Recent Reviews from AutoNation Ford North Canton

I was in and out. They mailed mailed my receipt so I could leave earlier for vacation. Staff was friendly.

When you spend $1500 on repairs that don't fix the problem on a FORD vehicle and return it four times with no resolution... When you ask to speak to the service manager who is too busy to speak with you because he is doing reports... When you take the car the same day of the 4th visit to get a tire rotation at Tire Choice where you purchased the tires and the mechanic unknowingly tells you through his checkup the issue that needs addressed that will fix your problem that the AutoNation Ford - North Canton Service mechanic couldn't figure out. When you are interested to see how the dealership will deal with this... I will come back and let you all know. Until then, stay away from AutoNation Ford - North Canton.

Been doing business with them for our last few cars. Always helpful explaining things.

I recently traded my Focus in for a 22' Maverick. Josh Stamps was a great salesman from the first day until delivery of my custom order. I definitely give Josh 5 stars ★★★★★ along with everyone else I met at AutoNation Ford North Canton.

The team cared about my questions and my time. They made what I wanted fit into a realistic budget.

Aaron Patterson was a fantastic help, straight forward in every step of the process, and even gave me a ride home after Autonation Ford purchased my Patriot. Completely unexpected. You have a customer for life.

Fast and efficient, which is always appreciated. Fixed my problem in less than an hour.

They asked for an honest review, I went in a couple months ago to look for a new car with capital one auto navigator. My sales person was Kerigan. I showed up to test drive a Subaru, my dad and I started the test drive and I realized the car had 20,000 extra miles on it. I go back and ask the sales person she had no clue why...they didn't realize they put me in the wrong car. They brought the right car up, the catalytic converter was held on by a radiator clamp, there was an oil leak, and a few other mechanical problems. They let me take the first Subaru home for the night cause I was already there for 8 hours that day and I had to go back the next day to sign papers for the other one.....got back to find out they let me take the car told me I was approved only to find out I wasn't approved. It also didn't help the sales person could not answer no questions about the car what So ever when asked. She has no clue what was going on, I was very disappointed in that. So the next part was finding another car I was approved for after 5+ more hours here. Finally got a 2014 Ford Edge, took it home already signed paperwork, only to find out a week later yet again wasn't approved even though I signed paperwork and put my low down payment down with my trade in. I called the loan company they told me they didn't approve it because the car dealership raised the price and wasn't what they approved it for. So back again to redo everything and sign more paperwork. At this point I was very weary of this place, because of how disorganized and slow they were with a car sale. I've bought many cars with no problems what so ever in and out. This place 4 days or more there trying to figure out what they messed up so many times. Then the finance manager is going to text me needing more documents and ask me why I'm acting brand new when I already gave everything multiple times and multiple different ways for documentation. The sales person shouldn't be working the floor because she has no clue anything about any of the cars, has no clue how to answer any question, has no clue what's even going on with the sale she is presenting. Was horrible at communicating with the buyer. The finance manager seemed to know what he was doing but gave weary vibes after signing so many documents then the printer wasn't working. He was supposed to email over the paperwork we signed and never did. This place over all was a joke, worst experience of my life. The only good thing I found was Scott who helped get me into a car by upping my trade in value to make sure I was in something after 5-6 mess ups on their portion. And he filled my tank for having to come back up after another mess up on their part. Definitely not a place I'd ever recommend or ever go back to. It was a rather unprofessional, unorganized, and disrespectful experience and I was rather disappointed after having my own experience here. I also told Kerigan about the timing/serpentine belt, and the grinding in the back and the squeeking of the breaks that was horridly loud. And she was supposed to get ahold of me to have that fixed because I am not paying for something that sounded that way before leaving the lot. I haven't heard a word from her about it. If I could give 0 stars I would.

They asked for an honest review, I went in a couple months ago to look for a new car with capital one auto navigator. My sales person was Kerigan. I showed up to test drive a Subaru, my dad and I started the test drive and I realized the car had 20,000 extra miles on it. I go back and ask the sales person she had no clue why...they didn't realize they put me in the wrong car. They brought the right car up, the catalytic converter was held on by a radiator clamp, there was an oil leak, and a few other mechanical problems. They let me take the first Subaru home for the night cause I was already there for 8 hours that day and I had to go back the next day to sign papers for the other one.....got back to find out they let me take the car told me I was approved only to find out I wasn't approved. It also didn't help the sales person could not answer no questions about the car what So ever when asked. She has no clue what was going on, I was very disappointed in that. So the next part was finding another car I was approved for after 5+ more hours here. Finally got a 2014 Ford Edge, took it home already signed paperwork, only to find out a week later yet again wasn't approved even though I signed paperwork and put my low down payment down with my trade in. I called the loan company they told me they didn't approve it because the car dealership raised the price and wasn't what they approved it for. So back again to redo everything and sign more paperwork. At this point I was very weary of this place, because of how disorganized and slow they were with a car sale. I've bought many cars with no problems what so ever in and out. This place 4 days or more there trying to figure out what they messed up so many times. Then the finance manager is going to text me needing more documents and ask me why I'm acting brand new when I already gave everything multiple times and multiple different ways for documentation. The sales person shouldn't be working the floor because she has no clue anything about any of the cars, has no clue how to answer any question, has no clue what's even going on with the sale she is presenting. Was horrible at communicating with the buyer. The finance manager seemed to know what he was doing but gave weary vibes after signing so many documents then the printer wasn't working. He was supposed to email over the paperwork we signed and never did. This place over all was a joke, worst experience of my life. The only good thing I found was Scott who helped get me into a car by upping my trade in value to make sure I was in something after 5-6 mess ups on their portion. And he filled my tank for having to come back up after another mess up on their part. Definitely not a place I'd ever recommend or ever go back to. It was a rather unprofessional, unorganized, and disrespectful experience and I was rather disappointed after having my own experience here. I also told Kerigan about the timing/serpentine belt, and the grinding in the back and the squeeking of the breaks that was horridly loud. And she was supposed to get ahold of me to have that fixed because I am not paying for something that sounded that way before leaving the lot. I haven't heard a word from her about it. If I could give 0 stars I would.

They asked for an honest review, I went in a couple months ago to look for a new car with capital one auto navigator. My sales person was Kerigan. I showed up to test drive a Subaru, my dad and I started the test drive and I realized the car had 20,000 extra miles on it. I go back and ask the sales person she had no clue why...they didn't realize they put me in the wrong car. They brought the right car up, the catalytic converter was held on by a radiator clamp, there was an oil leak, and a few other mechanical problems. They let me take the first Subaru home for the night cause I was already there for 8 hours that day and I had to go back the next day to sign papers for the other one.....got back to find out they let me take the car told me I was approved only to find out I wasn't approved. It also didn't help the sales person could not answer no questions about the car what So ever when asked. She has no clue what was going on, I was very disappointed in that. So the next part was finding another car I was approved for after 5+ more hours here. Finally got a 2014 Ford Edge, took it home already signed paperwork, only to find out a week later yet again wasn't approved even though I signed paperwork and put my low down payment down with my trade in. I called the loan company they told me they didn't approve it because the car dealership raised the price and wasn't what they approved it for. So back again to redo everything and sign more paperwork. At this point I was very weary of this place, because of how disorganized and slow they were with a car sale. I've bought many cars with no problems what so ever in and out. This place 4 days or more there trying to figure out what they messed up so many times. Then the finance manager is going to text me needing more documents and ask me why I'm acting brand new when I already gave everything multiple times and multiple different ways for documentation. The sales person shouldn't be working the floor because she has no clue anything about any of the cars, has no clue how to answer any question, has no clue what's even going on with the sale she is presenting. Was horrible at communicating with the buyer. The finance manager seemed to know what he was doing but gave weary vibes after signing so many documents then the printer wasn't working. He was supposed to email over the paperwork we signed and never did. This place over all was a joke, worst experience of my life. The only good thing I found was Scott who helped get me into a car by upping my trade in value to make sure I was in something after 5-6 mess ups on their portion. And he filled my tank for having to come back up after another mess up on their part. Definitely not a place I'd ever recommend or ever go back to. It was a rather unprofessional, unorganized, and disrespectful experience and I was rather disappointed after having my own experience here. I also told Kerigan about the timing/serpentine belt, and the grinding in the back and the squeeking of the breaks that was horridly loud. And she was supposed to get ahold of me to have that fixed because I am not paying for something that sounded that way before leaving the lot. I haven't heard a word from her about it. If I could give 0 stars I would.

They asked for an honest review, I went in a couple months ago to look for a new car with capital one auto navigator. My sales person was Kerigan. I showed up to test drive a Subaru, my dad and I started the test drive and I realized the car had 20,000 extra miles on it. I go back and ask the sales person she had no clue why...they didn't realize they put me in the wrong car. They brought the right car up, the catalytic converter was held on by a radiator clamp, there was an oil leak, and a few other mechanical problems. They let me take the first Subaru home for the night cause I was already there for 8 hours that day and I had to go back the next day to sign papers for the other one.....got back to find out they let me take the car told me I was approved only to find out I wasn't approved. It also didn't help the sales person could not answer no questions about the car what So ever when asked. She has no clue what was going on, I was very disappointed in that. So the next part was finding another car I was approved for after 5+ more hours here. Finally got a 2014 Ford Edge, took it home already signed paperwork, only to find out a week later yet again wasn't approved even though I signed paperwork and put my low down payment down with my trade in. I called the loan company they told me they didn't approve it because the car dealership raised the price and wasn't what they approved it for. So back again to redo everything and sign more paperwork. At this point I was very weary of this place, because of how disorganized and slow they were with a car sale. I've bought many cars with no problems what so ever in and out. This place 4 days or more there trying to figure out what they messed up so many times. Then the finance manager is going to text me needing more documents and ask me why I'm acting brand new when I already gave everything multiple times and multiple different ways for documentation. The sales person shouldn't be working the floor because she has no clue anything about any of the cars, has no clue how to answer any question, has no clue what's even going on with the sale she is presenting. Was horrible at communicating with the buyer. The finance manager seemed to know what he was doing but gave weary vibes after signing so many documents then the printer wasn't working. He was supposed to email over the paperwork we signed and never did. This place over all was a joke, worst experience of my life. The only good thing I found was Scott who helped get me into a car by upping my trade in value to make sure I was in something after 5-6 mess ups on their portion. And he filled my tank for having to come back up after another mess up on their part. Definitely not a place I'd ever recommend or ever go back to. It was a rather unprofessional, unorganized, and disrespectful experience and I was rather disappointed after having my own experience here. I also told Kerigan about the timing/serpentine belt, and the grinding in the back and the squeeking of the breaks that was horridly loud. And she was supposed to get ahold of me to have that fixed because I am not paying for something that sounded that way before leaving the lot. I haven't heard a word from her about it. If I could give 0 stars I would.

The entire interaction was nice professional they got everything taken care of and there no unwanted surprises

I recently purchased tires and am very pleased with the services I received. Dave Drake was courteous, very helpful and easy to work with. I’ve always had very good service here and would recommend the dealership!

It was a fantastic process

Great experience, from kindness when I walked in, to the accurate length of time I was quoted to get my car fixed. Excellent experience all around!

4th new vehicle purchased at AutoNation and have always been treated very well by everyone at the dealership

Great experience in service department!

Once again great service!!!!

Excellent, prompt and professional sales and service!

Did a great job with everything. Aaron Patterson was my sales guy and was a friendly and no pressure guy. Held good convo and was really nice to my son who came in for the test drive for me. They did everything they could and I ended up buying a truck from them. It’s tuning great and I’m very happy with everything.

Great Service. Easy to set up appointment. Expected me when i arrived. Cause of the issue was identified and repaired the same day. Their communication was thorough through the whole process. I couldn't have asked for more.

Drove 100 miles for no reason. Called ahead and talked to Tony who confirmed the car was indeed on the lot and we could come see it anytime until 8 because they may possibly leave early. When we got there we asked for tony and waited 10 minutes just to see him then waited 10 more for him to say sorry it’s not here but we do have another one in Virginia if we were interested in that. Terrible approach to try and get a customer in the door!

Do not buy from this dealership!!!!....my son bought a 20,000 car from them and only 5 days later the clutch went out completely!!!!.they were unwilling to make this right or even cover some of the repairs!!!...car was sold with dealer warranty and also extended warranty was purchased!!! Tell your family and friends to take business to a honest dealer!!!!

