Recent Reviews from AutoNation Ford North Canton

Kentayvion was very helpful! The whole process of buying a new vehicle went smoothly.

Appointment was scheduled for recalls and normal maintenance. It was completed in a timely manner and we were called when completed.

Been working with this dealership since about 2000. Last 3 vehicles were purchased here. Great group to work with, never have had any issues. No plans on taking my car elsewhere. May 2022 Just had another service appointment, knowing I needed more than just an oil change & tire rotation. Added a front end alignment, air filter, gas tank care. My service tech worked magic and saved me money by adding coupons!! He's got a reminder set up so I remember to get new tires before winter. Good job!!

Bought a new car. There is $1,258 in fees that no one told us about and it was hidden in paperwork for dent protection that comes with all cars. I called and he said someone up front was supposed mention it. My bill for a brand new $20,000 eco sport with 5,500 down and $1500 in rebates still ended up a 20,000 loan BEFORE interest, that was the payoff amount. Never again. Also, the manager was rude to my husband and just kept asking if our current car really was payed off three times most likely because my husband came right after work (works at timken). The sales and finance guys will scam you. I’m very sorry we gave them our hard earned money. Never again.

Excellent experience with vehicle purchase. General Manager Scott H. and Sales Associate Jeff S. were great to deal with. They both kept me informed of updates with my order and ensured a very smooth delivery process.

Everything done professionally...Well informed

Great to deal with. Very professional. Excellent experience. Found me a bronco in no time and made the process painless with most of it handled online. Thanks again.

I got my Ford Bronco from here almost a month ago. The Sales person Aj was very nice and very helpful and informative. He made my first time ever buying a car from a dealership a very smooth process

I went to Kelly Blue Book to get a cash offer for my 2018 F-150, filled out all of the info and got a cash offer from them. Within 45 minutes Andrew from AutoNation called me and told me they were a KBB affiliate and wanted to buy my truck. I told him I was waiting for the title from Ford as I had just purchased it at lease end and that I had a higher offer from CarMax. Andrew told me there was no problem and they would match any legitimate offer and set up an appointment for the next day. When I arrived I was told Andrew was "very sick" and not in so they got another salesman for me. I explained that they had called me and wanted to buy my truck. He went through the motions and then offered me $6000 less than I was told they would pay me. Two hours of my life I will never get back and calls to the manager were not returned. Overall, a horrible experience Called after the owner responded to contact him. Multiple messages left, he never answered the phone, never called back.

I would just like to say this was the best experience I have ever had at a dealership. I started looking for the Bronco Sport Badlands online. Nick was quick to respond and answered all my questions. I was able to put a deposit on one that was being delivered soon. The Bronco Sport came in a few days early and Nick emailed me and let me know it was there ready for me. I picked it up the next day. Nick was very professional and personable and made it very smooth. Thank you again and I highly recommend Auto Nation North Canton.

Very helpful and fairly fast service

Service was done correctly in a quick and timely manner.

My husband and I have bought 4 cars now from Josh Stamps, he has always been helpful, honest and a great experience every time. We appreciate everything he has done for us, he always goes above and beyond anytime we have dealt with him and autonation

I had a great experience purchasing my 2022 Ford Maverick from Autonation in North Canton. My salesman, Matt was very thorough and knowledgeable on the vehicle. I recommend that everyone go to Autonation to purchase their next vehicle!

I am so very pleased with the service I have received from AutoNation North Canton. Ashley has been amazing and always very helpful. Almost like she can read my mind. I love my new 2021 Ford Bronco and am thankful they were all there to get the job done.

The mechanics are friendly and do a very good job!

Very good experience. Everything was completed on time. Got shuttle to the house and back to the dealership.

Very nice place....nice people...all around good experience....

They can't even respond to a vehicle inquiry.

good service and friendly staff

I took my car in for service and some recalls. Not only were they all very nice, they even drove me all the way to my house in Akron and came and picked me up when it was done! Highly recommend!

