over 2 months. NO ONE WANTS TO MAKE THIS RIGHT!!! Not to mention, trouble started THE DAY I took it off their lot, and I have the same issue recurring, along with new issues!!!

The repairs were completed correctly, both a recall repair and additional work I requested. However, I was disappointed in the overall experience. The dealership seems to be too large to provide a customer service experience of other smaller dealerships I've used in the past. I had to wait a long time after pulling my vehicle into the service area even though there were no other vehicles waiting at that time. Took my vehicle in on Monday and I was expecting it to be ready the next day, but had to call near the end of day Tuesday only to find out it wouldn't be ready until Wednesday morning. I was promised a call by 8am on Wednesday for a status but ended up having to call at 11am to find out my vehicle was just being finished up. I had to call the dealership a total of three times, each of which I waited on hold for at least 7 minutes before I was helped. Maybe this was a one off experience, but I will likely continue to travel a longer distance to have my vehicle serviced elsewhere as in the past.

Service writer was very helpful and knowledgeable. Service was fast. Have had excellent service here for ten years.

Mat was your best employee in the see service department friendly very well on knowledge very patient took care of his customers didn't overcharge for labor like your mechanics in the back or try to anyways I'm very disappointed in that part Marcus Miller is outstanding employee manager Kevin was very good in the service department but he's no longer with you either and the gentleman that sold my car Mr Serno but your mechanic banner needs a lot of work he might be a good mechanic but tries to rip off customers from labor very well knowledgeable but very very slow overall very cleanful facility and the girls that answer the phones in the service department need to be retrained in customer service very rude and put you on hold for a very long time.

Tried to sell a friend 2013 Chrysler 200 for nearly double it's maximum value! 6977 for a 3500 car! Only thing saved my friend is the dealership couldn't get it financed as ALL the finance companies wouldn't make a loan for twice the car value! For shame trying to take advantage of someone who has a disability.

My appt for an oil change and a look at a popping noise behind front passenger tire went fine. The only thing I was disappointed in was that I would?ve loved a car wash before picking car up. I had requested one and thought that after repairs and oil change that would?ve been a nice touch.

Tyler was the best car host ! He had no hesitation in letting us see however many cars we wanted . I was feeling a bit nervous and he made sure I was comfortable and had no problem if I wanted to wait . I ended up getting a great car from him! The rest of the crew there did a great job in meeting my needs and signing the papers.

Great place to do business

Honestly the best dealership ive ever been too.friendly environment,great selection of vehicles.the salesman i had matthew hartman was awesome and made the whole process easy.he was very helpful and showed me all the features of my new vehicle.I would recommend them to anyone and i will make the drive back to canton when im ready to buy another vehicle

Great experience with the sales team. Described what I wanted and left with something better. I will be a life long shopper at autonation.

Great experience. Handled promptly and professionally. Great interaction with Aaron.

I have leased many cars from Ford auto nation . Everyone is wonderful. And the experience is awesome!

Great service, but SUPER (overly) expensive.

Solid service delivery... pleasant, courteous, fast service. Overall a great experience.

We were looking for a hard-to-find Ford F-150 4X4 SuperCrew Hybrid pickup. Autonation Ford - North Canton had one available for us to test drive. We found this truck very capable and VERY strong. The high tech features were endless. We plan to pull a heavy tandem axle dump trailer weighing over 10K pounds. This truck is certainly up to the challenge! Our sales person, Robert Wentz was very knowledgeable and helped us secure a great deal. The General Sales Manager, Marcus Miller, personally took our truck to Line-X for the spray-in bedliner application. Dante effortlessly spent over 30 minutes covering all of the controls and features available on this truck. Overall, this purchase went very smoothly, and we will be back for our next vehicle.

Professional and fast service!

AutoNation made the purchase of my new Ford Ranger stress-free. From the first visit until the final visit to sign the papers, they held true to their word. I was not hassled like other dealerships have done in the past and everything they told me to expect during the buying process was true. We worked one different options that included different vehicles, in the end their final monthly payment was lower than their final quote. From a brief stint selling cars, I know most dealerships would have made the payment match, even if it meant adding on extras or hiding totals some where. Anthony and the staff at AutoNation in Canton Ohio are straight up honest with you.

Really want to share a great experience we had there. AJ Harvey was the best, customer service right down to getting what we wanted of a vehicle and working with what our budget needs!!! Entire staff was very welcoming!!! Thank You!!!!

I enjoyed going to dealer to see what available from vehicle aspect.The service department is great working with schedule.Thanks Douglas McDorman

Very relaxed and pleasant experience. Our sales lady Ashley Lamp was extremely helpful making sure we got the vehicle that we wanted and making sure we got the deal and payment that fit our budget! Every person we met was pleasant and the show room was sanitized and my wife and I felt very safe! Thank you Ashley and all Auto Nation North Canton oh and we have already used the free car wash!

I am very pleased with the group that help me getting into a vehicle! No problem at all . I

They were swamped but comunication was in poor and some staff were unprofessional.

Great team here at auto nation of north canton. Matt Sutherland is superb sales associate

Bought my 2020 Ford Mustang here. I would recommend these guys to anyone. We got there, took the test drive and out of there with the car in about an hour. We started the process online and finished it up at the dealership.

Good place. But they are a little pushy

Staff was pleasant, considerate, and helpful

The best dealership I have ever worked with on purchasing a new car. The sales manager and the salesman went above and beyond in everything they did for me. I would highly recommend this dealership to all my friends and relatives.

quick service and commuintion

The selection, AJ was awesome and pricing. We had a wonderful experience.

Yes I’ve worked with Jeff Swihart for years and he’s been wonderful!

We had an AMAZING experience at AutoNation in North Canton this past month. They are all incredibly professional and thorough and truly want you to walk away happy. Everyone we met and dealt with there was excellent and so helpful. And Matt Hartman is the best! He took care of us and made us feel at home and we absolutely got an amazing car and amazing deal there. Thanks Matt! Please visit AutoNation Ford North Canton for your auto needs!

their was a issue with my car. took my car to the appointment. they found the issue and took care of it the same day. Very good service. !!!!

AutoNation did an outstanding job with my car. But even better job at communicating everything along the way. I was always kept up to date on the progress. Very professional

Friendly salesman, Justin and Nick worked hard for us and even stayed beyond closing hours to ensure we were able to take our new car home that day.

Dave K is the best around. We have bought all of our vehicles from him the last 6 years. Josh is the best mechanic too! We tell everyone that is looking to buy to call Dave.

Mr. Bryant took good care of us and went above and beyond to made sure we got what we were looking for. We would recommend anyone looking for a vehicle to go see Mr. Bryant

Buying experience at Auto Nation was very comfortable and low stress. No pressure. Ashley was very easy to communicate with. I would recommend them to anyone looking to buy a new vehicle. Thanks again Auto Nation!!

I purchased an extended warranty on a 2 year old Ford Fusion at the time I purchased my vehicle. I had work done due to oil leakage on the top part of the motor on the passenger side and the oil pan. Repairs were made. In addition, the auto tech noticed a leak on my water pump and this was also replaced. The warranty covered all repairs.