Bought a 2014 audi a5 ...came with dealer warranty and purchased extended warranty.....clutch went out 5 days after purchase and dealer was unwilling to fix all or at least some of repairs....don't stand behind their vehicles!!!

Super helpful ! They are all so helpful in finding you the perfect car. They take the time to answer all your questions you may have . Also, will do everything they can to give you the best deal out there . Overall super friendly and family environment. Great place to get a vehicle!

I'm a "lifer" at Mullinax/ AutoNation for the past 26 years. One way or another they'll get what you need or get it done regardless! Jeff Swihart Is my go to sale associate cause he is the most knowledgeable and straight up. I believe I believe that my last purchase was my 9th and as long as they keep getting the job done I'll keep coming back!!

Extremely disappointed with the service received. I have never experienced anything worse.

What a disappointment. I have had so many issues with this place lately. I bought a car from them 6 months ago. It came with a 90 day warranty. There was something wrong with the car 2 weeks into having it. But no one would answer my calls, return my calls, or return an email. I went as far up as the GM. Now the car doesn't run. The engine is no good. Have another car I used to take to them that exactly a year ago I had a very expensive brake job done. Just had to get all the front brakes redone again. Not to mention while they were doing the brake job they put a huge dent in the passenger door. Had to fight to get that fixed too. My salesman Josh lied to both my son and I about everything he told us. He did nothing he promised to make anything right. So if you're hoping for quality work, cars, and communication then this is not the pace for you.

Anthony S was a great guy to buy a car from. Very professional, kind, and caring. As far as the rest of the interactions with the dealership was just average to slightly less than average compared to many other dealerships I have dealt with. In all, it was not a bad experience just could be a little more friendly/helpful in the finance/management level.

Professional, through, trust their work.

Aaron is awesome !!

Andrew did a good job. Our finance manager was top notch.

Found the car on Saturday and drove off the lot Monday. Easy and quick processes. Everyone in the dealership is extremely friendly even those you aren’t working with. Looks like the Taj Mahal of dealerships inside this place. Dante P is the guy you’re looking for

Excellent people with great customer service especially Dante

Aaron was outstanding in explaining and expediting the buying process. It was easier than I anticipated, with no unpleasant surprises. I've already told a number of people about my positive experience in dealing with AutoNation.

Very nice people, service was good. Wish the chairs were a bit more comfortable though

Made an appointment with auto Nation to repair my f150 with Mandy. Pleasant service ordered the parts and managed to fit me in . Helped arrange pickup and dropoff back to my house. Another compliment to young man named John? who picked me up yesterday,very nice young man when we arrive at dealership I noticed truck was still dirty, he volunteered immediately to run it through the car wash without hesitation. Great employee.

Aaron was very professional. We received a fair price and he helped us through the process.

Easy process and got check same day. It was a win win for everyone,!!!

This is the worst experience I have ever had purchasing a vehicle. The purchasing of the vehicle was very smooth and easy. Once we received the vehicle it was not detailed at all. We had the vehicle delivered to us.....never make that mistake again! The vehicle was very very very dirty, smelled like cigarette smoke very bad. Also, crack in windshield, dent/huge chunk of paint on tailgate, still had personal belongings from other owner inside truck and in the be of the truck, truck bed extremely scratched up/rusted and cigarette burn marks in numerous places inside the vehicle (very noticeable). I called about returning the vehicle because they have a 5 day or 250 miles return policy. They stated this doesn't apply to out of state customers. I found the policy on their website and it states "The time and mileage will start when the vehicle is delivered to the customer in or out of state". Then they agreed to allow us to return the vehicle but it can only have 250 miles over what my contact states. Well we live over 200 miles from the dealer and they drove the vehicle to us so that isn't an option. But the policy states it doesn't start until it is delivered to us. It had over 500 miles more on it when we received it then stated on the contact. Please please please do your research and whatever you do "DO NOT SIGN ANYTHING UNTIIL YOU KNOW YOU ARE DEFINITELY SURE IT IS WHAT YOU WANT". We are fighting this with an attorney unfortunately. The general manager at the North Canton location has lied to us and will not return my telephone calls. Neither will my sales guy, Aaron Patterson.

They did a excellent job ! Got me into a vehicle thats reliable and In my budget.

I took my 2016 ford in for service work to be done with the transmission. Which was previously brought to them prior for the same reason. The first time they inspected it I was told there was nothing wrong with the transmission and ultimately nothing was done. I brought it back to them a few months later for the same reason. They Diagnosed the Vehicle and found the transmission was bad and needed to be replaced. Autonation ford ordered a used transmission with 90,000 miles without my consent and was going to install it. I demanded a Remanufactured or new transmission. I now have to pay the difference out of pocket which is about 1,700 dollars! I had the platinum warranty which is the best they offer.. My transmission is now on back order for 4 weeks and the company will not provide me with a loaner vehicle when it’s clearly stated in my contract. 4 weeks with no vehicle! And I get treated like I’m a nuisance every time I call in…. Overall TERRIBLE EXPERIENCE don’t do business with these guys

Kentayvion was very helpful! The whole process of buying a new vehicle went smoothly.

Appointment was scheduled for recalls and normal maintenance. It was completed in a timely manner and we were called when completed.

Been working with this dealership since about 2000. Last 3 vehicles were purchased here. Great group to work with, never have had any issues. No plans on taking my car elsewhere. May 2022 Just had another service appointment, knowing I needed more than just an oil change & tire rotation. Added a front end alignment, air filter, gas tank care. My service tech worked magic and saved me money by adding coupons!! He's got a reminder set up so I remember to get new tires before winter. Good job!!

Bought a new car. There is $1,258 in fees that no one told us about and it was hidden in paperwork for dent protection that comes with all cars. I called and he said someone up front was supposed mention it. My bill for a brand new $20,000 eco sport with 5,500 down and $1500 in rebates still ended up a 20,000 loan BEFORE interest, that was the payoff amount. Never again. Also, the manager was rude to my husband and just kept asking if our current car really was payed off three times most likely because my husband came right after work (works at timken). The sales and finance guys will scam you. I’m very sorry we gave them our hard earned money. Never again.

Excellent experience with vehicle purchase. General Manager Scott H. and Sales Associate Jeff S. were great to deal with. They both kept me informed of updates with my order and ensured a very smooth delivery process.

Everything done professionally...Well informed

Great to deal with. Very professional. Excellent experience. Found me a bronco in no time and made the process painless with most of it handled online. Thanks again.

I got my Ford Bronco from here almost a month ago. The Sales person Aj was very nice and very helpful and informative. He made my first time ever buying a car from a dealership a very smooth process

I went to Kelly Blue Book to get a cash offer for my 2018 F-150, filled out all of the info and got a cash offer from them. Within 45 minutes Andrew from AutoNation called me and told me they were a KBB affiliate and wanted to buy my truck. I told him I was waiting for the title from Ford as I had just purchased it at lease end and that I had a higher offer from CarMax. Andrew told me there was no problem and they would match any legitimate offer and set up an appointment for the next day. When I arrived I was told Andrew was "very sick" and not in so they got another salesman for me. I explained that they had called me and wanted to buy my truck. He went through the motions and then offered me $6000 less than I was told they would pay me. Two hours of my life I will never get back and calls to the manager were not returned. Overall, a horrible experience Called after the owner responded to contact him. Multiple messages left, he never answered the phone, never called back.

I would just like to say this was the best experience I have ever had at a dealership. I started looking for the Bronco Sport Badlands online. Nick was quick to respond and answered all my questions. I was able to put a deposit on one that was being delivered soon. The Bronco Sport came in a few days early and Nick emailed me and let me know it was there ready for me. I picked it up the next day. Nick was very professional and personable and made it very smooth. Thank you again and I highly recommend Auto Nation North Canton.

Very helpful and fairly fast service

Sales associate was professional and very helpful. Finance and titling departments however have been arrogant and argumentative. Issues have been concerning transfer of out of state plates. Will not use this dealer again

Service was done correctly in a quick and timely manner.

My husband and I have bought 4 cars now from Josh Stamps, he has always been helpful, honest and a great experience every time. We appreciate everything he has done for us, he always goes above and beyond anytime we have dealt with him and autonation

I had a great experience purchasing my 2022 Ford Maverick from Autonation in North Canton. My salesman, Matt was very thorough and knowledgeable on the vehicle. I recommend that everyone go to Autonation to purchase their next vehicle!

I am so very pleased with the service I have received from AutoNation North Canton. Ashley has been amazing and always very helpful. Almost like she can read my mind. I love my new 2021 Ford Bronco and am thankful they were all there to get the job done.

The mechanics are friendly and do a very good job!

Very good experience. Everything was completed on time. Got shuttle to the house and back to the dealership.

Very nice place....nice people...all around good experience....

They can't even respond to a vehicle inquiry.

good service and friendly staff

I took my car in for service and some recalls. Not only were they all very nice, they even drove me all the way to my house in Akron and came and picked me up when it was done! Highly recommend! This past weekend I had my second visit at AutoNation North Canton. As the first visit, it was very pleasant experience and they are all so kind there! Not one complaint from me!

The service here is great! I scheduled an oil change before going on vacation. Upon inspection, there was a problem found with my car. I was planning on taking my car on vacation which was less than a week away. They were able to get the part quickly and get it fixed beforehand. I was also 2000 miles past my warranty coverage. They were able to work with Ford to waive the mileage so I didn’t have to cover the cost. The customer service was the best I have ever dealt with.

Great experience. Always a friendly greeting at the door. Ashley was fantastic and really listened to our needs and wants. She followed up regularly and ensured that we understood each step of the signing process. Happy with my new Edge!

Routine service on my 2013 F150. Service was quick and complete.

David was fantastic. Found a coupon for me whuch was so helpful in cost. And now my car is running better than ever. Definitely going back for rear brakes!!

My first experience buying a new car and everyone was extremely helpful. Despite the current chip shortage issues my f150 lariat was able to come in less than 3 months exactly how I ordered it. Dustin Miller did a great job at making sure I was able to stay informed throughout the entire process. My fiancé may be next in line for a vehicle and we would definitely use autonation without hesitation!

Scheduled an oil change in my 2012 Ford Fusion. I knew my car was getting older. They showed me how bad my struts and brakes were. I did not really want to sink the money into car. Ended up buying a new Ford Edge. Did a great job working with me.

Another great visit to the service department (don’t hear that very often). Easy check in/out, great communication and fast service! What an improvement this team has made and it keeps getting better … Great job!

all the people we were in contact with, were extremely nice and helpful, no pressure, just plain good service especially Nick Pearson, Anthony Goodson, Brandon Hager etc..

My husband and I were very satisfied with the attention the salesman gave us. He never made us feel uncomfortable , alway attentive and listen to what we wanted. The paperwork process went well. We left very satisfied. Thank you Steve and Terry

These people don't really know what they're doing. They had my car for almost 6 hours for an oil change and tire rotation and didn't even wash it. As they pulled my car up the guy said I can have them wash it for you but I was ready to go

The service at this dealership is awesome.

Work was done in a timely fashion. The whole procedure went smoothly

Super fast and friendly experience, flew in from FL to buy a truck they held for me. Highly recommend Autonation Ford. Aaron shot a YouTube video of the truck before I arrived and had everything ready to go, I was on the road in under 2 hours.

From the first inquiry to the final signing, the process was simple, honest and trustworthy. Probably the best car buying experience we have ever had.

Had a quick, effortless, and stress free experience purchasing a 2016 Subaru Crosstrek this weekend! Kerigan worked with me and my family to have the car ready for our arrival, answered all our questions, offered us snacks while we waited, and wasn't pushy. Jacob did a great job getting us out the door with financing. Highly recommend AutoNation to anyone looking for a quick, hassle free car purchase!

Great people. Josh Stamps was the best.

Good experience as always.

Great service, had a fair trade in price and getting my Bronco was smooth and easy People were very friendly with a special shout out to the finance guru and Matt Harmon! Thanks to you both for making my experience painless and hassle free!

Ty Ty Matt Hartman! He was so nice and has a great personality! Autonation in north canton was extremely fair with my trade-in. When picking up my Bronco, after a 18 month wait, they had it prepped and ready, gas tank full and keys in hand! My experience with them was exceptional.

I dealt with AJ and he treated me right by letting me know about the car I got and was very helpful!!