The service here is great! I scheduled an oil change before going on vacation. Upon inspection, there was a problem found with my car. I was planning on taking my car on vacation which was less than a week away. They were able to get the part quickly and get it fixed beforehand. I was also 2000 miles past my warranty coverage. They were able to work with Ford to waive the mileage so I didn’t have to cover the cost. The customer service was the best I have ever dealt with.

Great experience. Always a friendly greeting at the door. Ashley was fantastic and really listened to our needs and wants. She followed up regularly and ensured that we understood each step of the signing process. Happy with my new Edge!

Routine service on my 2013 F150. Service was quick and complete.

David was fantastic. Found a coupon for me whuch was so helpful in cost. And now my car is running better than ever. Definitely going back for rear brakes!!

My first experience buying a new car and everyone was extremely helpful. Despite the current chip shortage issues my f150 lariat was able to come in less than 3 months exactly how I ordered it. Dustin Miller did a great job at making sure I was able to stay informed throughout the entire process. My fiancé may be next in line for a vehicle and we would definitely use autonation without hesitation!

Scheduled an oil change in my 2012 Ford Fusion. I knew my car was getting older. They showed me how bad my struts and brakes were. I did not really want to sink the money into car. Ended up buying a new Ford Edge. Did a great job working with me.

Another great visit to the service department (don’t hear that very often). Easy check in/out, great communication and fast service! What an improvement this team has made and it keeps getting better … Great job!

My husband and I were very satisfied with the attention the salesman gave us. He never made us feel uncomfortable , alway attentive and listen to what we wanted. The paperwork process went well. We left very satisfied. Thank you Steve and Terry

These people don't really know what they're doing. They had my car for almost 6 hours for an oil change and tire rotation and didn't even wash it. As they pulled my car up the guy said I can have them wash it for you but I was ready to go

The service at this dealership is awesome.

Work was done in a timely fashion. The whole procedure went smoothly

Super fast and friendly experience, flew in from FL to buy a truck they held for me. Highly recommend Autonation Ford. Aaron shot a YouTube video of the truck before I arrived and had everything ready to go, I was on the road in under 2 hours.

From the first inquiry to the final signing, the process was simple, honest and trustworthy. Probably the best car buying experience we have ever had.

Had a quick, effortless, and stress free experience purchasing a 2016 Subaru Crosstrek this weekend! Kerigan worked with me and my family to have the car ready for our arrival, answered all our questions, offered us snacks while we waited, and wasn't pushy. Jacob did a great job getting us out the door with financing. Highly recommend AutoNation to anyone looking for a quick, hassle free car purchase!

Great people. Josh Stamps was the best.

Good experience as always.

Great service, had a fair trade in price and getting my Bronco was smooth and easy People were very friendly with a special shout out to the finance guru and Matt Harmon! Thanks to you both for making my experience painless and hassle free!

Ty Ty Matt Hartman! He was so nice and has a great personality! Autonation in north canton was extremely fair with my trade-in. When picking up my Bronco, after a 18 month wait, they had it prepped and ready, gas tank full and keys in hand! My experience with them was exceptional.

I dealt with AJ and he treated me right by letting me know about the car I got and was very helpful!!

Fantastic service department

First of all, Matt Hartman could not possibly be any better at his job. He should probably be given his boss's job, in fact. The only thing detracting from a 10-rating is that I think the $680 adjustment made to the quote for a windshield replacement* and an alignment was excessive, especially since those repairs would be made at cost by your company. *it had a pinpoint chip and 3/8" crack that a repair would've rendered invisible, and if the damage hadn't just occurred—a week after I'd had major surgery and in the middle of a two-week chemo treatment—I would've had the time to make the repair and there's no way your staff would've noticed, much less quibbled.