Finance Rep Ruined an Otherwise Good Experience The salesman was great, very polite and responsive. The issue started when I sat in the finance office with Jake Repp a totally dishonest and rude person. Everything he said was a lie. He tried to use scare tactics to force a warranty. He made me feel that I was burdening him by buying a car a couple hours before closing. Upon reviewing purchase contract there were undisclosed charges. Total fraud! Stay away!

Thanks josh stamps and team for getting us our new fusion hybrid i have bought several cars from josh and everytime he is awesome thanks again Mikeand Nicole

Love our new vehicle. Thank you Ashley for all the hard word you put in to help is out!! Team there were awesome!

The salesman was great, very polite and responsive. The issue started when I sat in the finance office with Jake Repp a totally dishonest and rude person. Everything he said was a lie. He tried to use scare tactics to force a warranty. He made me feel that I was burdening him by buying a car a couple hours before closing. Upon reviewing purchase contract there were undisclosed charges. Total fraud! Stay away!

Great team at AutoNation! Ashley was awesome at helping us find the vehicle we were looking for, for our family needs! They were exceptional at getting us into an affordable loan for the vehicle as well!! we just want to Thank the team for an all around great job!

Just purchased my 6th vehicle from autonation north canton, and it is always a great experience

The salesman was great, very polite and responsive. The issue started when I sat in the finance office with Jake Repp a totally dishonest and rude person. Everything he said was a lie. He tried to use scare tactics to force a warranty. He made me feel that I was burdening him by buying a car a couple hours before closing. Upon reviewing purchase contract there were undisclosed charges. Total fraud! Stay away!

Best car buying experience ever!! Dante made everything painless and a great overall experience!

After building my ideal vehicle online I took my build in to Aaron who was extremely helpful in finding what I was looking for. I came prepared so the whole process was very smooth and personable from sales to financing. I would definitely recommend this facility to purchase your next vehicle if you are thinking of going with Ford.

All went well, even when the 1st car I wanted got sold elsewhere.

No one else could get me financed or would work with me, big thank you to Jason who got the job done.

Still not fixed. I'll be bringing it back.

A very pleasant experience in which I was treated quite fairly.

I highly recommend AutoNation! The process was fast and easy, and I got exactly what I wanted. I will not go anywhere else for a vehicle. AutoNation has earned my business forever.

Easiest car buying experience I’ve had. I will be back for service and if we need any other cars.

The process was so quick and easy! I got exactly what I wanted. AutoNation has earned my business forever.

I had a good shopping experience at Auto Nation. My sales representative was personable and knowledgeable. I got a great car with the features I really wanted.

They perform the service on my vehicle on time and with excellent service. The staff was very professional.

Over the past 9 months and 4 visits to the Auto Nation dealer North Canton Ohio where I purchased my 2018 Ford 150 King Ranch Truck. On every occasion I had requested the repair or replacement of the driver side running board through the dealer service department. Not until I called Ford Customer Service direct and requested help and they issued me case number did I get and response from the dealer. They notified me a few days later that the part was in and to bring it in on March 3, 2021 at 8:00 a.m. and it would take about 1 hour to complete the repair and they would call me when it was completed. They never called and so I went back in almost 1hours 40 minutes later the truck was finished sitting in the service department. I stood around looking for my service writer Dustin Sorge and he finally materialized after about 10 minutes and was working with another customer. I said is my vehicle ready, he responded yes the key's are in it you can take it, he never looked at me and never offered any paper work showing the work was completed . The purchase price on these vehicle was around $80,000.00 . I was told how wonderful and efficient the service department was. That is a joke, this is the most disorganized and inefficient service department I have ever been in , I am 81 years old and have been in more service departments than I want to remember. I am planning on buying a Ford electric truck when the the bugs are worked out and they become available, but, I assure you it won't be from Auto Nation.

My experience was very good. The salesman was personable and knowledgeable.

Everyone was so helpful and very detailed about showing me everything on the car.

always go to Anthony Seran he is the best at what he dose and alway makes sure his customers are happy he will get you what you want and make it right even if the bosses don’t agree he will fight for you and get you what you want #1 in sales in my eyes thanks again Antony seran from Josh A

AJ and Brian were great. Third car ive gotten from AutoNation. Thanks to all for great service. 🙂

I had an appointment at 12:15 for an oil change and tire rotation. I arrived 10 minutes early to sign in. I was greeted right away and told to wait, which is what I did. The service desk personnel were busy but eventually signed me in. Oh my waited until 2 o’clock before my car was given back to me. I have never waited that long for an oil change in my life. The next time I will go to a different Ford dealer.

The salesman Robert "Doc Rob" Wentz can really get things done, please go see him if you're in the market for a vehicle.

Excellent service

Extremely disappointed with the level of service. There is a recall on my car, called to schedule with the parts number. They told me they needed the car overnight, had to take off from work. They called the next day @ noon to say the part is not available. They knew this when I scheduled, they sent multiple email reminders about the appointment, said nothing when I dropped the car off. Totally unacceptable

I have bought two cars here and co-signed for my daughter a year ago. I’m getting ready to bring my other daughter in this month to purchase a car. I’ve come in twice now for oil changes. Every single time I’ve been in this dealership it has been a pleasant experience! Everyone is friendly and very helpful! I truly feel like the staff and management are trustworthy, which is priceless when shopping for a vehicle.

Typically the oil changes are pretty quick and customer service is good, however yesterday it took approximately 2 hours and I had to go up to the front desk to follow up on everything. Masks were also not worn by everyone in the facility which was disappointing since as a customer safety should be a priority.

We had a great experience at AutoNation. Dwayne and Nick were helpful through the whole experience. We didn't feel pressured which is a big thing for us. Felt like we were in the driver's seat the whole time. Even afterwards I got a call from the General Manager to ensure we were satisfied.

Ashley from Auto Nation was extremely helpful and very down to earth. Communication with staff and the overall buying process was easy and efficient. Love my Jeep!

Service is far above the best around!

Ashley from Auto Nation was extremely helpful and very down to earth. Communication with staff and the overall buying process was easy and efficient. Love my Jeep!

Thanks to William (Bill) Talbott III, a somewhat negative experience associated with the Service Department, transformed into a positive and greatly appreciated outcome. AutoNation is great, most always helpful and responsive. This one time outlier was the result of someone dropping the ball, Thankfully, Bill picked up the ball and scored a touchdown with this loyal Ford Owner.

Great fast service! Always helpful

excellent service. Top notch, everyone and I mean everyone was helpful and pleasant.

Thursday we were getting an oil change. Tyler came up and asked us if we were happy with our truck or if we’d like to trade up. The manager, Brian looked at it and gave us an excellent price on our truck and we came in on Friday to look at a truck. The process was so smooth and comfortable we decided to go ahead and buy the new one. The prices were reasonable and hassle free. Then we went to the finance department where Jake was amazing. He showed us all the options for payments and he walked us through everything and didn’t pressure us to buy anything we didn’t need. We were very lucky to give 5 stars to anyone, but all three deserve 5 stars. The finish was Tyler went to the truck with us and showed us all the new features in the 2021.