Fantastic service department

First of all, Matt Hartman could not possibly be any better at his job. He should probably be given his boss's job, in fact. The only thing detracting from a 10-rating is that I think the $680 adjustment made to the quote for a windshield replacement* and an alignment was excessive, especially since those repairs would be made at cost by your company. *it had a pinpoint chip and 3/8" crack that a repair would've rendered invisible, and if the damage hadn't just occurred—a week after I'd had major surgery and in the middle of a two-week chemo treatment—I would've had the time to make the repair and there's no way your staff would've noticed, much less quibbled.

I just love your organization! everyone is so friendly, helpful, kind, and caring! I lost my husband last year, and he did everything for the car... so I have had quite a bit of learning-catch up to do, and everyone from purchasing, to sales, to service has just been incredible! I love Ford AutoNation in North Canton!

I was very happy with my visit they did everything that was needed to be done

Best car-buying experience we’ve had. Tony was great to work with. We didn’t feel pressured at all.

The car wasnt there when i arrived which wasted two hours of my time. I should have been notified.

Great friendly service department!

Have been going there for years. Always great service.

Second time getting a car with AutoNation Ford North Canton. Josh Stamps and Anthony Goodson were great to work with this time!! Would choose AutoNation again if getting another car in the future.

Matt Hartman was fantastic and got me set up with the exact vehicle I wanted. Only took about 4 months to get it even with supply chain issues and chip shortages. Car was in mint condition upon arrival to the dealership. Matt has continued to reach out to me weeks after the purchase to make sure everything is going smoothly. Would highly recommend AutoNation and ask for Matt Hartman!

I bought a truck from here back in November and there was an issue with the head unit, they took it back to service updated it and said if there was anymore issues to let them know, about a week later I called due to more issues, the salesperson who sold me the truck would not answer any calls or emails from me I took the truck back up they did another update still not fixed and now they want me to bring it back again to do the same thing. This is some of the worst service I've had from a dealership and I will not be buying another vehicle through them again.

Staff is very rude. What out for that guy named Nicky

Service on my F-150 was very good. The service advisor explained the process and expected completion date. The vehicle was repaired and ready on-time.

I recommend AutoNation Ford in Canton because- 1- you can schedule your service appointment on line. 2-you drop your car off indoors, out of the weather 3- it’s very organized inside, you don’t wonder if your standing in the right place 4- The staff does not talk down to you.

The staff was professional, courteous, and completed the requried work on my vehicle in a very timely manner. I was extremely satified with their service, from beginning to end.

Amazing service at the service department. Especially from David Drake! Attention to detail 100%. Dave took care of our car and provided 5 star service at every step From the moment we reached out with a brief inquiry, Dave was very responsive and extremely knowledgeable, not only about the car itself, but in walking us through the entire process. It could not have been more seamless and made the service appointment very pleasant.

The staff took care of me and I can say that my service advisor was great at communicating and keeping me up to date on my truck

I had the opportunity to work with Nick Pearson & Jason Springer. Both were very accommodating with my hectic schedule. They allowed me the flexibility to work a deal over email and over multiple visits that I felt best suited my financial situation. I was in and out of the dealership in an expedited process and they were happy to accommodate.

This is my fourth purchase from this dealership and I have had yet another great experience with Ford. Thank you for giving me a sense of pride and confidence in my transportation needs.

I Was on a short window of time ,and they fit me in with excellent service

I had a noise that I thought was under my car that I couldn't identify. It continued very often through my driving. I brought it in, and the service manager Nick drove with me to hear the noise. He did and checked under the car in the service drop off bay and couldn't see what was causing it. He then took it up on the rack and checked all over. It turned out to be the license plate! He tightened the plate, test drove the car to make sure that was the only noise and brought it back to me. It hasn't rattled since. He listened, corrected the problem and was pleasant during the entire time.

The entire team at Autonation Ford in North Canton was amazing to deal with especially my salesman Matt, who was very helpful and informative. I would recommend Autonation to anyone looking for their next automobile purchase.

Awesome dealership, very organized. Dave got me in and out for service in no time. Top notch!

Horrible customer service in the collision center. I paid for an aftermarket part and they where suppose to reimburse me. No big deal but they never did. That was 2 months ago. I call now leave messages no one will call me back. What a joke from a big name dealership. They wont be getting my business in the future.

got my 2017 chevy cruze here! super great customer service and they know how to really work with you. only car dealership i will ever go to. plus you get free car washes! ☺️

Excellent Service! The Service Manager deserves a raise! He found the solution to a noise that other dealerships couldn't fix. Saved my sanity! He also got me in right away to fix the issue! Couldn't ask for better service!!

Outstanding service from Mandy and the team!

Aj salesman was totally professional and very kind, we bought out a lease and purchased a new lease....everyone at auto nation was very nice. We will go back for sure!!!

Everything was simple and easy. Everyone friendly, especially Dustin

Great service. Friendly not pushy salesman

I had a really good experience at this location!! The staff was very friendly and they were able to get my oil change done quicker than planned. The girl that got me started and checked me out was very nice and also helpful, her name was Lindsay. The facility is very nice and well equipped, they have snack and drink machines and plenty of tables to wait at. I actually was able to spread my stuff out and study while I waited because the waiting space was so nice, and it even had outlets for my iPad!!! This was a much better experience than another location I have visited before for an oil change. I will be returning to get my next one here!

Prices for a diagnosis is over 100 dollars, the customer service is really good though, seems to have good payment options, changed my price to be lower where they could....

Thank you for the great service on my vehicle. Was greeted promptly and service was done quickly!

Took my 2021 Ford Mustang GT/CS in for it’s routine service, oil change, tire rotation, and changing the filters. They also did the complementary inspections of the vehicle and a 360 sanitation of the vehicle. Mandy and Krystin did a great job of scheduling the appointment and checking to make sure everything was covered under my service plan that I added to the vehicle when I purchased the vehicle. The service plan saves me money on routine services, so glad I have that. Mandy was super nice and kept me informed of my Mustang’s progress throughout the entire service process while I waited. It took about 2 hours to complete the service, but it was a busy day for the service department as they had quite a bit of customers to service. They did a great job today, and have earned my respect today and therefore have earned this 5 star rating by providing superior customer service today. Keep up the great customer service that you provided on 2/28/2022. This is the kinda customer service that will keep me coming back and having me recommend you to others. Great work Mandy and Krystin.

Under new management, the service department has improved drastically! I no longer leave there frustrated. Great job!

AJ was our salesperson and he was great. Showed tremendous respect for our time and professionalism. Finance portion ...eh. The extended warranty... We were told the manufactory warranty starts on the day the car is manufactured, not the purchase date. I even asked for clarity citing an example of a new car sitting on a lot for a year, losing a year of the warranty. Jake didn't skip a beat, and said yes, even a new vehicle sitting on the lot for a year has lost a year of the manufactures warranty. ??? Not the end of the world, just didn't appreciate being lied to in order to hard sell something for several thousand dollars that we were covered for anyway.

I recently purchased a new bronco and I couldn’t be happier!! Love the vehicle! My salesman was Aaron and he was the best! Very knowledgeable and so kind! The entire staff was amazing to deal with! Thank you so much!!

Highly recommend. Buying a car can be overwhelming so my husband and I had called ahead and they had a few used cars ready for us to try when we got there. Our Salesman Dante hit it out of the park and exceeded our expectations. He was kind and easy to work with, never pushy. The car we chose was priced great and had safety features I didn’t know existed. It also has a incredible sound system than any teenager would be jealous of :) From start to finish was about 2.5 hours which was way less than the half to full day experiences I have had in the past purchasing a car. The finance team didn’t make us feel uncomfortable when it came to our credit score and what we could afford. Did I mention I get free car washes for the life of the car? If you are purchasing a car I wouldn’t go anywhere else but here. Thanks to the entire team for making something I was stressed about be a stress free and enjoyable experience.

was very happy with autonation.did a fantastic gob on my car thank you 😊

Amanda and staff very friendly and kept me informed of status of my car repair.

Fast service and responses.

Ashley was awesome Thanks for being so nice..

Service experience was very good. Needed to wait on parts however they kept me informed during the entire process. Highly recommend.

Lots of money to fix my sister's car. Very nice peaple

Adding 7k to a used car and not going by the advertisement price is dirty!!! Y'all ought to be ashamed of yourselves!

Aaron was great, we communicated by email mainly and that was my preference. They got the vehicle from another store on time, cleaned it up and made minor fixes. Runs great, price was fair and had a competitive offer on the trade.

HONEST REVIEW is what the email asked for. I saw the truck I bought a week or so before buying it. The truck I love, I'm loyal to Ford. I have no problems with the Truck or price. I contacted the dealer and worked on financing before test driving, I don't care to waste time. Sales person and I communicated through email. She sent me an email with an offer. I looked at it and told her I didn't care for the extra insurance, and the payment need to be in a specific window for me, that was a Friday night. I contacted her Satuday to see where we were, she responded with extra insurance was gone and payment was where I wanted it, scheduled a test drive. Test drove it, understand I knew I wanted this truck. When I got back to the dealer, I filled out the paperwork and sat down with the finance person. To my surprise the payment wasn't what she said, the extra insurance wasn't gone, yes I questioned him and he said "no" shocked look on his face. YES, I DO HAVE THE TEXT MESSAGES FROM THE SALES PERSON, I still bought the truck, hoping I get a chance to use the extra insurances. Can't say I'll give back for my next truck, I want yo believe in my sales person.

Did a great job!

We just got our second lease here and I could not be happier. They always go above and beyond to work with us but this time especially with our salesman Dave Kolega. Working out of town made it almost impossible to come in to buy a vehicle so he worked with us over the phone as much as possible until we just had to sign the papers. Absolutely wonderful service.

Dustin got me in and out quickly. They good care of my SHO

Great experience, they went above and beyond to get me a vehicle and out the door driving!! Get your car at Autonation if your in need of a vehicle

STAY AWAY FROM THIS DEALERSHIP They posted the pictures and price on their Web Site. My wife & I went there to see the Ford Fusion SE Sedan with the price tag on the car (Back window) and the Website quoting the price at $11,890. We looked at the car and then started to make the deal. The Mgr came out and said someone had made a mistake and the price was really $18,998. i HAVE THE PROVE. Pictures of the website before and after they changed it. They changed it right away while we were sitting there. This happened on Jan 27 2022

Very professional

My sister in law is physically and mentally handicapped and a previous customer of AutoNation. She wanted to purchase a new Maverick however due to her size she wanted to make sure she could get in and out comfortably. We were told one was coming in. We were given a purchase estimate and agreed. She even got her loan paperwork all done. We waited 2 days for the truck to get there only to be told when it did get there that a different customer had come in and put a deposit down earlier that morning. It's nice to know that is how AutoNation does not care about your loyalty, their loyalty is to the dollar. I called Liberty Ford Downtown and they are in the process of treating us like people, not the absolute fastest dollar. Sidenote: Don't bother trying to sell or trade your car in here either Carvana gave us literally over twice what AutoNation was giving us. Carvana $13,465 and Autonation offered $6,000. Check out the picture below.

I have now purchased close to 10 vehicles over the past 25 years, and this was the 4th time through a dealership and by far the best dealer experience. Price of vehicle met Blue Book standards, and I got a fair trade value on the vehicle I traded in. Ashley was very professional and a pleasure to do business with, as well as everyone else involved. I purchased a used 2015 Challenger which was in like new condition, filled to the top with gas, washed and ready to go at pickup. What also really impressed me, and also an unexpected nice surprise...The original factory rims didn't meet their standards, so were removed and brand new ones installed. After sealing the deal, they also gave me the original factory rims (which are very expensive) for free as one didn't pass inspection. It is repairable. So, I also will have the option of a 2nd set of rims/tires for my vehicle. They didn't have to do that, could have very well sold them. And wasn't even mentioned while "making a deal". They also very well could have left the originals on. That goes to show how sincere they are about used vehicles going through a stringent and thorough inspection with high standards. Would absolutely consider going back in the future!

I took my truck for a 7:00 am oil change without an appointment and they fit me in and got it done. Thank you for the service!

I had one of the best experiences with AutoNation when buying my new 19 escape! Jeff Handy and the management team worked to make sure I was happy with my purchase as well as making sure I understood the process completely for my first Dealership purchase!! All staff was helpful and kind. The dealership itself was clean, organized and very open. I will definitely be recommending my friends & family go this establishment.

Dustin was great at AutoNation. I had an emergency with my F-150 and he worked to get me in for service. The warranty company was giving him a difficult time with service hours that it would take for the repair. Dustin went back and forth with them and was able to help them see their error. All the while Dustin was keeping me updated with everything that was going on. The service technician did a fantastic job on my F-150. They got me up and running again in just over a day. I really appreciate the effort and the professionalism at AutoNation.

