Had my truck there to get serviced it took about two months, the original service writer Lindsay was helpful and informative, but she no longer works there. They gave it to a new service writer Mandy, who seemingly couldn?t be bothered to ever return a single phone call ever, not even for a single update. Mandy was horribly unprofessional, and rude the only two times I could get her on the phone, like I was inconveniencing her for making her answer a phone, only to be interrupted and cut off and at best to be told we?re still working on it, and more or less hung up on. She made me feel like I was talking to a wall any time she picked up the phone. She also never responded to any emails I sent her either. The only time I ever got a partial update since Lindsey left seemingly was from anyone who apparently no longer works at the dealership, some other gentleman, and the service manager Craig on the phone, who tried to help and get some answers and said he?d have her call me back the next day with a better update, oddly enough, never happened. If how Mandy treated me is how she treats other customers or coworkers I?d be shocked if anyone comes back or stays working there. I tried reaching out and talked to the general manager Scott because I was told they couldn?t duplicate several of my concerns, went over them with him when I went to pick up my truck. But then after coming in to show him, I get told everything is normal, we had 4 other trucks, with exactly the same issue, used and customers, but conviently, not a single one was open l present on the lot, which I don?t expect them to hold another customers vehicle, but they couldn?t have been bothered to take a video or picture of it? I felt that this was more of a line of bs, so they didn?t have to deal with it anymore. however he stopped returning my texts/phone calls too. I stopped in Tuesday evening as one of my issues I kept getting told was ?normal? because my center mirror was loose when I dropped it off, but during the repairs they took it off, and when I was given the truck back it was worse than when I dropped it off. In the past 10 days it?s fallen off while driving 3 times. I My truck was returned dirty, it didn?t even seem like they could be bothered to run it through the car wash. I went and got it cleaned over the weekend, and during the repairs, it looks like they bent up my front trim pieces bent up, when they took the dash out of my truck for repairs, I stopped on Tuesday and a nice girl who was helping Josh, they took pictures of the mirror that could come off with little to no effort at all and would hang by the wires. And the damaged pieces and said someone would call me back in the next day about those. It?s two days later, no call what a shocker. While I?m happy I got some of the issues fixed on my truck, claimed we couldn?t duplicate any issues, but when I stopped in and showed Scott them, he took pictures, and I sent him several others of the one issue that has been occurring over the past several months and couple 1000 miles, it?s always changing and is never the same. I was told they would be checked into, I?d been 10 days and I have had no updates on them. I figured it was going to be a lost cause. Overall I?m very unhappy with the treatment by the service writer, poor communication, and the fact I was returned my truck with damage parts and a mirror falling off. no one at the dealership seems to have a care in the world, while they aren?t super significant, over half of my issues I had were returned with could not duplicate, only for them to have happened over the past 10 days. I?d like to leave a better review than this but, being returned a vehicle with damage that wasn?t there, issues that got worse after I dropped it off. I don?t think anyone else would fault me for this. I came in and tried to give you some sort of chance to fix the damage/issues that got worse, but no one will bother to call me back
Jacob Miday
Mar 27, 2023