These guys have always been pleasant and professional. Anything from an oil change, to having a remote start installed, or even the unfortunate minor recall taken care of .. Autonation handles it quickly and efficiently. The waiting room was recently revamped and offers some comfy chairs and a big screen tv to help pass the time while your vehicle is in good hands. Last year in June I was just about to be on my way to Columbus when my tire pressure light came on, i decided to stop at the Autonation because I was close and thankfully I did because one of the techs (who was very busy with customers who were scheduled to be there) found a hole in the tire had been created when some debris got stuck. I would have lost the tire before making it to Columbus and been stuck on the highway if I was lucky. This guy didn't have to go out of his way to help me, but he did, and I appreciate that.

Everything thing was smooth. Salesperson was great. It was a wonderful experience working with Robert and Scott.

The only complaint I had was scheduling my car for repairs on recalls when the parts were not in. I took a day off work for the repairs only to go back up the next day to get a loaner car while my car was there for five days. Wait to schedule until parts are in hand.

The service was prompt and pleasant. When I asked an unrelated question about whether seat covers were available, yet, for my new car, the service rep not only pointed me in the direction of the parts department, he actually took me over there.

I had a great experience at AutoNation Ford. Scott Heid and his team were very knowledgeable and helpful. They found exactly what I was looking for and made the process fun and exciting. I couldn’t have found a better deal anywhere and would recommend anyone looking for a new car/truck to give them a call.

I have purchased about 10 vehicles here almost all brand new. Great service all round with this company. Quick to help out with any issues

Fast Turnaround on a dealertrade. Thank you Brian.

Our experience was surprisingly smooth. Dave Kolega was very patient, helpful, and kind. he went above and beyond to help us find the perfect fit. Also, Mr. Goodson in finance put us at ease and sealed the deal like a real pro. This is our second successful purchase at Autonation Ford North Canton. Highly Recommended! Chris & Roberta Canton, Ohio

Great place to buy your next car. Sales people including A.J. will work with you to get you in that new vehicle. Then theres no one better than the finance mangers to get you wrote up quickly on that deal. I will definitely go there for my next vehicle. Thank You

Working with Anthony seran was a great experience! He helped us get exactly what we were looking for, for a price we were happy with!! He even held our baby so we could throughly look over our new truck!

It was a great experience. AJ was of great help and knowledge

I had taken my car in for a standard oil change along with some additional review of the car. I worked with William (Bill) Talbott and by far he is one of the most friendliest, outgoing individuals I have dealt with in a long time. He is very willing to go the extra step.

After 27,000 miles the tires on my 2017 Ford Edge started giving me some vibrations (not good ones). I took it to AutoNation and they balanced all 4 tires for a very reasonable fee. The car rides so much smoother now. Big difference! Love these guys.

Took my car in for a recall and an oil change. Was told it would be done in an hour and a half. 5 hours later, no call or update on what was going on. Called in to check on the status and waited on hold for 20 minutes. Then was told my service person was at lunch and had to leave a voicemail. Finally got a call back an hour later stated my vehicle would be done in an hour. So I basically wasted my whole day waiting on a simple oil change and a recall that didn’t require any labor whatsoever. Then they charged me $49 for the oil change. Seriously?? Plus the service staff is rude and the whole place has a frat house feel to it. Never again. I’ll be taking my business elsewhere.

I wrote a review about a Subaru Baja when I was mad and have a bad day. Edmunds refuses to do the right thing and remove it at my request. AutoNation did have some issues yet if I wasn't going through my own personal struggles as a Disabled Veteran and had reached out to GM Scott all of this could have been avoided as when I purchased the car they went out of their way to help. My mother's van was dead and not worth much however, they accept it as a trade and gave me much more then it was worth. AutoNation did reach out to me and they COVERED the FULL cost of the repairs as well as during the entire time they had the Baja my mother did have a 2021 Escape to drive. They have also agreed when it gets nicer that they will come pick up the Baja and give it a detail clean. I should have never placed a review when I was angry and I was wrong and Edmunds is wrong for not allowing me to fix MY MISTAKE. I hope AutoNation will accept my apology and other will know if you have a problem PICK UP THE PHONE be an adult. Things happen and if you don't talk and tell someone they can NOT fit it. I would and am glad I purchased a car from AutoNation and used their service department. I feel confident they will keep my mother's car safe and my mother safe. Thank You AutoNation -- A Grateful Veteran

Fast,Secure Service.

Dante and the his team were kind and straight forward through the whole buying process. You have earned a return customer. I felt we landed on a very fair price for my new truck and the one I traded. Very positive experience and only high marks for this group.

Professional staff. Great customer service.

Purchased vehicle for my 80 year old mother had for 4 months. Took and they refused to speak to me even though car is in MY name. Tell me the LAW says you can only talk to who brings in the vehicle and NOT THE OWNER. REALLY They had car foe almost 12 weeks. Car sat OUTSIDE in the middle of winter. When my 80 year old mother went to pick it up it hadn't snowed the day before when they said the just finished it had a good 5 inches of snow on top and in the bed. This is how you treat my mother and me a Disabled Veteran. The car would have NEVER sat outside ONE DAY as I own a home with a garage. 12 weeks of a car I paid $10,000 and you let sit outside for HOW LONG and refused to speak to me the OWNER. Plus when she came to pick it up you tell her the paperwork is NOT finished. I paid for an extended warranty. The warranty should have covered ALL the cost and if it didn't I won't pay a dime because you never got my permission the owner. I can't tell you if the job is done right, timeframe joke because you'd call and say we're waiting on this or that on our VM, and as for quote again you won't speak with me. I can only say the price was "fair" as right now the warranty covered it and if it didn't well you might have a problem.

I love my Ford Escape and the whole process was efficient and didn’t waist a lot of time, which was good because I have a hectic schedule. I recommend AutoNation and salesperson Ashley.

Ashley was great to work with and the process was very efficient and for my hectic schedule. I love the vehicle as well. I would highly recommend autonation and salesperson Ashley Lamp.

I was made to feel welcome and all my needs were considered. Very knowledgeable staff, wonderful inventory to choose from, and the showroom and offices were modern and comfortable. Thank you!

Not the service department anymore...something changed.....went for oil change. Tire rotation ..car wash.....was there over 3 hrs....could have done entire job with hand tools in less time...hope this wakes someone up....