I just love your organization! everyone is so friendly, helpful, kind, and caring! I lost my husband last year, and he did everything for the car... so I have had quite a bit of learning-catch up to do, and everyone from purchasing, to sales, to service has just been incredible! I love Ford AutoNation in North Canton!

I was very happy with my visit they did everything that was needed to be done

Best car-buying experience we’ve had. Tony was great to work with. We didn’t feel pressured at all.

The car wasnt there when i arrived which wasted two hours of my time. I should have been notified.

Great friendly service department!

Have been going there for years. Always great service.

Second time getting a car with AutoNation Ford North Canton. Josh Stamps and Anthony Goodson were great to work with this time!! Would choose AutoNation again if getting another car in the future.

Matt Hartman was fantastic and got me set up with the exact vehicle I wanted. Only took about 4 months to get it even with supply chain issues and chip shortages. Car was in mint condition upon arrival to the dealership. Matt has continued to reach out to me weeks after the purchase to make sure everything is going smoothly. Would highly recommend AutoNation and ask for Matt Hartman!

I bought a truck from here back in November and there was an issue with the head unit, they took it back to service updated it and said if there was anymore issues to let them know, about a week later I called due to more issues, the salesperson who sold me the truck would not answer any calls or emails from me I took the truck back up they did another update still not fixed and now they want me to bring it back again to do the same thing. This is some of the worst service I've had from a dealership and I will not be buying another vehicle through them again.

Staff is very rude. What out for that guy named Nicky

Service on my F-150 was very good. The service advisor explained the process and expected completion date. The vehicle was repaired and ready on-time.

I recommend AutoNation Ford in Canton because- 1- you can schedule your service appointment on line. 2-you drop your car off indoors, out of the weather 3- it’s very organized inside, you don’t wonder if your standing in the right place 4- The staff does not talk down to you.

The staff was professional, courteous, and completed the requried work on my vehicle in a very timely manner. I was extremely satified with their service, from beginning to end.

Amazing service at the service department. Especially from David Drake! Attention to detail 100%. Dave took care of our car and provided 5 star service at every step From the moment we reached out with a brief inquiry, Dave was very responsive and extremely knowledgeable, not only about the car itself, but in walking us through the entire process. It could not have been more seamless and made the service appointment very pleasant.

The staff took care of me and I can say that my service advisor was great at communicating and keeping me up to date on my truck

I had the opportunity to work with Nick Pearson & Jason Springer. Both were very accommodating with my hectic schedule. They allowed me the flexibility to work a deal over email and over multiple visits that I felt best suited my financial situation. I was in and out of the dealership in an expedited process and they were happy to accommodate.

This is my fourth purchase from this dealership and I have had yet another great experience with Ford. Thank you for giving me a sense of pride and confidence in my transportation needs.

I Was on a short window of time ,and they fit me in with excellent service

I had a noise that I thought was under my car that I couldn't identify. It continued very often through my driving. I brought it in, and the service manager Nick drove with me to hear the noise. He did and checked under the car in the service drop off bay and couldn't see what was causing it. He then took it up on the rack and checked all over. It turned out to be the license plate! He tightened the plate, test drove the car to make sure that was the only noise and brought it back to me. It hasn't rattled since. He listened, corrected the problem and was pleasant during the entire time.

The entire team at Autonation Ford in North Canton was amazing to deal with especially my salesman Matt, who was very helpful and informative. I would recommend Autonation to anyone looking for their next automobile purchase.

Great Service. Easy to set up appointment. Expected me when i arrived. Cause of the issue was identified and repaired the same day. Their communication was thorough through the whole process. I couldn't have asked for more.

Awesome dealership, very organized. Dave got me in and out for service in no time. Top notch!