I had one of the best experiences with AutoNation when buying my new 19 escape! Jeff Handy and the management team worked to make sure I was happy with my purchase as well as making sure I understood the process completely for my first Dealership purchase!! All staff was helpful and kind. The dealership itself was clean, organized and very open. I will definitely be recommending my friends & family go this establishment.

Mandy is attentive and was able to answer my questions and get me in and out in timely manner. She is friendly and polite which goes a long way and represents Auto Nation well. The type of employee a business should go all out to retain in these trying times.

Andrew was very easy to talk to and very good.

Vehicle was picked up at end of day, and was delivered to customer as WASHED [commendable service\. and, a multiple point inspection was made and noted, in addition to the exclusive "Clorox Sanitary cabin' service as offered by the dealer. Many thanks for a "job well done"! Pat

Had to take my car in for a recall. Took an hour. Everybody was great.

Everything went exactly as expected. Efficient and professional. Smooth transaction. Very happy!! Will come again !!

Great service. Over the years we have bought 4 cars from them. No complaints!

DO NOT have your vehicle serviced here. They are rip off artists. Come to find out they tried to sell me a new battery for my pickup; and that same original equipment battery is still working well 5 years later. Also found out years later they were not changing the oil filter when I paid them for an oil & filter change. The Ford dealer in Missouri verified that my oil filter was rusted badly; and said in their opinion it must have been 6 years old. The Autonation Ford in N Canton had been doing service work on my truck for years. I wonder how much more they ripped me off on. THIS IS CALLED FRAUD! Do not trust them.

Be careful when they offer you a vehicle protection plan. It is NOT through the manufacturer, instead it is issued through AutoNation. Charged me 4 grand for a warranty they will most likely find every way not to honor. Will never buy a car from these scam artists again.

I received a fair offer and the process was simple and timely. The AutoNation Ford representative, Dustin Miller, handled the transaction from beginning to end and was efficient and helpful. When I look for another car, AutoNation Ford will be my first visit.

They are unprofessional. Don’t tell you the truth sell vehicles that shouldn’t be sold.. I’m still awaiting my license plates 2 months later… They stopped accepting my calls after I paid my money.. horrible experience

This was my first service appointment at AutoNation and I was very satisfied. The service area is easy to access, the employees were friendly and helpful. David Drake was my service manager. He was very personable and capable. I will go back for future service.

David was professional and very helpful!

I was in for a recall service repair and asked that a trim piece that had come off (which I had in my possession) be replaced at the same time. I didn't ask, but assumed it would take only a couple minutes to perform this task and there would be no charge. I was surprised later to learn there was a $50 charge. David (my service advisor) offered to pay the charge (which didn't seem right either) so we agreed to split the charge. Thank you David!

we went in not knowing what our options were asked questions he worked with us I needed to be at a certain price they worked at it and made it work then he explained everything about the car. I'm back in a SUV I'm a happy camper. Thanks Dante

Quick, Fair and Courteous

My sales person was very helpful but the sales manager and the manager that did my paperwork was a joke. Was told where to sign done in five minutes. When I brought my check back he grabbed it from my hand. No one went over anything told I had a 30 day warranty on my last vehicle I had different warranty plans. Now I bought my truck two weeks ago and I have had it in my driveway four days don’t know when I will get it back. Yes they said I can drive it with the multiple leaks under it.

My experience here was good. My sales rep tried very hard to get me a vehicle even after a whole week passed; he is still trying. They are good people; the banks are just not the greatest

I want to thank Dustin for all the work he has done on my 2020 Ford Escape. I live in the country and the mice seem to love the taste of the wires under the hood as well as under the car. Dustin has been able to get the car in for service and the results have been great. AutoNation Ford has great mechanic's.

I called in for a service appointment and spoke with Mandy. She was absolutely awesome! This was literally the best customer service experience I have ever had with a car dealership. Mandy made the whole process easy, And I was actually quite surprised that the estimate was much lower than I anticipated. Great job Mandy!

Great experience

Quick, efficient and friendly. Great service.

They have cars.

David was great. Kept me well informed of the services I was getting and when my vehicle was ready.

Wonderful and informative service!! Tony and Brandon made sure we were happy and had all the information needed to make our purchase! They made buying our vehicle easy and treated us like more then just another sale!

Nick was great to work with on my purchase!! He went above and beyond.

Vehicle was exactly as described. Painless purchase process.

Very personal and professional.

Excellent customer service and speedy repairs! Professional overall experience.

Recently got an oil change at AutoNation in North Canton. The customer service was very good and pleasant. The appointment only took 1.5 hours (if that). I was able to run some errands while the oil change was going on. There was timely communication of the appointment for scheduling and completion. The cost is what gets me. I had previously done an oil change with them in March and the cost was $26 bucks for labor. Now this time the total cost was $66 bucks ($26 for labor again and some tax). I get inflation and supply chain issues, but what I don’t understand is $33 dollars in “parts” for an oil change and a multi-point inspection…. I’m no auto mechanic but I know there isn’t $33 dollars in parts for oil changes and my prior bill would suggest this as well. And what also got me was that to use my “Ford-Pass Points” which they push and constantly email me about I would have to tell them upfront I want to use the points and the total cost would have been $90 dollars vs $60 dollars because they would then use “Ford Parts” vs “AutoNation Parts” - not a fan of this either and this was not communicated to me upfront. Again, when I was in in March, I used my Ford-Pass Points with no issues to pay for my oil change. They have taken care of me in the past with some issues, but it seems like there is always confusion or something outside of your typical basic understanding when I go here. My girlfriend has also had issues with her service of her Ford Fusion when getting an interior detail (They had gave her a free detail because they messed something else up). And after that detail the seats had oil marks all over them and now the A/C makes a loud noise after being serviced by them.

Very professional and nice.

I love my 2015 F-150. Had to use the 4wheel drive and it was awesome. Everyone my wife and I had contact with was excellent. MIKE HARTER and JAKE REPP were awesome. Thanks guys. Clyde& Sue

Loved working with A J. Harvey and his assistant Will buy my next care from him. ❤️

I worked with Ashley Lamp and had a great experience! My search for a Bronco Sport took me through a few different dealerships who just wanted to automate the process with templated emails and texts which I find infuriating….plus I just couldn’t seem to get any direct answers. Ashley worked with me to help me snag a Bronco that was on order but not yet built…all through email/phone. Once we found one, I just had to give a $500 deposit over the phone. Not gonna lie, I was worried about a bait and switch after hearing horror stories from others who were waiting on Broncos (not at this dealership), but my experience with Ashley was great! And she was very patient with my indecisiveness at certain points of the process. If you order a Bronco/Bronco Sport, or if you are already waiting for one, search bronco6g tracker….if you can find the forums, theres a series of tracking links so you can follow production and shipping. They are much more detailed than the Ford tracker and it was fun to watch along. I was blessed in that I didn’t need a new car by any certain deadline, but I can see how the process could be frustrating if not the case. I’ve only had the car two days, but so far I love it…and it has been quite the conversation piece! Everyone who has seen it loves it. Especially the color (Cactus Grey).

Great customer service!

We bought a car in 2016, it was a lemon (had a clutch/transmission defect) and after having the clutch replaced three times, Marcus the manager and Ashley Lamp our sales rep worked with me to find another 2 yr old used car off a lease. Let me be clear, they were compassionate to the frustration and did their best. Fast forward not quite 2 years .. we had it in the dealership yesterday to replace a part that was quite disheartening when it came to the cost of the repair .. that’s in addition to having the car towed etc when it died on me. They want their customers to have service done at the dealership but my repair bill was literally equal to 2 months worth of payments on the car. 😞 It was an excruciating repair and the warranty remaining didn’t cover. I’m losing faith in Ford used cars… the things I’ve had to replace on younger cars leaves allot to be desired. Other than that Marcus the manager has always been pleasant and warm along with our sales rep. Ford needs to re evaluate their pricing on service, in a big way.

David in the service department is always profession, kind and friendly

Always very prompt and very efficient. Friendly and accommodating. We have bought cars and have our cars serviced here I recommend them.⭐⭐⭐⭐⭐

Nice selection

I live 6 hours away from AutoNation in North Canton, Ohio and if I ever need anything, I always make the drive back to Ohio. I can honestly say, I will never use anyone else. They are the best!!

The service department has great communication, are very personable, and delivery excellent results! Will be back next time I need work on my car.

Didn't fix everything on my car that happened in the accident that they were paid for so I will have to make another trip to get the remainder stuff fixed

Great vehicle at a great price. Jeff, our salesman was very friendly and helpful. Overall a truly great experience.

The Service Department is nothing short of amazing! They went out of their way to drive me to work from N. Canton to Montrose! They also dropped off a car for me to use in Montrose until they figured out the problem and fixed it! these people are a 5 Star!

Efficient

Like the car don't like the people I delt with seemed rude and pushy. My wife and I have been looking for a vehicle for months. This place had the vehicle we were after, if the used car market wasn't so crazy I definitely would have walked out of this dealership and gone elsewhere. Only reason I bought it because my wife really needed a vehicle.

Great service and attention to detail. Ashley did a great job getting us through the purchasing process. Highly recommend AutoNation Ford!

Very well dealership from sales to service keep up the good work

We bought a 2018 chevy trex Lt, used. Came with a 4000 mile/3month warenty, It been in there shop 3 times for 3 different repaires, Haven't had it back a full month and it needs to be repaired again, once the 4000 miles are met, or the 3month warenty it all out of pocket. We Haven't had it back a month yet and it needs repaired again, you talk to them and they don't return your calls, the most they've offered is a trade in, being just bought for over $16,000, there's no trade in value... I will Never tell anyone to buy from there.

Bought my F150 at Autonation of North Canton, at first I did not receive my spare key. My sales rep went the extra mile and rectified the situation. I appreciate his professionalism and his desire to take care of his customers! Highly recommend!

Bought my F150 at Autonation of North Canton, at first I did not receive my spare key. My sales rep went the extra mile and rectified the situation. I appreciate his professionalism and his desire to take care of his customers! Highly recommend!

Everything about my service department experience has been poor including using this site. I have nothing positive to say about this business top to bottom.

Very prompt and courteous service personnel.

They provide efficient and friendly service that is thorough. So glad we made the move to AutoNation Ford North Canton!

Very kind and friendly people

Customer service rep was fantastic.

We drove over an hour to look at a Ford flex that we seen on their website for $8,716. When we got there the windshield said $13,991. And we asked the salesman if that was the one for $8,716 that they had online and he told us yes. He goes to get the keys and comes back and said his manager said the price online is incorrect and there mistake. When we showed them the price on their website they told us it was incorrect and the car is $13,991 and absolutely would not honor the website price. They didn’t even care what we had to say. He wasn’t even willing to negotiate even though they were in the wrong. And we were willing to purchase the vehicle for the online price. That is why we drove an hour to get there.

The service department is outstanding. I drive an hour to have my Focus ST serviced there. The took fantastic care of me while I was there. From finding me a nice place to work while they serviced my car. Even offered a loaner if I wanted to get some lunch while I waited. Chris Roth is a rock star when servicing the ST model. 😀Definitely recommend.

Everyone is nice and goes over and beyond if there is a hold up in Service Department.

I have a friend who bought a used jeep. He has been misguided, lied to ( they indicated no loaner vehicle for used car purchases). In the past two weeks from the day he purchased they giving excuses about parts being ordered and working on it. The vehicle was never checked over or repaired before selling it. In two weeks my friend has only had the jeep home three days only to return it with the same issue and problems As a Vietnam veteran (DAV) I’m tell-all all veterans not to buy a car or truck from this dealer. As a Christian, I would not deal with them. It is sad when dealership takes advantage of the less fortunate individuals. My friend is hard-working laborer who is trying to get his life on track a salesman, dealership, financial managers take advantage … greed people greedy management Don’t waste your time on this dealership.