Very pleased service was very excellent your team was very polite worked real.fast with paper work facility was very clean and customer service was excellent

No matter what issues I’ve had,this service department has always made it right for me! They have some of the best technicians I’ve ever ever seen! They have done some major jobs for me on my Truck,and you can’t even tell it was ever touched. No marks on any of the interior or anywhere! Top notch technicians,and super nice staff and service department all the way around! I feel that that AutoNation Ford is the only place I will ever take my truck to have any work done ever,as far as I’m concerned! I wanna say this: there is one master mechanic there in particular n I believe his name his Josh. I don’t know his last name unfortunately,but because of him he fixed a major issue with my truck that no one else was able to figure out!!! He completely re-wired my entire dash in the truck! It was a problem that had happened directly from the factory on the assembly line and he figured out what was going on! I’m so grateful to him for that,I can’t say enough good things about him!!! He is the go to guy for a problem that most people can’t figure out! He is awesome!!!! I always look for him when I go there just to say hello,but I haven’t seen him for a while. Very nice person as well,and he listens to what you are telling him is wrong. Just wanted people to know how good these guys are at what they do! I want them to be recognized for that! Thank you all very much for all you have done for me,it’s appreciated more than you all realize!! Thanks again....

Anthony Harvey and Brandon Hager did a great job. Kept us informed, very professional and friendly.

Matt and Marcus were great to work with. We got the truck we wanted and a great price too.

Dustin in service did an excellent job of keeping me in the loop and took care of things in a timely manner.

Visit was a safety recall. Seems like Ford is concerned about safety, but not quality control i.e. hood corrosion. Still waiting on Ford Corporate to answer my letter/request. Depending on that ....... may or may not ever buy a Ford again.

We worked with Jason. He was great to work with, very knowledgeable. Prompt and easy communication, answered all my question and concerns. He went above and beyond checking the vehicle’s condition for me before we drove there. Great experience!

I was pleased but reserved about knowing that the "Check Engine" light did not indicate a problem after all, but on 12/27, I was returning home only to have the light turn on again!!!??? I will not visit Service until after the new year, as agreed, for a new check up!

Our new 2020 Ford Edge is my husband & I’s 5th lease with Jeff Swihart. So easy to talk to, knowledgeable, and works hard to get us the most vehicle for our money. I will not work with anyone else and I have recommended him to friends who are also very pleased. Thanks for all you do Jeff!

When you go to AutoNation Ford, if you want a no hassle, no pressure, GREAT human being, then you need to ask for Marcus! He is and from now on, be my family’s ONLY salesperson!

Received excellent service Was completely satisfied

They said it would take under an hour. After standing outside in the snow for two hours I have more lights on the dashboard than when I dropped my truck off. And all the one stars should be zeros but they don't let you pick that.

The visit to AutoNation Ford North Canton was my first service visit/experience, since I purchased my truck on June 6, 2020. My service experience was just as exceptional as my buying experience. I came in for my first oil change since my purchase and for some reason my 8:00AM appointment wasn?t in the system. However, I was still able to receive my oil change and tire rotation with no problem and in a timely manner, even though there were other 8AM appointments. To make my experience even better, I walked out of there not paying a penny for the service, which was definitely unexpected. Once again, exceptional experience!!!

Steve was great and very professional. Happy with my experience.

Courteous and job well done

I scheduled warranty service on my explorer after having the engine light come on, I was actually scheduled for a service appointment for a recall and the engine light stayed on when I was I was driving in to Auto Nation. Diagnostic was done and a part ordered right away and I was able to leave my explorer after hours and pickup after hours just about a week after the initial appointment and my problems are solved. I couldn't ask for a better service experience then what I had at Auto Nation.

The salesperson was great, finance mgr was great, whole experience was awesome would highly recommend this car dealership!!!!

The Collision Center staff was very helpful and professional working with me and the insurance company of the driver who hit my car. I was kept updated of the repair progress and the repairs were done in a timely manner.

I received text every day about the repairs. Repairs were completed quickly. Truck looks great.

Our experience with Auto Nation was very good. Very knowledgeable on the car we purchased, friendly atmosphere. Our sales rep Matt gave us detailed instruction on the car. Very customer oriented!

Great experience and overall good atmosphere. Very satisfied with purchase.

Me Drake did an AWSOME job good waiting room very polite people

I was very pleased with my service technician from the time I check in till I got my back. He was very kind and helpful. My Edge was repaired without any delay. The other gentleman who washed my car and brought it to me to take home was more than helpful.

Dave was amazing in the this process. I would recommend him to anyone. He made this so easy for me in getting my new explorer!

I absolutely recommend this location. They are so friendly and accommodating. Purcahsed my car here over a year ago and come here for routine maintenance. This has been the best experience I have ever had with a car dealer. Definitely will purchase from them again!

It?s a lease so it?s easiest to bring it here. I?ve bought all my vehicles from this dealership

I needed a minor repair; but I was treated with the utmost respect and consideration. I waited in a comfortable area until the work was completed and then sent on my way with a smile!

Took my 2020 F-350 in for first oil change and tire rotation. Marked my front tires to verify if they actually rotated the wheels/tires like the billing receipt said they did. Sure enough. No rotate. Same thing happened here last year to me on previous truck. I have bought 4 trucks from here over the years. Never again for anything, including service. What a way to treat people!

oil change no sticker for a reminder for next change

they sold me a used 2017 ford with unsafe tires and won't make it right. get everything in writing and take pictures I have bought several vehicles from them over the years this is the last time I do business with them.

Always excellent service. The guys are very courteous and knowledgeable about the vehicles. Brian has been assisting us with getting are car repaired and he's been wonderful in all aspects.Brian has taken the time by calling us to inform us the status of the car.

Large selection of inventory & sales staff is friendly, knowledgeable, helpful.

Excellent Service experience regarding our 2020 Explorer. We had trouble with transmission fluid leaking on our way back home to North Carolina. Turns out it has a recall for the trans oil cooler. Brian set us up with service but the parts had to be ordered. Brian helped arrange a rental so we could get to work and pick it up after repairs were completed. I couldn't ask for a better solution to a bad situation. Thanks Ford and AutoNation Ford North Canton Service Team. Brian is the guy to see if you need service with trust, compassion and delivering what he says.

Wow so your really firing people during a pandemic. That’s really terrible ☹️

Bought the can on the stipulations that they would patch up the paint and clear coat it to protect from rust. After buying the car and having that they'd fix the paint the just went over the spots with a paint pen thats not even the same color as my car. Messaged them about this and never heard anything back, looking into seeing how much this is to get fixed currently.

All went well with the recall of my Ford Transit Connect.

The service and customer service employees that assisted me were very professional.

Dropped truck off on my way to work and it was ready early afternoon. Everything went smooth as normal.

What a great experience. Friendly, willing to help you get exactly what you want at an incredible price!

Had my Explorer in for 45,000 mile check up and tire rotation all went well, no problems, was reasonably fast. Cool Mustang in the lobby too.

Very happy with the service I received! Everyone was friendly and took the time to explain anything I had a question about. They not only repaired my truck, but as an added bonus they washed it even taking the time to clean my floor mats. I highly recommend their service.

Very nice experience from start to finish - Micheal and Ashley did an amazing job and were very attentive and patient with us - 5 stars - thank you guys so much

Service on our vehicle was handled promptly and professionally. All done under warranty.

My car would not start and was towed in the afternoon. I received a call from Brian the next morning. By the afternoon I received a call that it needed a new battery and had been replaced.

My entire experience was great. I had a very good sales person named Aaron who was courteous and professional . I never felt pressured and all my questions were answered with honesty.