Horrible customer service in the collision center. I paid for an aftermarket part and they where suppose to reimburse me. No big deal but they never did. That was 2 months ago. I call now leave messages no one will call me back. What a joke from a big name dealership. They wont be getting my business in the future.

got my 2017 chevy cruze here! super great customer service and they know how to really work with you. only car dealership i will ever go to. plus you get free car washes! ☺️

Excellent Service! The Service Manager deserves a raise! He found the solution to a noise that other dealerships couldn't fix. Saved my sanity! He also got me in right away to fix the issue! Couldn't ask for better service!!

Outstanding service from Mandy and the team!

Aj salesman was totally professional and very kind, we bought out a lease and purchased a new lease....everyone at auto nation was very nice. We will go back for sure!!!

Everything was simple and easy. Everyone friendly, especially Dustin

Great service. Friendly not pushy salesman

I had a really good experience at this location!! The staff was very friendly and they were able to get my oil change done quicker than planned. The girl that got me started and checked me out was very nice and also helpful, her name was Lindsay. The facility is very nice and well equipped, they have snack and drink machines and plenty of tables to wait at. I actually was able to spread my stuff out and study while I waited because the waiting space was so nice, and it even had outlets for my iPad!!! This was a much better experience than another location I have visited before for an oil change. I will be returning to get my next one here!

Prices for a diagnosis is over 100 dollars, the customer service is really good though, seems to have good payment options, changed my price to be lower where they could....

Thank you for the great service on my vehicle. Was greeted promptly and service was done quickly!

Took my 2021 Ford Mustang GT/CS in for it’s routine service, oil change, tire rotation, and changing the filters. They also did the complementary inspections of the vehicle and a 360 sanitation of the vehicle. Mandy and Krystin did a great job of scheduling the appointment and checking to make sure everything was covered under my service plan that I added to the vehicle when I purchased the vehicle. The service plan saves me money on routine services, so glad I have that. Mandy was super nice and kept me informed of my Mustang’s progress throughout the entire service process while I waited. It took about 2 hours to complete the service, but it was a busy day for the service department as they had quite a bit of customers to service. They did a great job today, and have earned my respect today and therefore have earned this 5 star rating by providing superior customer service today. Keep up the great customer service that you provided on 2/28/2022. This is the kinda customer service that will keep me coming back and having me recommend you to others. Great work Mandy and Krystin.

Under new management, the service department has improved drastically! I no longer leave there frustrated. Great job!

AJ was our salesperson and he was great. Showed tremendous respect for our time and professionalism. Finance portion ...eh. The extended warranty... We were told the manufactory warranty starts on the day the car is manufactured, not the purchase date. I even asked for clarity citing an example of a new car sitting on a lot for a year, losing a year of the warranty. Jake didn't skip a beat, and said yes, even a new vehicle sitting on the lot for a year has lost a year of the manufactures warranty. ??? Not the end of the world, just didn't appreciate being lied to in order to hard sell something for several thousand dollars that we were covered for anyway.

I recently purchased a new bronco and I couldn’t be happier!! Love the vehicle! My salesman was Aaron and he was the best! Very knowledgeable and so kind! The entire staff was amazing to deal with! Thank you so much!!

Highly recommend. Buying a car can be overwhelming so my husband and I had called ahead and they had a few used cars ready for us to try when we got there. Our Salesman Dante hit it out of the park and exceeded our expectations. He was kind and easy to work with, never pushy. The car we chose was priced great and had safety features I didn’t know existed. It also has a incredible sound system than any teenager would be jealous of :) From start to finish was about 2.5 hours which was way less than the half to full day experiences I have had in the past purchasing a car. The finance team didn’t make us feel uncomfortable when it came to our credit score and what we could afford. Did I mention I get free car washes for the life of the car? If you are purchasing a car I wouldn’t go anywhere else but here. Thanks to the entire team for making something I was stressed about be a stress free and enjoyable experience.

was very happy with autonation.did a fantastic gob on my car thank you 😊

Amanda and staff very friendly and kept me informed of status of my car repair.

Fast service and responses.

Ashley was awesome Thanks for being so nice..

Service experience was very good. Needed to wait on parts however they kept me informed during the entire process. Highly recommend.