AutoNation in North Canton proving once again why they have my repeat business. A couple weeks ago (Labor Day Weekend), while leaving the movie theater, it was a bit chilly so went to put the heat on for the first time, but the air wasn't getting warm. As I had just had the vehicle in for service a few days prior, I called and left a message with Mandy (Service Writer) my contact that kept me apprised of the prior service progress... mind you this was after 9pm on a Saturday so in my mind I'm thinking she'd get it Monday morning when she came in to work. I turned the heat off and kept driving. Shortly after getting on the freeway the coolant high temp warning light flashed predominantly across the dash screen. Pulled off the side of the road, steam and smoke already billowing. Getting the family out of the car and off the side of the road -- and after calling AAA -- I called Mandy and left her a second message. In less than a minute my phone rang, it was Mandy! Her work phone forwards to her personal phone after hours. Her first concerns were: are we ok and was everyone safe? After clarifying that AAA was going to take at least 1.5+ hours to get to us due to the holiday, Mandy got Nick (Service Director) involved. Nick called right away. Like Mandy – his first concerns were: are we ok and was everyone safe? He was already enroute to the dealership to get a car and come give it to us so we could leave, and he’d wait for the tow truck and ride back with them. Mind you we were in Strongsville, about an hour away from North Canton. Nick stayed in regular contact, checking up on us and updating us on his progress and ETA. During all this, I get a call from Marcus (General Sales Manager) and like Mandy and Nick – his first concerns were: are we ok and was everyone safe? Marcus was personally involved when I custom ordered the truck and called to check-in and reaffirm what they were doing. Sometime later the car pulls up and both Nick AND Marcus get out. After a short exchange of pleasantries, I sign for the car and we’re on our way while Nick and Marcus deal with the tow truck driver. This is the Director of Service and the GM of Sales now standing on the side of the road, in the rain, well past 10pm on a holiday weekend taking care of the customer. This is an example of why they are still my dealership even though I’ve moved an hour away, why I drive past countless other Ford dealerships on my way to North Canton, and this is an example of why I will continue to do so.

AutoNation in North Canton proving once again why they have my repeat business. A couple weeks ago (Labor Day Weekend), while leaving the movie theater, it was a bit chilly so went to put the heat on for the first time, but the air wasn't getting warm. As I had just had the vehicle in for service a few days prior, I called and left a message with Mandy (Service Writer) my contact that kept me apprised of the prior service progress... mind you this was after 9pm on a Saturday so in my mind I'm thinking she'd get it Monday morning when she came in to work. I turned the heat off and kept driving. Shortly after getting on the freeway the coolant high temp warning light flashed predominantly across the dash screen. Pulled off the side of the road, steam and smoke already billowing. Getting the family out of the car and off the side of the road -- and after calling AAA -- I called Mandy and left her a second message. In less than a minute my phone rang, it was Mandy! Her work phone forwards to her personal phone after hours. Her first concerns were: are we ok and was everyone safe? After clarifying that AAA was going to take at least 1.5+ hours to get to us due to the holiday, Mandy got Nick (Service Director) involved. Nick called right away. Like Mandy – his first concerns were: are we ok and was everyone safe? He was already enroute to the dealership to get a car and come give it to us so we could leave, and he’d wait for the tow truck and ride back with them. Mind you we were in Strongsville, about an hour away from North Canton. Nick stayed in regular contact, checking up on us and updating us on his progress and ETA. During all this, I get a call from Marcus (General Sales Manager) and like Mandy and Nick – his first concerns were: are we ok and was everyone safe? Marcus was personally involved when I custom ordered the truck and called to check-in and reaffirm what they were doing. Sometime later the car pulls up and both Nick AND Marcus get out. After a short exchange of pleasantries, I sign for the car and we’re on our way while Nick and Marcus deal with the tow truck driver. This is the Director of Service and the GM of Sales now standing on the side of the road, in the rain, well past 10pm on a holiday weekend taking care of the customer. This is an example of why they are still my dealership even though I’ve moved an hour away, why I drive past countless other Ford dealerships on my way to North Canton, and this is an example of why I will continue to do so.

I took my car in for a repair last week. From start to finish the staff was friendly, professonial, and knowledgeable. They fixed my car quickly and efficently and had me back on the road in one day. Will definitely go there for my next service!!

My associate was very attentive and was very timely. He even had my truck washed without being asked.

Highly recommended! These guys went above and beyond to make a recent purchase a great experience.

Worse service ever. First autonation sold me a bad car, then billed me for all repairs even though I had just bought it. Warranty is trash. They held the vehicle til the tags expired in their shop and refused giving me a new one. They have had the car in the shop longer than I had it when I bought it. Autonation is trash. Do NOT SHOP WITH THEM EVER.

Great service. Building is nice to the eye. Nobody hassles you.

Don’t buy a used car from them. They charge extra fees with no explanation and don’t respond to my emails after I’ve bought the car. Terrible service. They just want your money.

Went in for an oil change took a little longer than expected but in the end was EXTREMELY happy with the communication and sincerity of the staff. Will be back for sure.

My daughters Ford Focus has been in your lot waiting to be repaired for almost 2 months for a part under warranty and your company refuses to do anything to help her out in this situation. And gives her no timeline for the repair. Only excuses as to why it is not their fault.

It took 8 days to replace a battery, alternator and belt. Service advisor didn’t answer, or return calls in a timely manner…some the next day, or not at all. Management appears to have a litany of excuses to draw from, especially blaming staff for incompetencies. I will not deal with this dealership in the future for service, nor for a new vehicle purchase. Do your own due diligence, and research what others are saying about this dealership on many websites, not just FB!

We had a great buying experience. It was definitely worth the 3 hour drive. Thank you Justin for the seamless transaction.

Good prompt service Nice staff

AutoNation Ford North Canton has been servicing my Ford since new. Always great service and staff.

I love my new car. This is the second car we have purchased from you. We only service our cars with you and the people are super friendly.

Excellent service friendly staff, Grate deals

Robert did an outstanding job finding this suv for me. He was very patient, professional, extremely kind and worked very hard to help with this vehicle.

Everyone and everything was perfect. All the assistants were helpful.

Great customer service! Friendly, quick & no hassle! Will definitely be back for recommended services on my Ford Escape👍🏻

Very friendly and have great follow up with texts and calls. Sales rep professional. Recommend

Friendly & helpful service - especially towards female customers. Professional! Sense of humor!

I have only purchased one other used car in my lifetime so I must admit I was a bit hesitant going into the process. Buying new is easy as you identify the vehicle you want and get the best deal. Used car shopping I found is far more challenging as you are evaluating subtle differences and there's aways going to be some doubt. We were looking at small/midsize SUV's in the $12K and under range for my daughter. All vehicles with 100K miles and 6-8+ years of wear and tear are going to have their warts. Ultimately after running around all over town checking out a half dozen similar vehicles we settled on the one from Auto Nation Ford. Staff was great, deal seemed fair (considering the market conditions) so now we are just keeping our fingers crossed that the car holds up. The 5-Day return policy was a nice to have as this allowed us to take the car to our local trusted mechanic for a thorough evaluation.

always a friendly atmosphere.................................................

Very Professional and great service.

Very prompt, honest, and professional service! Received my fully repaired vehicle much sooner than expected!

I was a loyal customer of the service department for several years and had them service all four cars we've purchased from them over the years, but they really dropped the ball on what should have been a routine brake recall on my son's car. Now the brakes are worse than before the recall and they want me to pay a lot of money to replace a part that should have been covered by the recall in the first place. Very disappointing.

I made a service apt. When I dropped my car off I had to stand around for 2 hrs cause nobody could help me, except John Coutler. The sales team was just sitting there. Marcus Miller even laughed because I was supposed to have my key fobs programmed for free. He said we don't do that, who would have said that? I told them my sales person Matt Hartman but he denied saying that. He also lied when I bout the car and said it could be washed and detailed whenever I wanted it done for free, then said he didn't say that either. After all of that: 1 service person went home cause he couldn't figure it out, a sales person lied to me, and another laughed about it, I watched multiple employees walk in and out several times to smoke and such etc... I talked to Scott Heid, the manager. I explained everything and he said that's unacceptable, I'm gonna get this all taken care off, we'll get the fobs, no problem, he took my info and said he would call back. HE NEVER DID!!! After I called and went in to get my care, the original issue, the front passenger lock, was not fixed, I had to pay for the key fobs, because Scott H never spoke to John C. The entire experience was horrible, I hate that I have to take the car there so I don't lose out on my warranty and only 2 people in the whole building had enough courtesy to help me. Thank God for Mandy and John in the service dept. Worst part of all, the manager of the store didn't even do his job. He knows his sales people are lying to make the sale, which is against the law. He knew what my sales person said and didn't offer anything to make it right. Absolutely worst customer service I have ever seen and I'm a nurse at Aultman, I've seen a lot!

Second purchase here. Definitely won?t be my last! Customer service is wonderful, much better than other places I?ve been to. It?s an easy and fast process to get approved for car loan and leave the same day with your vehicle, even with not so great credit! They really go above and beyond here!

AJ Harvey was our salesman we went in there knowing we wanted to leave with a vehicle and he did everything he could to make it happen! We also had our three kids with us and they accommodated us! With that being said our experience was great we couldn?t be happier with how accommodating they were and explained our options! We got out of our lease early and got into a SUV that fits our family now! Thank you AutoNation Ford for all your effort into getting us our new vehicle!

Got a great used Explorer with 3,000 miles and very fair trade in. Extremely satisfied!!

Very Happy with my service that I received would recommend to friends and family

The service representative, Dustin Sorge, was generous with his time and gracious in explaining my service options.

I was walking around the parking lot just browsing the trucks. An sales associate named A.J. approached me. He gave me information on a truck I was interested in and did everything in his power to make sure a deal could be reached. He was so helpful. I couldn't be happier. I'll definitely be back there for my next vehicle.

Good except they forgot to put a sticker in my window telling me when my next oil change is due and with my memory it?s much to easy to forget. That always meant a lot to me!!!

All went smoothly. Service rep's were very helpful and professional.

I was having an engine problem with my 2018 Ford Fusion. Emmanuel a Schwartz was my service rep and very kindly kept me informed. I also appreciated being greeted when I entered, instead of having to make my presence known. Very professional, AutoNation!

Couldn't be happier!! Very pleased on how I was treated. I never once felt pressured into doing anything I didn't want to do. My sales representative was very knowledgeable and personal. I felt more like a friend then a customer. They made sure I was happy and content before everything was said and done. I definitely look forward to doing business with them again in the future.

I was set to buy another car from a different dealership, but stopped in to check them out & ended up buying a new explorer that day ! Josh in sales was wonderful & Brian in management was amazing as well. I couldn’t have been happier! Their customer service was top notch & made the experience overall great

This was the first car I ever purchased by myself. (77 yrs. old). It was a great experience. I would recommend AutoNation for anyone looking for polite, helpful, knowledgeable, friendly salespeople to help purchase their vehicles.

Great experience! Aj was super helpful, straight to the point and great to work with!!

Arrived 10 minutes early was advised shouldn?t be much of a wait. I was only getting an oil change 45 minutes go by waited another 15 minutes still no word. Tracked someone down to check for me how much longer it was going to be and they came back to say they have not even started yet!! Another hour goes by and finally service is complete. Was advised that they had taken another car out of turn. But this was not said until leaving and was advised I would have an extra oil change added to my service plan. I have had several issues with the service department and there?s always an excuse. They forgot to tighten the oil cap and oil went all over the engine and was to get a free care detail for my troubles but then Covid happened and was advised no detail. I enjoy my SUV but not the service plan or service received over the years.

I had a paint problem on my hood the hood was replaced the process was hassle free and done promptly

I chose Auto Nation because of their service. A few months ago, the collision center repaired my vehicle and did a great job. In a time where generally customer service has been horrendous, this was a breath a fresh air. I had 4 new tires put on my car. I was very thankful that the service team was able to find a ?special? on tires and give me a deal, that I otherwise did not know existed! Customer service was terrific! Thank you!

Mat was your best employee in the see service department friendly very well on knowledge very patient took care of his customers didn't overcharge for labor like your mechanics in the back or try to anyways I'm very disappointed in that part Marcus Miller is outstanding employee manager Kevin was very good in the service department but he's no longer with you either and the gentleman that sold my car Mr Serno but your mechanic banner needs a lot of work he might be a good mechanic but tries to rip off customers from labor very well knowledgeable but very very slow overall very cleanful facility and the girls that answer the phones in the service department need to be retrained in customer service very rude and put you on hold for a very long time.

My appt for an oil change and a look at a popping noise behind front passenger tire went fine. The only thing I was disappointed in was that I would?ve loved a car wash before picking car up. I had requested one and thought that after repairs and oil change that would?ve been a nice touch.

Great experience. Handled promptly and professionally. Great interaction with Aaron.