Great Service and very easy to get your vehicle serviced.

All I have to say is what a racket. A bunch of dishonest, untrustworthy people. This was our first purchase (a year ago) and our last from this dealership. Unfortunately we bought all the extended warranties so we will continue our service there. Can’t wait for the day that is up and will no longer have to deal with their dishonesty. It’s been a headache since day one.

Friendly, keeps you updated on your car’s progress, repairs done in a very timely manner

Everything Brian does working on my car is top notch!

Quick and friendly service

The salesman we had was amazing! Very knowledgeable about the vehicles I was looking at and so accommodating to what I needed. I would recommend everyone goes to Autonation Ford for the next car!

pleased with experience, facility kept very clean. ordered parts, service person very helpful.

I have had the pleasure of not getting 2, but 3 vehicles from Samm Taki at Autonation. Sam has been great from beginning to end. I won't be going anywhere else ever again! Thanks to Samm and his team for a great job. I love my new Fusion!

Very easy purchasing process. Great price for vehicles. I drove here 2 hours twice to purchase an SUV.

From the moment I walked in, it was a joke. Honestly if they didn?t waste 2 hours of my time I probably wouldn?t have even gave them my money. I walked in to a few guys talking about she thin, oh yeah she?s thin. So I?m assuming they were say I was fat. Then they go into jokes about bring me back a milk shake. The other guy proceeds to say I have your milk shake it?s on my night stand.(Gross) They passed me back and forth to different people and all for me to sit in the chairs and wait wait wait. I get into the financial guy Brads office for him to shove papers at me that he proceeded to tell me they already took the liberty of adding a warranty onto my car without even asking. He proceeds to shove it in my face and tell me to sign it. I definitely got angry and said I don?t want a warranty. He the. Takes the paper and scribbles his name and throws it across the room and tells me he doesn?t give a xxxx if I sign the paper and that he doesn?t care if my car brakes down. He was a complete jerk. He then leaves the room to go get someone else to to my paperwork. He was mad because I said that it was inappropriate for him to talk to me like that. I waited 15 minutes for someone to come back in with me. I finally got up and went out to where all the guys were standing. I told them it was a complete joke. The general manager then came up to me so o didn?t leave and said come on Brandon will complete your paperwork and have you on your way. Like I said if I didn?t already waste 2 hours I should have really walked away then to give them a penny of my money. I will never recommend. I?m also a hairdresser that works right around the corner, you better bet I have already told my experience with 15 of the other employees and a few clients already. I?m sure it won?t be long before the story is told over and over again. Definitely do not recommend.

Since they caused $6,000 in Electrical Problems with my 2016 Mustang Convertible. The Answer is NO! I had to get Ford and another dealer involved to fix the issue..

Had them detail my car....wow. shiny and brand new looking. They even put that brand new car smell in there. thanks

Brian always takes care of my problems. Very friendly, Thank you.

Always get great service.

excellent experience in and out no hassles. Would definitely recommend for anybody looking to buy a new or used car to check here. Ask for matt Hartmann.

I had a problem with my CD player, brought it in to Autonation, and, thankfully, it was still covered under my warranty. They needed to order the part, I brought my car back in for them to install the new part, and they took care of things very efficiently. In less than an hour, they had the new CD player installed,and were as happy as I was that my warranty was still effective. Matt is always very helpful and kind, whenever I have had to have any work done on my Ford Escape! I plan to return to AutoNation, to purchase my next car, as they have earned my business and my trust.

Had my roof antenna dislodged in a car wash. Fixed it fast Ted and Derrick worked with me. Very happy with work and quality. Highly recommend! You won’t be sorry

Got to catch up with my sales personEverything was OK

My reason for a 1 star. Early in the day on Tuesday, June 2nd we requested to look at a used Ford Flex. We described it and said it shows it's at a different Autonation lot, but they said "no that actual vehicle is here on our lot in North Canton, come by after work to look at it". We arrive, they say "Oh yeah, the vehicle you wanted to look at is at another lot but we have a similar Flex here". Of course the Flex they have to show is thousands of dollars more (just because of better mileage) but doesn't have the navigation we wanted, remote start, AWD, nor other features the one we were scheduled to look at had. My husband and I being gracious, still took it for a drive, we come back and ask if we can test drive for 24 hours (I did this 2 years ago with them for my Ford Escape and it sold me on the vehicle), but they said "How about you buy it? That way you have 5 days to test drive it, it'll just take a few moment for paperwork". Ok. So I have excellent credit mind you and they give me a 9% rate for the loan, whatever, just want to get this going, I'll refinance later. We are told several times it won't be that much longer. Literally 2 hours + waiting on paperwork, we sign, FINALLY get to leave after 9pm. While leaving, we notice a tire air valve cover is missing, whatever we'll just buy one on the way home. The next day we have to go back because SOMEHOW they missed me signing some of the paperwork. And then the following day we have to go back because they forgot to give us the 2nd key (3 nights in a row they took from us). A week of having the vehicle and the blinker starts blinking like crazy, we figure it's a bulb, but would rather the dealership pay for it considering we just bought it. So we call and they squeeze us in on Saturday 6/13. My husband gets there and is told it wouldn't take long, 2 hours later they can't figure it out (electrical problem), he's there with his 4 and 10 year old girls so they know we have a family and would like to go on with our weekend, they weren't even going to give us a loaner. Finally a loaner gets back from some one else and they provide us with a Fusion car. Side note we bought the Flex because we are a blended family of 7 kids and 2 adults and NEED the 3rd row seating. Since they couldn't figure out what was wrong on Saturday, they said let us keep it through Monday and get it fixed along with doing the recall that this vehicle has on it. We received no call on Monday as to if our vehicle was done. We called and left several messages on Tuesday, and no return call if our vehicle was done. On Wednesday we are told that the part didn't come in (due to Covid-19) and it should be here tomorrow (Thursday the 18th - today). So my husband just picked up his Flex FINALLY and guess what... The blinker STILL is fast blinking and not fixed. Also, they didn't do the recall because there's no known fix for it yet.... Absolutely horrible service. And I have no idea how they're going to be able to make this right. Now it's 6/22 and they still have our Flex and will not call us back to inform what the plan of action is and when we might possibly get our vehicle back. When we call we are transferred to voicemail, we leave messages, and no return calls.

Excellent sales people and easy buying process. Thank you Matt Hartman for finding your sister her first car!!

Always dependable, courteous, immaculate, and fair.