Lots of money to fix my sister's car. Very nice peaple

Adding 7k to a used car and not going by the advertisement price is dirty!!! Y'all ought to be ashamed of yourselves!

Aaron was great, we communicated by email mainly and that was my preference. They got the vehicle from another store on time, cleaned it up and made minor fixes. Runs great, price was fair and had a competitive offer on the trade.

HONEST REVIEW is what the email asked for. I saw the truck I bought a week or so before buying it. The truck I love, I'm loyal to Ford. I have no problems with the Truck or price. I contacted the dealer and worked on financing before test driving, I don't care to waste time. Sales person and I communicated through email. She sent me an email with an offer. I looked at it and told her I didn't care for the extra insurance, and the payment need to be in a specific window for me, that was a Friday night. I contacted her Satuday to see where we were, she responded with extra insurance was gone and payment was where I wanted it, scheduled a test drive. Test drove it, understand I knew I wanted this truck. When I got back to the dealer, I filled out the paperwork and sat down with the finance person. To my surprise the payment wasn't what she said, the extra insurance wasn't gone, yes I questioned him and he said "no" shocked look on his face. YES, I DO HAVE THE TEXT MESSAGES FROM THE SALES PERSON, I still bought the truck, hoping I get a chance to use the extra insurances. Can't say I'll give back for my next truck, I want yo believe in my sales person.

Did a great job!

We just got our second lease here and I could not be happier. They always go above and beyond to work with us but this time especially with our salesman Dave Kolega. Working out of town made it almost impossible to come in to buy a vehicle so he worked with us over the phone as much as possible until we just had to sign the papers. Absolutely wonderful service.

Dustin got me in and out quickly. They good care of my SHO

Great experience, they went above and beyond to get me a vehicle and out the door driving!! Get your car at Autonation if your in need of a vehicle

Very professional

My sister in law is physically and mentally handicapped and a previous customer of AutoNation. She wanted to purchase a new Maverick however due to her size she wanted to make sure she could get in and out comfortably. We were told one was coming in. We were given a purchase estimate and agreed. She even got her loan paperwork all done. We waited 2 days for the truck to get there only to be told when it did get there that a different customer had come in and put a deposit down earlier that morning. It's nice to know that is how AutoNation does not care about your loyalty, their loyalty is to the dollar. I called Liberty Ford Downtown and they are in the process of treating us like people, not the absolute fastest dollar. Sidenote: Don't bother trying to sell or trade your car in here either Carvana gave us literally over twice what AutoNation was giving us. Carvana $13,465 and Autonation offered $6,000. Check out the picture below.

I have now purchased close to 10 vehicles over the past 25 years, and this was the 4th time through a dealership and by far the best dealer experience. Price of vehicle met Blue Book standards, and I got a fair trade value on the vehicle I traded in. Ashley was very professional and a pleasure to do business with, as well as everyone else involved. I purchased a used 2015 Challenger which was in like new condition, filled to the top with gas, washed and ready to go at pickup. What also really impressed me, and also an unexpected nice surprise...The original factory rims didn't meet their standards, so were removed and brand new ones installed. After sealing the deal, they also gave me the original factory rims (which are very expensive) for free as one didn't pass inspection. It is repairable. So, I also will have the option of a 2nd set of rims/tires for my vehicle. They didn't have to do that, could have very well sold them. And wasn't even mentioned while "making a deal". They also very well could have left the originals on. That goes to show how sincere they are about used vehicles going through a stringent and thorough inspection with high standards. Would absolutely consider going back in the future!

I took my truck for a 7:00 am oil change without an appointment and they fit me in and got it done. Thank you for the service!

I had one of the best experiences with AutoNation when buying my new 19 escape! Jeff Handy and the management team worked to make sure I was happy with my purchase as well as making sure I understood the process completely for my first Dealership purchase!! All staff was helpful and kind. The dealership itself was clean, organized and very open. I will definitely be recommending my friends & family go this establishment.