I have leased many cars from Ford auto nation . Everyone is wonderful. And the experience is awesome!

Very relaxed and pleasant experience. Our sales lady Ashley Lamp was extremely helpful making sure we got the vehicle that we wanted and making sure we got the deal and payment that fit our budget! Every person we met was pleasant and the show room was sanitized and my wife and I felt very safe! Thank you Ashley and all Auto Nation North Canton oh and we have already used the free car wash!

I am very pleased with the group that help me getting into a vehicle! No problem at all . I

Great team here at auto nation of north canton. Matt Sutherland is superb sales associate

The selection, AJ was awesome and pricing. We had a wonderful experience.

Yes I’ve worked with Jeff Swihart for years and he’s been wonderful!

Dave K is the best around. We have bought all of our vehicles from him the last 6 years. Josh is the best mechanic too! We tell everyone that is looking to buy to call Dave.

Mr. Bryant took good care of us and went above and beyond to made sure we got what we were looking for. We would recommend anyone looking for a vehicle to go see Mr. Bryant

Buying experience at Auto Nation was very comfortable and low stress. No pressure. Ashley was very easy to communicate with. I would recommend them to anyone looking to buy a new vehicle. Thanks again Auto Nation!!

I purchased an extended warranty on a 2 year old Ford Fusion at the time I purchased my vehicle. I had work done due to oil leakage on the top part of the motor on the passenger side and the oil pan. Repairs were made. In addition, the auto tech noticed a leak on my water pump and this was also replaced. The warranty covered all repairs.

The salesman was great, very polite and responsive. The issue started when I sat in the finance office with Jake Repp a totally dishonest and rude person. Everything he said was a lie. He tried to use scare tactics to force a warranty. He made me feel that I was burdening him by buying a car a couple hours before closing. Upon reviewing purchase contract there were undisclosed charges. Total fraud! Stay away!

Great team at AutoNation! Ashley was awesome at helping us find the vehicle we were looking for, for our family needs! They were exceptional at getting us into an affordable loan for the vehicle as well!! we just want to Thank the team for an all around great job!

Just purchased my 6th vehicle from autonation north canton, and it is always a great experience

The salesman was great, very polite and responsive. The issue started when I sat in the finance office with Jake Repp a totally dishonest and rude person. Everything he said was a lie. He tried to use scare tactics to force a warranty. He made me feel that I was burdening him by buying a car a couple hours before closing. Upon reviewing purchase contract there were undisclosed charges. Total fraud! Stay away!

All went well, even when the 1st car I wanted got sold elsewhere.

The process was so quick and easy! I got exactly what I wanted. AutoNation has earned my business forever.

They perform the service on my vehicle on time and with excellent service. The staff was very professional.

Over the past 9 months and 4 visits to the Auto Nation dealer North Canton Ohio where I purchased my 2018 Ford 150 King Ranch Truck. On every occasion I had requested the repair or replacement of the driver side running board through the dealer service department. Not until I called Ford Customer Service direct and requested help and they issued me case number did I get and response from the dealer. They notified me a few days later that the part was in and to bring it in on March 3, 2021 at 8:00 a.m. and it would take about 1 hour to complete the repair and they would call me when it was completed. They never called and so I went back in almost 1hours 40 minutes later the truck was finished sitting in the service department. I stood around looking for my service writer Dustin Sorge and he finally materialized after about 10 minutes and was working with another customer. I said is my vehicle ready, he responded yes the key's are in it you can take it, he never looked at me and never offered any paper work showing the work was completed . The purchase price on these vehicle was around $80,000.00 . I was told how wonderful and efficient the service department was. That is a joke, this is the most disorganized and inefficient service department I have ever been in , I am 81 years old and have been in more service departments than I want to remember. I am planning on buying a Ford electric truck when the the bugs are worked out and they become available, but, I assure you it won't be from Auto Nation.

My experience was very good. The salesman was personable and knowledgeable.

always go to Anthony Seran he is the best at what he dose and alway makes sure his customers are happy he will get you what you want and make it right even if the bosses don’t agree he will fight for you and get you what you want #1 in sales in my eyes thanks again Antony seran from Josh A

AJ and Brian were great. Third car ive gotten from AutoNation. Thanks to all for great service. 🙂

The salesman Robert "Doc Rob" Wentz can really get things done, please go see him if you're in the market for a vehicle.

Extremely disappointed with the level of service. There is a recall on my car, called to schedule with the parts number. They told me they needed the car overnight, had to take off from work. They called the next day @ noon to say the part is not available. They knew this when I scheduled, they sent multiple email reminders about the appointment, said nothing when I dropped the car off. Totally unacceptable

I have bought two cars here and co-signed for my daughter a year ago. I’m getting ready to bring my other daughter in this month to purchase a car. I’ve come in twice now for oil changes. Every single time I’ve been in this dealership it has been a pleasant experience! Everyone is friendly and very helpful! I truly feel like the staff and management are trustworthy, which is priceless when shopping for a vehicle.

Typically the oil changes are pretty quick and customer service is good, however yesterday it took approximately 2 hours and I had to go up to the front desk to follow up on everything. Masks were also not worn by everyone in the facility which was disappointing since as a customer safety should be a priority.

Service is far above the best around!

Ashley from Auto Nation was extremely helpful and very down to earth. Communication with staff and the overall buying process was easy and efficient. Love my Jeep!

excellent service. Top notch, everyone and I mean everyone was helpful and pleasant.

Everything thing was smooth. Salesperson was great. It was a wonderful experience working with Robert and Scott.

I had taken my car in for a standard oil change along with some additional review of the car. I worked with William (Bill) Talbott and by far he is one of the most friendliest, outgoing individuals I have dealt with in a long time. He is very willing to go the extra step.

After 27,000 miles the tires on my 2017 Ford Edge started giving me some vibrations (not good ones). I took it to AutoNation and they balanced all 4 tires for a very reasonable fee. The car rides so much smoother now. Big difference! Love these guys.

I wrote a review about a Subaru Baja when I was mad and have a bad day. Edmunds refuses to do the right thing and remove it at my request. AutoNation did have some issues yet if I wasn't going through my own personal struggles as a Disabled Veteran and had reached out to GM Scott all of this could have been avoided as when I purchased the car they went out of their way to help. My mother's van was dead and not worth much however, they accept it as a trade and gave me much more then it was worth. AutoNation did reach out to me and they COVERED the FULL cost of the repairs as well as during the entire time they had the Baja my mother did have a 2021 Escape to drive. They have also agreed when it gets nicer that they will come pick up the Baja and give it a detail clean. I should have never placed a review when I was angry and I was wrong and Edmunds is wrong for not allowing me to fix MY MISTAKE. I hope AutoNation will accept my apology and other will know if you have a problem PICK UP THE PHONE be an adult. Things happen and if you don't talk and tell someone they can NOT fit it. I would and am glad I purchased a car from AutoNation and used their service department. I feel confident they will keep my mother's car safe and my mother safe. Thank You AutoNation -- A Grateful Veteran

Purchased vehicle for my 80 year old mother had for 4 months. Took and they refused to speak to me even though car is in MY name. Tell me the LAW says you can only talk to who brings in the vehicle and NOT THE OWNER. REALLY They had car foe almost 12 weeks. Car sat OUTSIDE in the middle of winter. When my 80 year old mother went to pick it up it hadn't snowed the day before when they said the just finished it had a good 5 inches of snow on top and in the bed. This is how you treat my mother and me a Disabled Veteran. The car would have NEVER sat outside ONE DAY as I own a home with a garage. 12 weeks of a car I paid $10,000 and you let sit outside for HOW LONG and refused to speak to me the OWNER. Plus when she came to pick it up you tell her the paperwork is NOT finished. I paid for an extended warranty. The warranty should have covered ALL the cost and if it didn't I won't pay a dime because you never got my permission the owner. I can't tell you if the job is done right, timeframe joke because you'd call and say we're waiting on this or that on our VM, and as for quote again you won't speak with me. I can only say the price was "fair" as right now the warranty covered it and if it didn't well you might have a problem.

I love my Ford Escape and the whole process was efficient and didn’t waist a lot of time, which was good because I have a hectic schedule. I recommend AutoNation and salesperson Ashley.

Ashley was great to work with and the process was very efficient and for my hectic schedule. I love the vehicle as well. I would highly recommend autonation and salesperson Ashley Lamp.

I was made to feel welcome and all my needs were considered. Very knowledgeable staff, wonderful inventory to choose from, and the showroom and offices were modern and comfortable. Thank you!

Not the service department anymore...something changed.....went for oil change. Tire rotation ..car wash.....was there over 3 hrs....could have done entire job with hand tools in less time...hope this wakes someone up....

Very pleased service was very excellent your team was very polite worked real.fast with paper work facility was very clean and customer service was excellent

No matter what issues I’ve had,this service department has always made it right for me! They have some of the best technicians I’ve ever ever seen! They have done some major jobs for me on my Truck,and you can’t even tell it was ever touched. No marks on any of the interior or anywhere! Top notch technicians,and super nice staff and service department all the way around! I feel that that AutoNation Ford is the only place I will ever take my truck to have any work done ever,as far as I’m concerned! I wanna say this: there is one master mechanic there in particular n I believe his name his Josh. I don’t know his last name unfortunately,but because of him he fixed a major issue with my truck that no one else was able to figure out!!! He completely re-wired my entire dash in the truck! It was a problem that had happened directly from the factory on the assembly line and he figured out what was going on! I’m so grateful to him for that,I can’t say enough good things about him!!! He is the go to guy for a problem that most people can’t figure out! He is awesome!!!! I always look for him when I go there just to say hello,but I haven’t seen him for a while. Very nice person as well,and he listens to what you are telling him is wrong. Just wanted people to know how good these guys are at what they do! I want them to be recognized for that! Thank you all very much for all you have done for me,it’s appreciated more than you all realize!! Thanks again....

Anthony Harvey and Brandon Hager did a great job. Kept us informed, very professional and friendly.

Matt and Marcus were great to work with. We got the truck we wanted and a great price too.

Dustin in service did an excellent job of keeping me in the loop and took care of things in a timely manner.

Visit was a safety recall. Seems like Ford is concerned about safety, but not quality control i.e. hood corrosion. Still waiting on Ford Corporate to answer my letter/request. Depending on that ....... may or may not ever buy a Ford again.

We worked with Jason. He was great to work with, very knowledgeable. Prompt and easy communication, answered all my question and concerns. He went above and beyond checking the vehicle’s condition for me before we drove there. Great experience!

I was pleased but reserved about knowing that the "Check Engine" light did not indicate a problem after all, but on 12/27, I was returning home only to have the light turn on again!!!??? I will not visit Service until after the new year, as agreed, for a new check up!

Our new 2020 Ford Edge is my husband & I’s 5th lease with Jeff Swihart. So easy to talk to, knowledgeable, and works hard to get us the most vehicle for our money. I will not work with anyone else and I have recommended him to friends who are also very pleased. Thanks for all you do Jeff!

When you go to AutoNation Ford, if you want a no hassle, no pressure, GREAT human being, then you need to ask for Marcus! He is and from now on, be my family’s ONLY salesperson!

Received excellent service Was completely satisfied

They said it would take under an hour. After standing outside in the snow for two hours I have more lights on the dashboard than when I dropped my truck off. And all the one stars should be zeros but they don't let you pick that.

The visit to AutoNation Ford North Canton was my first service visit/experience, since I purchased my truck on June 6, 2020. My service experience was just as exceptional as my buying experience. I came in for my first oil change since my purchase and for some reason my 8:00AM appointment wasn?t in the system. However, I was still able to receive my oil change and tire rotation with no problem and in a timely manner, even though there were other 8AM appointments. To make my experience even better, I walked out of there not paying a penny for the service, which was definitely unexpected. Once again, exceptional experience!!!

Steve was great and very professional. Happy with my experience.

Courteous and job well done

I scheduled warranty service on my explorer after having the engine light come on, I was actually scheduled for a service appointment for a recall and the engine light stayed on when I was I was driving in to Auto Nation. Diagnostic was done and a part ordered right away and I was able to leave my explorer after hours and pickup after hours just about a week after the initial appointment and my problems are solved. I couldn't ask for a better service experience then what I had at Auto Nation.

The salesperson was great, finance mgr was great, whole experience was awesome would highly recommend this car dealership!!!!

The Collision Center staff was very helpful and professional working with me and the insurance company of the driver who hit my car. I was kept updated of the repair progress and the repairs were done in a timely manner.