I purchased a 2014 Chevrolet Cruze on April 25, 2020, from AutoNation Ford North Canton for cash. After thoroughly test driving the car and finalizing the sale, I drove it off the lot and back home 2 hours away. I stopped for my mail and turned the car off. A few minutes later, I turned the car back on and it acted like it didn't want to turn over. I turned it immediately off and then back on and it started. When I arrived home a few minutes later, I turned the engine off and on a few times with this same thing happening almost every other time I tried starting the car. The next morning, I texted the salesperson Aaron, to tell him what was happening. He said I would need to return to their service department two hours away to have the car looked at. I explained that I did not feel safe driving the car two hours on the interstate. He said I could take it to a local Chevy dealer but would have to pay a $200 deductible even though I literally drove it off their lot the day before and there is a 90 day/4,000 mile warranty. I sent the General Manager of this AutoNation an e-mail explaining the circumstances and he replied back that unfortunately, I didn't purchase any of the additional warranties they offered to sell me, and sometimes used cars are unpredictable and maybe the car just needed a fuel treatment. What? I just bought it the day prior. Shouldn't all of this been checked before someone bought the car? I took the car to a local Chevy dealer, paid the $125 diagnostic fee, which I shouldn't have had to pay since I just purchased the car, and they told me the timing chain was off, had recently been messed with and not fixed correctly, and someone tried painting over the markings. After many e-mails back and forth between myself, the General Manager at AutoNation Ford North Canton, and the Service Manager at my local Chevy dealer, Scott Heid at AutoNation, decided to pay for the timing to be repaired on the car they just sold me. A few days later, the Engine Overheat AC Shutting Off light on the dash came on and I had to call Roadside assistance to check it. Luckily, they said it was just a short and the car was okay to drive. Yesterday, when I turned the key in the ignition, the car, again, acted like it didn't want to start. I turned it off and back on, and the car started fine. I turned the engine off, and the car vibrated and acted like it didn't want to shut off. This morning when I started the car the check engine light came on. At this point, I don't even know what to think. I am taking the car to a garage and having it looked over so they can tell me everything that is wrong with it. I'm sure I will have to pay for whatever is wrong, even though the car is still within the 90 days/4,000 mile warranty. I am completely fed up with AutoNation Ford North Canton dealership, feel like they don't stand behind their used car warranty unless you purchase the additional warranties they try and sell you, avoid your phone calls and e-mails, are shady and dishonest, and sell used cars that should not be sold and are not road worthy.

We have loved the process through Canton Ohio AutoNation. From the moment our new car search began and now two years later. We bought the extended service plan and haven't had to pay again for oil changes and many other services. Everyone is always friendly and knows what they are talking about. We have recommended them to many people.

Great Service Tech yesterday-Steve was his first name

I felt safe while waiting for my service! Everyone that I came in contact with had a mask on...thanks!

Was satisfied with the experience of purchasing my new vehicle. Salesman did a wonderful job.

The service department is exceptional. Brian did a wonderful job handling my last service appointment.

Every thing went okay I will know after a few miles if every thing is ok

Great people, overall amazing experience Sam was an amazing salesman and gave us exactly what we wanted. Jake made sure things we clear and made sure we got the best bang for our buck! Will definitely be coming back for a future vehicle!

Always professional and knowledgeable

Great customer service! HIGHLY RECOMMEND! Robert Bryant is awesome, friendly and kind. Scott Etheridge went above and beyond today to help us today. Kept their word on a no hassle 5 day return (which I used). No high pressure sales here. Did everything they could to get me in a vehicle perfect for me. Have gone here for our last 2 vehicles and will go back in the future. HIGHLY RECOMMEND!

Excellent customer service. Incredibly helpful and willing to accommodate my needs.

Provided daily updates regarding progress on our repairs. All representatives from this facility were respectful and professional. Choose Auto Nation for your next auto/truck repairs - you won?t be disappointed!

My husband hates going to car lots but this experience was great and he was very happy with Nick and Marcus. They were awesome and very accommodating. We will be buying from Nick.

I went through the process of purchasing a used vehicle from Auto Nation Ford. I sent a request for more information about the vehicle and within 15 minutes I heard back from their internet sales manager. I was given plenty of information about it and he even had a sales rep send me a walk-around video of the SUV. I felt the price of the SUV was fair, so we just worked out a price we could both agree on with my trade-in. There were also many options to choose from for an extended warranty and I was able to purchase a warranty that worked for me. My experience was positive and I am satisfied with what I got for my money.

Best sales and finance people we?ve dealt with when buying a car

Dave Kolega is the best. The whole experience was awesome.

I love my Car thank you! They took very good care of me and as friendly as can be. My car had a couple recalls on it the day I bought my car out right they has me bring it back to get it fixed and mad sure I has a rental to have till it is fixed. AND THE AWESOME PART IS I DIDNT OAY A DIME FOR THE RENTAL AND MY INSURANCE DIDNT EITHER!! Thank You Guys so much for helping me . I will refue you to anyone and everyone! 💗🤸‍♀️💗🤸‍♀️🚘

Very quick service for a recall and they even washed my car! One thing I should mention is that twice while waiting in the service office I heard someone drop the F bomb. While it doesn't offend me, it might others, and it certainly is not professional.

The GM Scott Heid was phenomenal to work with along with his staff of salesman. The signing of papers with finance was painless and went very quickly and professional. Highly recommend this dealership to anyone interested in buying a new or used car.

Service was fast and service tech was very efficient and polite

outstanding customer service:} They unlike other ford dealers in the county they answer there phones.

I bought my 2014 Ford Focus at this dealership and have had it serviced here since new. Everything about this dealership is first rate. The facility was recently updated and it is very efficient from a customer standpoint. Service personnel go out of their way to be helpful and friendly. Warranty repairs have been handled professionally as well. I highly recommend this dealership.

Salesman Jeff was upfront and knowledgeable. No hiccups. Recommend highly Jac in finance. Smooth transaction

beautiful showroom, friendly salespeople n great sevice

Service area was great at AutoNation North Canton - Steve Nuss Jr easy to work with to correct problem. Provided detailed information regarding issue and necessary changes/corrections. However, main FORD Customer Service has been difficult to deal with as I requested that my PowerTrain coverage be extended due to the extreme amount of work required on the engine to fix the recall. I am in the process of resolving this but have had to communicate multiple times with them to come to an agreeable resolution. Continue to push with them if you have issues.

Matt Hartman treated us like family. He understood exactly what I was looking for. AutoNation is a great, no hassle place to look for good quality vehicles. Matt really made our day! Thank you!

Wouldn?t buy from another dealer!!! Staff and service second to none.

Auto Nation Ford makes it pretty easy to set up appointments. We call ahead a few days of when we want to bring our cars in and we can usually get an appointment on a day and date that works best for us. Since the remodeling, the Service Department is more efficient getting work in and out of the shop on a timely basis. On our last visit, our service advisor Bill, was very professional upon meeting us for our appointment. He called me the next day and discussed some concerns with our car and we were able to pick it up the same day as repairs were made quickly. I used to work in Ford Parts and Service and I was very pleased with the service we received on our last visit to Auto Nation Ford, North Canton.

Service and sales people!! When I was in Friday the Feb. 1st I had Alan in service, he was very efficient , kind and knew what he was doing. Thank you

Good service. Friendly folks. Good environment while waiting on service.

very helpful and considerate , Excellent service department. Highly recommend AutoNation Ford in N Canton

Everything about my experience was great with this dealership?s service department! I brought my Jeep to them to have repairs inspected that had been performed by a local jeep dealership because I was having problems. After I took my jeep back to the dealership that botched my brake installation so they could warranty replace the brakes, I was told that my throttlebody was also going bad. Because I had such a terrible experience with my jeep dealership I asked AutoNation Ford if they could replace my throttlebody for me. After everything was done and I even purchased wiper blades from AutoNation I still paid $120 less than I would?ve if I had taken my jeep back to the Jeep dealership that messed it up in the first place. Because of the service I received from AutoNation Ford I?ll be bringing my jeep back for services anytime they need done, and I will definitely consider them first for my next vehicle purchase.