Dustin was great at AutoNation. I had an emergency with my F-150 and he worked to get me in for service. The warranty company was giving him a difficult time with service hours that it would take for the repair. Dustin went back and forth with them and was able to help them see their error. All the while Dustin was keeping me updated with everything that was going on. The service technician did a fantastic job on my F-150. They got me up and running again in just over a day. I really appreciate the effort and the professionalism at AutoNation.

I had one of the best experiences with AutoNation when buying my new 19 escape! Jeff Handy and the management team worked to make sure I was happy with my purchase as well as making sure I understood the process completely for my first Dealership purchase!! All staff was helpful and kind. The dealership itself was clean, organized and very open. I will definitely be recommending my friends & family go this establishment.

Mandy is attentive and was able to answer my questions and get me in and out in timely manner. She is friendly and polite which goes a long way and represents Auto Nation well. The type of employee a business should go all out to retain in these trying times.

Andrew was very easy to talk to and very good.

Vehicle was picked up at end of day, and was delivered to customer as WASHED [commendable service\. and, a multiple point inspection was made and noted, in addition to the exclusive "Clorox Sanitary cabin' service as offered by the dealer. Many thanks for a "job well done"! Pat

Had to take my car in for a recall. Took an hour. Everybody was great.

Everything went exactly as expected. Efficient and professional. Smooth transaction. Very happy!! Will come again !!

Great service. Over the years we have bought 4 cars from them. No complaints!

DO NOT have your vehicle serviced here. They are rip off artists. Come to find out they tried to sell me a new battery for my pickup; and that same original equipment battery is still working well 5 years later. Also found out years later they were not changing the oil filter when I paid them for an oil & filter change. The Ford dealer in Missouri verified that my oil filter was rusted badly; and said in their opinion it must have been 6 years old. The Autonation Ford in N Canton had been doing service work on my truck for years. I wonder how much more they ripped me off on. THIS IS CALLED FRAUD! Do not trust them.

Be careful when they offer you a vehicle protection plan. It is NOT through the manufacturer, instead it is issued through AutoNation. Charged me 4 grand for a warranty they will most likely find every way not to honor. Will never buy a car from these scam artists again.

I received a fair offer and the process was simple and timely. The AutoNation Ford representative, Dustin Miller, handled the transaction from beginning to end and was efficient and helpful. When I look for another car, AutoNation Ford will be my first visit.

They are unprofessional. Don’t tell you the truth sell vehicles that shouldn’t be sold.. I’m still awaiting my license plates 2 months later… They stopped accepting my calls after I paid my money.. horrible experience

This was my first service appointment at AutoNation and I was very satisfied. The service area is easy to access, the employees were friendly and helpful. David Drake was my service manager. He was very personable and capable. I will go back for future service.

David was professional and very helpful!

I was in for a recall service repair and asked that a trim piece that had come off (which I had in my possession) be replaced at the same time. I didn't ask, but assumed it would take only a couple minutes to perform this task and there would be no charge. I was surprised later to learn there was a $50 charge. David (my service advisor) offered to pay the charge (which didn't seem right either) so we agreed to split the charge. Thank you David!

we went in not knowing what our options were asked questions he worked with us I needed to be at a certain price they worked at it and made it work then he explained everything about the car. I'm back in a SUV I'm a happy camper. Thanks Dante

Quick, Fair and Courteous

My sales person was very helpful but the sales manager and the manager that did my paperwork was a joke. Was told where to sign done in five minutes. When I brought my check back he grabbed it from my hand. No one went over anything told I had a 30 day warranty on my last vehicle I had different warranty plans. Now I bought my truck two weeks ago and I have had it in my driveway four days don’t know when I will get it back. Yes they said I can drive it with the multiple leaks under it.