I received text every day about the repairs. Repairs were completed quickly. Truck looks great.

Our experience with Auto Nation was very good. Very knowledgeable on the car we purchased, friendly atmosphere. Our sales rep Matt gave us detailed instruction on the car. Very customer oriented!

Great experience and overall good atmosphere. Very satisfied with purchase.

Me Drake did an AWSOME job good waiting room very polite people

I was very pleased with my service technician from the time I check in till I got my back. He was very kind and helpful. My Edge was repaired without any delay. The other gentleman who washed my car and brought it to me to take home was more than helpful.

Dave was amazing in the this process. I would recommend him to anyone. He made this so easy for me in getting my new explorer!

I absolutely recommend this location. They are so friendly and accommodating. Purcahsed my car here over a year ago and come here for routine maintenance. This has been the best experience I have ever had with a car dealer. Definitely will purchase from them again!

It?s a lease so it?s easiest to bring it here. I?ve bought all my vehicles from this dealership

I needed a minor repair; but I was treated with the utmost respect and consideration. I waited in a comfortable area until the work was completed and then sent on my way with a smile!

Took my 2020 F-350 in for first oil change and tire rotation. Marked my front tires to verify if they actually rotated the wheels/tires like the billing receipt said they did. Sure enough. No rotate. Same thing happened here last year to me on previous truck. I have bought 4 trucks from here over the years. Never again for anything, including service. What a way to treat people!

oil change no sticker for a reminder for next change

they sold me a used 2017 ford with unsafe tires and won't make it right. get everything in writing and take pictures I have bought several vehicles from them over the years this is the last time I do business with them.

Always excellent service. The guys are very courteous and knowledgeable about the vehicles. Brian has been assisting us with getting are car repaired and he's been wonderful in all aspects.Brian has taken the time by calling us to inform us the status of the car.

Large selection of inventory & sales staff is friendly, knowledgeable, helpful.

Excellent Service experience regarding our 2020 Explorer. We had trouble with transmission fluid leaking on our way back home to North Carolina. Turns out it has a recall for the trans oil cooler. Brian set us up with service but the parts had to be ordered. Brian helped arrange a rental so we could get to work and pick it up after repairs were completed. I couldn't ask for a better solution to a bad situation. Thanks Ford and AutoNation Ford North Canton Service Team. Brian is the guy to see if you need service with trust, compassion and delivering what he says.

Wow so your really firing people during a pandemic. That’s really terrible ☹️

Bought the can on the stipulations that they would patch up the paint and clear coat it to protect from rust. After buying the car and having that they'd fix the paint the just went over the spots with a paint pen thats not even the same color as my car. Messaged them about this and never heard anything back, looking into seeing how much this is to get fixed currently.

All went well with the recall of my Ford Transit Connect.

The service and customer service employees that assisted me were very professional.

Dropped truck off on my way to work and it was ready early afternoon. Everything went smooth as normal.

What a great experience. Friendly, willing to help you get exactly what you want at an incredible price!

Had my Explorer in for 45,000 mile check up and tire rotation all went well, no problems, was reasonably fast. Cool Mustang in the lobby too.

Very happy with the service I received! Everyone was friendly and took the time to explain anything I had a question about. They not only repaired my truck, but as an added bonus they washed it even taking the time to clean my floor mats. I highly recommend their service.

Very nice experience from start to finish - Micheal and Ashley did an amazing job and were very attentive and patient with us - 5 stars - thank you guys so much

Service on our vehicle was handled promptly and professionally. All done under warranty.

My car would not start and was towed in the afternoon. I received a call from Brian the next morning. By the afternoon I received a call that it needed a new battery and had been replaced.

My entire experience was great. I had a very good sales person named Aaron who was courteous and professional . I never felt pressured and all my questions were answered with honesty.

Great Service and very easy to get your vehicle serviced.

All I have to say is what a racket. A bunch of dishonest, untrustworthy people. This was our first purchase (a year ago) and our last from this dealership. Unfortunately we bought all the extended warranties so we will continue our service there. Can’t wait for the day that is up and will no longer have to deal with their dishonesty. It’s been a headache since day one.

Friendly, keeps you updated on your car’s progress, repairs done in a very timely manner

Everything Brian does working on my car is top notch!

Quick and friendly service

The salesman we had was amazing! Very knowledgeable about the vehicles I was looking at and so accommodating to what I needed. I would recommend everyone goes to Autonation Ford for the next car!

pleased with experience, facility kept very clean. ordered parts, service person very helpful.

I have had the pleasure of not getting 2, but 3 vehicles from Samm Taki at Autonation. Sam has been great from beginning to end. I won't be going anywhere else ever again! Thanks to Samm and his team for a great job. I love my new Fusion!

Very easy purchasing process. Great price for vehicles. I drove here 2 hours twice to purchase an SUV.

From the moment I walked in, it was a joke. Honestly if they didn?t waste 2 hours of my time I probably wouldn?t have even gave them my money. I walked in to a few guys talking about she thin, oh yeah she?s thin. So I?m assuming they were say I was fat. Then they go into jokes about bring me back a milk shake. The other guy proceeds to say I have your milk shake it?s on my night stand.(Gross) They passed me back and forth to different people and all for me to sit in the chairs and wait wait wait. I get into the financial guy Brads office for him to shove papers at me that he proceeded to tell me they already took the liberty of adding a warranty onto my car without even asking. He proceeds to shove it in my face and tell me to sign it. I definitely got angry and said I don?t want a warranty. He the. Takes the paper and scribbles his name and throws it across the room and tells me he doesn?t give a xxxx if I sign the paper and that he doesn?t care if my car brakes down. He was a complete jerk. He then leaves the room to go get someone else to to my paperwork. He was mad because I said that it was inappropriate for him to talk to me like that. I waited 15 minutes for someone to come back in with me. I finally got up and went out to where all the guys were standing. I told them it was a complete joke. The general manager then came up to me so o didn?t leave and said come on Brandon will complete your paperwork and have you on your way. Like I said if I didn?t already waste 2 hours I should have really walked away then to give them a penny of my money. I will never recommend. I?m also a hairdresser that works right around the corner, you better bet I have already told my experience with 15 of the other employees and a few clients already. I?m sure it won?t be long before the story is told over and over again. Definitely do not recommend.

Since they caused $6,000 in Electrical Problems with my 2016 Mustang Convertible. The Answer is NO! I had to get Ford and another dealer involved to fix the issue..

Had them detail my car....wow. shiny and brand new looking. They even put that brand new car smell in there. thanks

Brian always takes care of my problems. Very friendly, Thank you.

Always get great service.

excellent experience in and out no hassles. Would definitely recommend for anybody looking to buy a new or used car to check here. Ask for matt Hartmann.

I had a problem with my CD player, brought it in to Autonation, and, thankfully, it was still covered under my warranty. They needed to order the part, I brought my car back in for them to install the new part, and they took care of things very efficiently. In less than an hour, they had the new CD player installed,and were as happy as I was that my warranty was still effective. Matt is always very helpful and kind, whenever I have had to have any work done on my Ford Escape! I plan to return to AutoNation, to purchase my next car, as they have earned my business and my trust.

Had my roof antenna dislodged in a car wash. Fixed it fast Ted and Derrick worked with me. Very happy with work and quality. Highly recommend! You won’t be sorry

Got to catch up with my sales personEverything was OK

My reason for a 1 star. Early in the day on Tuesday, June 2nd we requested to look at a used Ford Flex. We described it and said it shows it's at a different Autonation lot, but they said "no that actual vehicle is here on our lot in North Canton, come by after work to look at it". We arrive, they say "Oh yeah, the vehicle you wanted to look at is at another lot but we have a similar Flex here". Of course the Flex they have to show is thousands of dollars more (just because of better mileage) but doesn't have the navigation we wanted, remote start, AWD, nor other features the one we were scheduled to look at had. My husband and I being gracious, still took it for a drive, we come back and ask if we can test drive for 24 hours (I did this 2 years ago with them for my Ford Escape and it sold me on the vehicle), but they said "How about you buy it? That way you have 5 days to test drive it, it'll just take a few moment for paperwork". Ok. So I have excellent credit mind you and they give me a 9% rate for the loan, whatever, just want to get this going, I'll refinance later. We are told several times it won't be that much longer. Literally 2 hours + waiting on paperwork, we sign, FINALLY get to leave after 9pm. While leaving, we notice a tire air valve cover is missing, whatever we'll just buy one on the way home. The next day we have to go back because SOMEHOW they missed me signing some of the paperwork. And then the following day we have to go back because they forgot to give us the 2nd key (3 nights in a row they took from us). A week of having the vehicle and the blinker starts blinking like crazy, we figure it's a bulb, but would rather the dealership pay for it considering we just bought it. So we call and they squeeze us in on Saturday 6/13. My husband gets there and is told it wouldn't take long, 2 hours later they can't figure it out (electrical problem), he's there with his 4 and 10 year old girls so they know we have a family and would like to go on with our weekend, they weren't even going to give us a loaner. Finally a loaner gets back from some one else and they provide us with a Fusion car. Side note we bought the Flex because we are a blended family of 7 kids and 2 adults and NEED the 3rd row seating. Since they couldn't figure out what was wrong on Saturday, they said let us keep it through Monday and get it fixed along with doing the recall that this vehicle has on it. We received no call on Monday as to if our vehicle was done. We called and left several messages on Tuesday, and no return call if our vehicle was done. On Wednesday we are told that the part didn't come in (due to Covid-19) and it should be here tomorrow (Thursday the 18th - today). So my husband just picked up his Flex FINALLY and guess what... The blinker STILL is fast blinking and not fixed. Also, they didn't do the recall because there's no known fix for it yet.... Absolutely horrible service. And I have no idea how they're going to be able to make this right. Now it's 6/22 and they still have our Flex and will not call us back to inform what the plan of action is and when we might possibly get our vehicle back. When we call we are transferred to voicemail, we leave messages, and no return calls.

Excellent sales people and easy buying process. Thank you Matt Hartman for finding your sister her first car!!

Always dependable, courteous, immaculate, and fair.

I purchased a 2014 Chevrolet Cruze on April 25, 2020, from AutoNation Ford North Canton for cash. After thoroughly test driving the car and finalizing the sale, I drove it off the lot and back home 2 hours away. I stopped for my mail and turned the car off. A few minutes later, I turned the car back on and it acted like it didn't want to turn over. I turned it immediately off and then back on and it started. When I arrived home a few minutes later, I turned the engine off and on a few times with this same thing happening almost every other time I tried starting the car. The next morning, I texted the salesperson Aaron, to tell him what was happening. He said I would need to return to their service department two hours away to have the car looked at. I explained that I did not feel safe driving the car two hours on the interstate. He said I could take it to a local Chevy dealer but would have to pay a $200 deductible even though I literally drove it off their lot the day before and there is a 90 day/4,000 mile warranty. I sent the General Manager of this AutoNation an e-mail explaining the circumstances and he replied back that unfortunately, I didn't purchase any of the additional warranties they offered to sell me, and sometimes used cars are unpredictable and maybe the car just needed a fuel treatment. What? I just bought it the day prior. Shouldn't all of this been checked before someone bought the car? I took the car to a local Chevy dealer, paid the $125 diagnostic fee, which I shouldn't have had to pay since I just purchased the car, and they told me the timing chain was off, had recently been messed with and not fixed correctly, and someone tried painting over the markings. After many e-mails back and forth between myself, the General Manager at AutoNation Ford North Canton, and the Service Manager at my local Chevy dealer, Scott Heid at AutoNation, decided to pay for the timing to be repaired on the car they just sold me. A few days later, the Engine Overheat AC Shutting Off light on the dash came on and I had to call Roadside assistance to check it. Luckily, they said it was just a short and the car was okay to drive. Yesterday, when I turned the key in the ignition, the car, again, acted like it didn't want to start. I turned it off and back on, and the car started fine. I turned the engine off, and the car vibrated and acted like it didn't want to shut off. This morning when I started the car the check engine light came on. At this point, I don't even know what to think. I am taking the car to a garage and having it looked over so they can tell me everything that is wrong with it. I'm sure I will have to pay for whatever is wrong, even though the car is still within the 90 days/4,000 mile warranty. I am completely fed up with AutoNation Ford North Canton dealership, feel like they don't stand behind their used car warranty unless you purchase the additional warranties they try and sell you, avoid your phone calls and e-mails, are shady and dishonest, and sell used cars that should not be sold and are not road worthy.