Great Dealership! Sales Dept was great, easy to work with. But the real reason I will go back for next car is the Service Dept! Every time I have gone the scheduling is easy and convenient. They are welcoming and friendly. Honestly, I?ve never needed repair, I have only needed oil changes! Twice, I have had a nail in my tire, and both times they have fixed it, walked me to my car, and said ?no charge?! That?s why I buy Ford at Auto Nation!

quick, efficient service. friendly atmosphere

Auto Nation Ford really wowed me over the last two weeks. My initial car had issues beyond our control but they stepped up and not only offered compassionate and prompt service, they got us into a new car while working with our budget restrictions. Marcus (Sales Manager) and Ashley (Saleslady) made the process as easy as possible. So thankful for our new to us.. used 2018 escape! Thanks guys! PS. We love Brian Cironi our service guy! All around it’s a great dealership!

If you need your car or truck serviced, see Brian Cironi. He is very professional and extremely helpful. Best service I’ve had in a long time. I’ll be back!!!

My service rep, Brian Cironi did a great job. Check in was quick and the wait time was as expected. They washed my Escape and I was on my way . A good experience.

I scheduled my semi-annual service check up, tire rotation and oil change for my 2017 Mustang Shelby. The online scheduling process was extremely easy, with an email and text confirmation. When arriving at the dealership, they were ready for me and the entire process was efficient, quick and easy.

I scheduled my semi-annual service check up, tire rotation and oil change for my 2017 Mustang Shelby. The online scheduling process was extremely easy, with an email and text confirmation. When arriving at the dealership, they were ready for me and the entire process was efficient, quick and easy.

The sales and finance reps. listened and hone in on what I wanted and I wasn't made to unnecessarily wait.

Very good will return nice place nice. People I am always treated well

Steve was great, easy to work with and provided some great savings. Many thanks.

WHERE DO I BEGIN? 1.) MATT H. was super amazing! He is a perfect agent for y’all company! Your truly blessed to have this young man apart of your sales team!!!!! 2.) This dealership went above and beyond! We came in with a buy here pay here car that was junk (wouldn’t close on the drivers side door 😂) they took it in as my trade in and had me out the door with a newer car! 3.) y’all just earned a customer for life!!!! I will not go anywhere else and if your looking for a place to be treated like a human being not a sale your coming to the right place! 4.) I am in love with my car! I hate the fact that after I get home from work that’s it for driving it. I love driving my car and I am so proud of it! You have no idea how much you have made a difference in our lives by a simple car! I never realized how much stress I had while driving the car I had previously. Then to go from an unsafe car to an suv that fits our family perfectly! THANK YOU!

They always go above and beyond.

The all service workers were thorough and helpful.

Not all repairs were done. The seat belt still does not retract. Also engine exhaust is louder now when car is first started. Never did that before. Also engine hesitates intermittently.

Mark was fantastic to deal with

I worked with Josh Stamp great service!

excellent service - have an excellent repair history

We were so pleased with our salesman, Mark Baysinger, that we bought not one but two vehicles from him in a little over four months.

I had my 2016 Ford Explorer towed to this dealer because it would not start. The service department diagnosed the starter as the issue. Unfortunately I was 1500 miles over the warranty. I had purchased the extended warranty which did assist in some of the cost. Unfortunately it is now 5 days later and my car won?t start. Very frustrating and a big inconvenience. The actual facility is very nice and there appeared to be a lot of people working. Despite many people at the front desk no one greeted me when I approached the desk. In fact, one gentlemen actually picked up the phone to make a call rather than assist the customer standing in front of him.

Everyone was very pleasant, very clean waiting room and show room was very nice to look around while getting truck repaired. Very good experience.

My experience there was amazing. The salesman was very nice to me and got me in the vehicle I wanted . Thank you so much auto nation you are awesome !!!!! 👍

Great Service Dept. I have been dealing there almost 10 years . Everyone is friendly .

Buy my cars here. Service support excellent. Good to have a “go to” place!👍

Always a good experience at the facility and with service. More help is needed with the shuttle service as I had signed up and was dropped off at work after leaving my car before work, but did not get picked up after work. Nor did I receive a call from the driver if they were running late. A security officer on my job was kind enough to drop me off at AutoNation after he saw me standing outside the building waiting a while.

Polite not pushy and they treated my wife well when she went by herself to look at vehicles

I took my 2012 F250 in to have the fuel filters changed. The only issue was that the service writer took a long time to log me into the computer. Also I checked on the price of an exhaust gasket for my truck and was shocked at the price. The dealer price was $12.07. I bought the same gasket at a parts store for $6.95. Possible the cost of the new building they built was the reason

The new service department is great. Will be returning

My salesman Robert Bryant made it a joy to buy from AutoNation will defiantly be a return customer

Great experience from the salesman who didn?t pressure you to buy, just was a good person who knew a lot about cars and cares about his customers getting into the car we really wanted. Sales manager was very friendly and approachable. Overall great experience all the way down to the financing that was quick and easy!

We have been very pleased with their level of service. Everyone is very nice & yet professional.

Absolutely I was given the red carpet service. The service department was extremely busy and I had an 11:30 appt but because of being short staffed I had a long time in the waiting area. The manager Kevin Drake came out and apologized for my wait and was so apologetic and compensated my visit which was for an oil change and tire rotation.Not only that they also cleaned the inside of my car and walked to my car which is a 2018 Ford Escape that I love in fact its my 3’d one I’ve leased. Thank u for great customer service . Marilyn Greene

I went to autonation yesterday because my rear tire was low. I ask them specifically to check it and make sure there was nothing wrong with the tire. A half hour later, they came and got me and said it was done. They put air in it. I said was there anything in the tire and he said, "no, it was just low on air". I said again, so you checked it and there was nothing, again he said no. I went home. Today I got in the car and there it was again, same tire, low. I was on my way to work. I ask my manager if I could run up to autonation to see what was wrong. I did not want to get out of work at 10pm and find a flat tire. She said yes. I went up and told them I had been there yesterday and was told it was just low. He said, if they fix it, it will be $30. I don't understand, fix what, you told me yesterday there was nothing wrong. 40 minutes later , he said my car was ready and I would be paying $35.69. So, not only did I lose wages from work, but I had to pay for something they should have seen, found and dealt with yesterday. It was a nail in the tire. Apparently they did not check it yesterday like I ask or the nail was moving around and they could not see it. But all that could have been taken care of yesterday, and I would not have any lost wages, but because they could not be bothered to actually look to see what the problem was, I am the one who lost out. Am I upset? You bet I am. Don't think I want to lease from them again.am.