My experience here was good. My sales rep tried very hard to get me a vehicle even after a whole week passed; he is still trying. They are good people; the banks are just not the greatest

I want to thank Dustin for all the work he has done on my 2020 Ford Escape. I live in the country and the mice seem to love the taste of the wires under the hood as well as under the car. Dustin has been able to get the car in for service and the results have been great. AutoNation Ford has great mechanic's.

I called in for a service appointment and spoke with Mandy. She was absolutely awesome! This was literally the best customer service experience I have ever had with a car dealership. Mandy made the whole process easy, And I was actually quite surprised that the estimate was much lower than I anticipated. Great job Mandy!

Great experience

Quick, efficient and friendly. Great service.

They have cars.

David was great. Kept me well informed of the services I was getting and when my vehicle was ready.

Wonderful and informative service!! Tony and Brandon made sure we were happy and had all the information needed to make our purchase! They made buying our vehicle easy and treated us like more then just another sale!

Fast and efficient, which is always appreciated. Fixed my problem in less than an hour.

Nick was great to work with on my purchase!! He went above and beyond.

Vehicle was exactly as described. Painless purchase process.

Very personal and professional.

Excellent customer service and speedy repairs! Professional overall experience.

Recently got an oil change at AutoNation in North Canton. The customer service was very good and pleasant. The appointment only took 1.5 hours (if that). I was able to run some errands while the oil change was going on. There was timely communication of the appointment for scheduling and completion. The cost is what gets me. I had previously done an oil change with them in March and the cost was $26 bucks for labor. Now this time the total cost was $66 bucks ($26 for labor again and some tax). I get inflation and supply chain issues, but what I don’t understand is $33 dollars in “parts” for an oil change and a multi-point inspection…. I’m no auto mechanic but I know there isn’t $33 dollars in parts for oil changes and my prior bill would suggest this as well. And what also got me was that to use my “Ford-Pass Points” which they push and constantly email me about I would have to tell them upfront I want to use the points and the total cost would have been $90 dollars vs $60 dollars because they would then use “Ford Parts” vs “AutoNation Parts” - not a fan of this either and this was not communicated to me upfront. Again, when I was in in March, I used my Ford-Pass Points with no issues to pay for my oil change. They have taken care of me in the past with some issues, but it seems like there is always confusion or something outside of your typical basic understanding when I go here. My girlfriend has also had issues with her service of her Ford Fusion when getting an interior detail (They had gave her a free detail because they messed something else up). And after that detail the seats had oil marks all over them and now the A/C makes a loud noise after being serviced by them.

Very professional and nice.

I love my 2015 F-150. Had to use the 4wheel drive and it was awesome. Everyone my wife and I had contact with was excellent. MIKE HARTER and JAKE REPP were awesome. Thanks guys. Clyde& Sue

Loved working with A J. Harvey and his assistant Will buy my next care from him. ❤️

I worked with Ashley Lamp and had a great experience! My search for a Bronco Sport took me through a few different dealerships who just wanted to automate the process with templated emails and texts which I find infuriating….plus I just couldn’t seem to get any direct answers. Ashley worked with me to help me snag a Bronco that was on order but not yet built…all through email/phone. Once we found one, I just had to give a $500 deposit over the phone. Not gonna lie, I was worried about a bait and switch after hearing horror stories from others who were waiting on Broncos (not at this dealership), but my experience with Ashley was great! And she was very patient with my indecisiveness at certain points of the process. If you order a Bronco/Bronco Sport, or if you are already waiting for one, search bronco6g tracker….if you can find the forums, theres a series of tracking links so you can follow production and shipping. They are much more detailed than the Ford tracker and it was fun to watch along. I was blessed in that I didn’t need a new car by any certain deadline, but I can see how the process could be frustrating if not the case. I’ve only had the car two days, but so far I love it…and it has been quite the conversation piece! Everyone who has seen it loves it. Especially the color (Cactus Grey).

Great customer service!