We have loved the process through Canton Ohio AutoNation. From the moment our new car search began and now two years later. We bought the extended service plan and haven't had to pay again for oil changes and many other services. Everyone is always friendly and knows what they are talking about. We have recommended them to many people.

Great Service Tech yesterday-Steve was his first name

I felt safe while waiting for my service! Everyone that I came in contact with had a mask on...thanks!

Was satisfied with the experience of purchasing my new vehicle. Salesman did a wonderful job.

The service department is exceptional. Brian did a wonderful job handling my last service appointment.

Every thing went okay I will know after a few miles if every thing is ok

Great people, overall amazing experience Sam was an amazing salesman and gave us exactly what we wanted. Jake made sure things we clear and made sure we got the best bang for our buck! Will definitely be coming back for a future vehicle!

Always professional and knowledgeable

Great customer service! HIGHLY RECOMMEND! Robert Bryant is awesome, friendly and kind. Scott Etheridge went above and beyond today to help us today. Kept their word on a no hassle 5 day return (which I used). No high pressure sales here. Did everything they could to get me in a vehicle perfect for me. Have gone here for our last 2 vehicles and will go back in the future. HIGHLY RECOMMEND!

Excellent customer service. Incredibly helpful and willing to accommodate my needs.

Provided daily updates regarding progress on our repairs. All representatives from this facility were respectful and professional. Choose Auto Nation for your next auto/truck repairs - you won?t be disappointed!

My husband hates going to car lots but this experience was great and he was very happy with Nick and Marcus. They were awesome and very accommodating. We will be buying from Nick.

I went through the process of purchasing a used vehicle from Auto Nation Ford. I sent a request for more information about the vehicle and within 15 minutes I heard back from their internet sales manager. I was given plenty of information about it and he even had a sales rep send me a walk-around video of the SUV. I felt the price of the SUV was fair, so we just worked out a price we could both agree on with my trade-in. There were also many options to choose from for an extended warranty and I was able to purchase a warranty that worked for me. My experience was positive and I am satisfied with what I got for my money.

Best sales and finance people we?ve dealt with when buying a car

Dave Kolega is the best. The whole experience was awesome.

I love my Car thank you! They took very good care of me and as friendly as can be. My car had a couple recalls on it the day I bought my car out right they has me bring it back to get it fixed and mad sure I has a rental to have till it is fixed. AND THE AWESOME PART IS I DIDNT OAY A DIME FOR THE RENTAL AND MY INSURANCE DIDNT EITHER!! Thank You Guys so much for helping me . I will refue you to anyone and everyone! 💗🤸‍♀️💗🤸‍♀️🚘

Very quick service for a recall and they even washed my car! One thing I should mention is that twice while waiting in the service office I heard someone drop the F bomb. While it doesn't offend me, it might others, and it certainly is not professional.

The GM Scott Heid was phenomenal to work with along with his staff of salesman. The signing of papers with finance was painless and went very quickly and professional. Highly recommend this dealership to anyone interested in buying a new or used car.

Service was fast and service tech was very efficient and polite

outstanding customer service:} They unlike other ford dealers in the county they answer there phones.

I bought my 2014 Ford Focus at this dealership and have had it serviced here since new. Everything about this dealership is first rate. The facility was recently updated and it is very efficient from a customer standpoint. Service personnel go out of their way to be helpful and friendly. Warranty repairs have been handled professionally as well. I highly recommend this dealership.

Salesman Jeff was upfront and knowledgeable. No hiccups. Recommend highly Jac in finance. Smooth transaction

beautiful showroom, friendly salespeople n great sevice

Service area was great at AutoNation North Canton - Steve Nuss Jr easy to work with to correct problem. Provided detailed information regarding issue and necessary changes/corrections. However, main FORD Customer Service has been difficult to deal with as I requested that my PowerTrain coverage be extended due to the extreme amount of work required on the engine to fix the recall. I am in the process of resolving this but have had to communicate multiple times with them to come to an agreeable resolution. Continue to push with them if you have issues.

Matt Hartman treated us like family. He understood exactly what I was looking for. AutoNation is a great, no hassle place to look for good quality vehicles. Matt really made our day! Thank you!

Wouldn?t buy from another dealer!!! Staff and service second to none.

Auto Nation Ford makes it pretty easy to set up appointments. We call ahead a few days of when we want to bring our cars in and we can usually get an appointment on a day and date that works best for us. Since the remodeling, the Service Department is more efficient getting work in and out of the shop on a timely basis. On our last visit, our service advisor Bill, was very professional upon meeting us for our appointment. He called me the next day and discussed some concerns with our car and we were able to pick it up the same day as repairs were made quickly. I used to work in Ford Parts and Service and I was very pleased with the service we received on our last visit to Auto Nation Ford, North Canton.

Service and sales people!! When I was in Friday the Feb. 1st I had Alan in service, he was very efficient , kind and knew what he was doing. Thank you

Good service. Friendly folks. Good environment while waiting on service.

very helpful and considerate , Excellent service department. Highly recommend AutoNation Ford in N Canton

Everything about my experience was great with this dealership?s service department! I brought my Jeep to them to have repairs inspected that had been performed by a local jeep dealership because I was having problems. After I took my jeep back to the dealership that botched my brake installation so they could warranty replace the brakes, I was told that my throttlebody was also going bad. Because I had such a terrible experience with my jeep dealership I asked AutoNation Ford if they could replace my throttlebody for me. After everything was done and I even purchased wiper blades from AutoNation I still paid $120 less than I would?ve if I had taken my jeep back to the Jeep dealership that messed it up in the first place. Because of the service I received from AutoNation Ford I?ll be bringing my jeep back for services anytime they need done, and I will definitely consider them first for my next vehicle purchase.

Great Dealership! Sales Dept was great, easy to work with. But the real reason I will go back for next car is the Service Dept! Every time I have gone the scheduling is easy and convenient. They are welcoming and friendly. Honestly, I?ve never needed repair, I have only needed oil changes! Twice, I have had a nail in my tire, and both times they have fixed it, walked me to my car, and said ?no charge?! That?s why I buy Ford at Auto Nation!

quick, efficient service. friendly atmosphere

If you need your car or truck serviced, see Brian Cironi. He is very professional and extremely helpful. Best service I’ve had in a long time. I’ll be back!!!

My service rep, Brian Cironi did a great job. Check in was quick and the wait time was as expected. They washed my Escape and I was on my way . A good experience.

I scheduled my semi-annual service check up, tire rotation and oil change for my 2017 Mustang Shelby. The online scheduling process was extremely easy, with an email and text confirmation. When arriving at the dealership, they were ready for me and the entire process was efficient, quick and easy.

I scheduled my semi-annual service check up, tire rotation and oil change for my 2017 Mustang Shelby. The online scheduling process was extremely easy, with an email and text confirmation. When arriving at the dealership, they were ready for me and the entire process was efficient, quick and easy.

The sales and finance reps. listened and hone in on what I wanted and I wasn't made to unnecessarily wait.

Very good will return nice place nice. People I am always treated well

Steve was great, easy to work with and provided some great savings. Many thanks.

WHERE DO I BEGIN? 1.) MATT H. was super amazing! He is a perfect agent for y’all company! Your truly blessed to have this young man apart of your sales team!!!!! 2.) This dealership went above and beyond! We came in with a buy here pay here car that was junk (wouldn’t close on the drivers side door 😂) they took it in as my trade in and had me out the door with a newer car! 3.) y’all just earned a customer for life!!!! I will not go anywhere else and if your looking for a place to be treated like a human being not a sale your coming to the right place! 4.) I am in love with my car! I hate the fact that after I get home from work that’s it for driving it. I love driving my car and I am so proud of it! You have no idea how much you have made a difference in our lives by a simple car! I never realized how much stress I had while driving the car I had previously. Then to go from an unsafe car to an suv that fits our family perfectly! THANK YOU!

They always go above and beyond.

The all service workers were thorough and helpful.

Not all repairs were done. The seat belt still does not retract. Also engine exhaust is louder now when car is first started. Never did that before. Also engine hesitates intermittently.

Mark was fantastic to deal with

I worked with Josh Stamp great service!

excellent service - have an excellent repair history

We were so pleased with our salesman, Mark Baysinger, that we bought not one but two vehicles from him in a little over four months.

I had my 2016 Ford Explorer towed to this dealer because it would not start. The service department diagnosed the starter as the issue. Unfortunately I was 1500 miles over the warranty. I had purchased the extended warranty which did assist in some of the cost. Unfortunately it is now 5 days later and my car won?t start. Very frustrating and a big inconvenience. The actual facility is very nice and there appeared to be a lot of people working. Despite many people at the front desk no one greeted me when I approached the desk. In fact, one gentlemen actually picked up the phone to make a call rather than assist the customer standing in front of him.

Everyone was very pleasant, very clean waiting room and show room was very nice to look around while getting truck repaired. Very good experience.

My experience there was amazing. The salesman was very nice to me and got me in the vehicle I wanted . Thank you so much auto nation you are awesome !!!!! 👍

Great Service Dept. I have been dealing there almost 10 years . Everyone is friendly .

Buy my cars here. Service support excellent. Good to have a “go to” place!👍

Always a good experience at the facility and with service. More help is needed with the shuttle service as I had signed up and was dropped off at work after leaving my car before work, but did not get picked up after work. Nor did I receive a call from the driver if they were running late. A security officer on my job was kind enough to drop me off at AutoNation after he saw me standing outside the building waiting a while.

Polite not pushy and they treated my wife well when she went by herself to look at vehicles

I took my 2012 F250 in to have the fuel filters changed. The only issue was that the service writer took a long time to log me into the computer. Also I checked on the price of an exhaust gasket for my truck and was shocked at the price. The dealer price was $12.07. I bought the same gasket at a parts store for $6.95. Possible the cost of the new building they built was the reason

The new service department is great. Will be returning

My salesman Robert Bryant made it a joy to buy from AutoNation will defiantly be a return customer

Great experience from the salesman who didn?t pressure you to buy, just was a good person who knew a lot about cars and cares about his customers getting into the car we really wanted. Sales manager was very friendly and approachable. Overall great experience all the way down to the financing that was quick and easy!

We have been very pleased with their level of service. Everyone is very nice & yet professional.

Absolutely I was given the red carpet service. The service department was extremely busy and I had an 11:30 appt but because of being short staffed I had a long time in the waiting area. The manager Kevin Drake came out and apologized for my wait and was so apologetic and compensated my visit which was for an oil change and tire rotation.Not only that they also cleaned the inside of my car and walked to my car which is a 2018 Ford Escape that I love in fact its my 3’d one I’ve leased. Thank u for great customer service . Marilyn Greene

I went to autonation yesterday because my rear tire was low. I ask them specifically to check it and make sure there was nothing wrong with the tire. A half hour later, they came and got me and said it was done. They put air in it. I said was there anything in the tire and he said, "no, it was just low on air". I said again, so you checked it and there was nothing, again he said no. I went home. Today I got in the car and there it was again, same tire, low. I was on my way to work. I ask my manager if I could run up to autonation to see what was wrong. I did not want to get out of work at 10pm and find a flat tire. She said yes. I went up and told them I had been there yesterday and was told it was just low. He said, if they fix it, it will be $30. I don't understand, fix what, you told me yesterday there was nothing wrong. 40 minutes later , he said my car was ready and I would be paying $35.69. So, not only did I lose wages from work, but I had to pay for something they should have seen, found and dealt with yesterday. It was a nail in the tire. Apparently they did not check it yesterday like I ask or the nail was moving around and they could not see it. But all that could have been taken care of yesterday, and I would not have any lost wages, but because they could not be bothered to actually look to see what the problem was, I am the one who lost out. Am I upset? You bet I am. Don't think I want to lease from them again.am.

Always a good experience when I take my car in for service a AutoNation Ford in Canton.

Do your job right the first time. It does not take a genius to find a nail in a tire. You are suppose to be experts. Losing wages and coming back a second time for a nail is unacceptable. The nail didn't move. Had you checked the tire the first time, and I mean checked it, as I ask you too and not just put air in it, then you would have done your job. But you didn't.

Excellent fast and friendly service from the collision center. Matt did an awesome job!!!

The service department went out of their way to provide excellent service

A pleasant truck buying experience no pressure to buy things I didn't need . I have already recommend AutoNation to a few people ,also my sale's consultant DeJour Miner for his honesty

Went in for regular service. Great job, did everything plus more that I needed. Always happy.