Always a good experience when I take my car in for service a AutoNation Ford in Canton.

Do your job right the first time. It does not take a genius to find a nail in a tire. You are suppose to be experts. Losing wages and coming back a second time for a nail is unacceptable. The nail didn't move. Had you checked the tire the first time, and I mean checked it, as I ask you too and not just put air in it, then you would have done your job. But you didn't.

Excellent fast and friendly service from the collision center. Matt did an awesome job!!!

The service department went out of their way to provide excellent service

A pleasant truck buying experience no pressure to buy things I didn't need . I have already recommend AutoNation to a few people ,also my sale's consultant DeJour Miner for his honesty

Went in for regular service. Great job, did everything plus more that I needed. Always happy.

Jeff Swihart did a fantastic job relentlessly searching for our needs on an Edge. This was our first experience dealing with a Ford dealership and it was a pleasant one. I felt at ease through the whole process which is what everyone is looking for. Jeff hit our timeline to have a vehicle in place by 9-23-19 . He spent an hour with us thoroughly going over all the details and options on our new vehicle prior to driving off the lot. I will recommend Auto Nation to friends and relatives. Nice work.

Had a negative experience prior to recent visit. All was made right and David Drake and staff were great !! Special thank you to Jay ?

Had a great experience buying a new 2019 Ford Escape with AutoNation Ford North Canton. Our sales rep. Tony was so helpful and did such as wonderful job working with us in showing us the trims we were looking for and being responsive to all our needs. Couldn’t have been any better. Thanks! Marlon and Renee Taylor.

Once again, the repairs are well done and reasonable.

I like taking my service truck to a place that knows what they’re doing, I took it in yesterday for service and new tires without an appointment thinking they would have to order the tires and reschedule me for another day but that was not the case, Steve was able to get the approval from my fleet service and get the tires installed and the truck serviced the same afternoon, great job guys. Thank you!

Checked car out first thing Monday morning, fixed, no charge, rock found in spoke

Been working with this dealership since about 2000. Last 3 vehicles were purchased here. Great group to work with, never have had any issues. No plans on taking my car elsewhere.

They do everything they can to get you the best deal possible .

Scott Heid and Matt Hartmann made my experience as quick and painless as possible! They helped turn my negative situation into a 3 year problem solved with a brand new car to go along with it!!! Thanks guys!

Very professional staff. Quickest and easiest car buying experience I've had.

Brain did an awesome job. I have always used Auto Nation for my new cars and service. I appreciate the customer relations they have created with me over the years. Sales is always great too.

My dtr needed a vehicle. She leased an Ecospirt from Jordan. The process was smooth.

Salesman was straight and honest. He made an error and made an error, but made it right. One of the better car buying experiences I have had.

saleman Tony is great...no high pressure...picked the perfect truck for my hubby and will be going back to him soon to look at a vehicle for myself...free car washes and always professional service by all the staff

Very reliable with very caring personal.

Dishonest used car sales. Purchased a car that immediately failed the e-check. Services promised as part of the deal were not actually done. Was supposed to be completely detailed in/out. I received a filthy car that they tried to pretend they detailed with a $250 line item on the receipt. Day two the rear view mirror fell off of the front window. Was completely rigged up for sale only. Awful- would never ever buy a car from them again.

Friendly and good experience

Ashley May was amazing! We just purchased a Ford Explorer and she was so knowledgeable and great at her job! I highly recommend her to anyone!

They fixed my car and had it back to me the same day. Sabrina was very friendly and was very knowledgeable in her job. She set me up with a ride to and from the dealership. It was very convenient and the driver was very nice. It was a great experience. I am glad I got my car from AutoNation.

Ted Kiefer went beyond what other managers had done. This was 3rd time for same damage we caused hitting garage with hatch open. He called service and then explained and demonstrated how to adjust height of hatch, thereby eliminating our chance of ever doing damage again. We thank him again for his service and determination to help us solve this problem, something that didnt happen other 2 times. he should be rewarded!

Terrible. They didn't do their job and tried to deflect and blame the customer. We have numerous written correspondences proving their ineptitude, which will be shared with their corporate offices. The weak manager wouldn't provide his supervisors name.

Very friendly and helpful. I didn't know the repair would take so long and they immediately offered shuttled service!

They are all very friendly and I recommend them highly. They don’t pressure, they will work with you on whatever you want.

4 1/2 hours later I walked out with a new car--still in a state of shock. If my daughter and grand daughter were not with me I guarantee I would not have stayed that long. You sure made us work for the final pricing. That was stressful. especially since I had not gotten a vehicle in 14 years.........

Always receive good service!

huge thank you to Matt Hartman he went above and beyond to help us even after we bought our truck he stayed in touch to help with anything. great group of people and would definitely recommend them.

I was so pleased with the car buying experience at AutoNation. I have looked for an Explorer, and they were able to find the exact model I wanted, even from another dealership. They had the car there for me to see. The facility is beautiful and very comfortable. Jason C did a great job. He was extremely friendly and made the car buying experience so simple. Thank you for being an honest dealership and providing the best service possible.

Purchased a new 2018 Edge in March of 2019. We went over all the features that this vehicle had with the salesperson. The most important one was the ability to remote start the vehicle with the Ford app with our cellphone. After the purchase we spent hours with three different employees trying to get it to work to no avail. After a couple of failed attempt's at home and trips to the dealership we were told that the feature wasn't installed in the vehicle. Ford did have a add-on that was available at one time but I was told that it no longer is. To be fair AutoNation Ford of North Canton did offer two years of free scheduled maintenance because of this issue. Because this feature was so important because of the shifts and where my wife has to park I wanted to make sure we had no other choice but to accept their offer. When I called to reluctantly accept I was told the offer expired????. Love the car......dealer not so much.

I decided to sell my 2011 Mustang so I went to AutoNation Ford in North Canton Ohio. Jason Rogers was my salesman. he did a great job. when I made the appointment with him he said it would take about 45 minutes. it actually took me over four hours and two trips to get the paperwork and everything done. was told there was a hold up with corp. I really feel it shouldn't have taken over 4 hours. my time is important also. Jason also personally delivered a check to me when all the paper work was complet. thank you Jason

The rental car I received was filthy! I asked for a different, cleaner vehicle but the one I was getting was the only one available. When I asked to have it vacuumed out, they said their detail people were too busy and it would be a long wait which I couldn?t do with a one month old in tow. All vehicles should be checked before handing them off to the next customer. Also, the vehicle had less than a quarter of gas left, forcing me to get gas before driving home! The vehicles should at least have half a tank! I shouldn?t have to worry about having enough gas to get home.

Exceptional hospitality. We felt welcomed, valued and important. The salesman went the extra mile to ensure we knew the features of the vehicle and was comfortable. Overall, superb customer service. Highly recommend this dealership.

I bought a 2008 trailblazer Aug 2018 ..you serviced for 3 months then got it back shortly and it has now been in service again going on 4 months..i totally despise this and of course I have to figure out how to pay this hefty bill coming when I only get one check a month on disability..no I will never tell friends to shop there