We bought a car in 2016, it was a lemon (had a clutch/transmission defect) and after having the clutch replaced three times, Marcus the manager and Ashley Lamp our sales rep worked with me to find another 2 yr old used car off a lease. Let me be clear, they were compassionate to the frustration and did their best. Fast forward not quite 2 years .. we had it in the dealership yesterday to replace a part that was quite disheartening when it came to the cost of the repair .. that’s in addition to having the car towed etc when it died on me. They want their customers to have service done at the dealership but my repair bill was literally equal to 2 months worth of payments on the car. 😞 It was an excruciating repair and the warranty remaining didn’t cover. I’m losing faith in Ford used cars… the things I’ve had to replace on younger cars leaves allot to be desired. Other than that Marcus the manager has always been pleasant and warm along with our sales rep. Ford needs to re evaluate their pricing on service, in a big way.

David in the service department is always profession, kind and friendly

Always very prompt and very efficient. Friendly and accommodating. We have bought cars and have our cars serviced here I recommend them.⭐⭐⭐⭐⭐

Nice selection

I live 6 hours away from AutoNation in North Canton, Ohio and if I ever need anything, I always make the drive back to Ohio. I can honestly say, I will never use anyone else. They are the best!!

The service department has great communication, are very personable, and delivery excellent results! Will be back next time I need work on my car.

Didn't fix everything on my car that happened in the accident that they were paid for so I will have to make another trip to get the remainder stuff fixed

Great vehicle at a great price. Jeff, our salesman was very friendly and helpful. Overall a truly great experience.

The Service Department is nothing short of amazing! They went out of their way to drive me to work from N. Canton to Montrose! They also dropped off a car for me to use in Montrose until they figured out the problem and fixed it! these people are a 5 Star!

Efficient

Like the car don't like the people I delt with seemed rude and pushy. My wife and I have been looking for a vehicle for months. This place had the vehicle we were after, if the used car market wasn't so crazy I definitely would have walked out of this dealership and gone elsewhere. Only reason I bought it because my wife really needed a vehicle.

Great service and attention to detail. Ashley did a great job getting us through the purchasing process. Highly recommend AutoNation Ford!

Very well dealership from sales to service keep up the good work

Bought my F150 at Autonation of North Canton, at first I did not receive my spare key. My sales rep went the extra mile and rectified the situation. I appreciate his professionalism and his desire to take care of his customers! Highly recommend!

Bought my F150 at Autonation of North Canton, at first I did not receive my spare key. My sales rep went the extra mile and rectified the situation. I appreciate his professionalism and his desire to take care of his customers! Highly recommend!

Everything about my service department experience has been poor including using this site. I have nothing positive to say about this business top to bottom.

Very prompt and courteous service personnel.

They provide efficient and friendly service that is thorough. So glad we made the move to AutoNation Ford North Canton!

Expensive like dealerships are but did a good job and was fast

Very kind and friendly people

Worked with Justin Lockwood. Easy going, great conversation, and enthusiastic young man. Originally went there to look at cars for my wife and I ended up buying a car. Justin is young, and easily relatable. Would highly recommend. We've bought from this AutoNation before, and they have great cars. Highly recommend.

Ashley Lamp was awesome. She was very patient and honest. I appreciate everything, thank you Ashley!

Today I showed up for a scheduled maintenance on my aunt's vehicle. The service that I received from Bill, a customer service technician was extremely personable and professional. After receiving the excellent service of Bill, I was then introduced to 'Nick' our literally, 'friendly' mechanic. Nick, just like Bill, was extremely warm, customer oriented, intelligent and great at his training. It was an honor to work with these highly skilled individuals. I pray that God blesses them, as they blessed my aunt today. Oh...and I should mention, as I was pulling off the property, Nick, the highly skilled mechanic, noticed that one of my aunt's tail lights was out and he stopped me from leaving so that he could fix it! What a young man he is. Ford Autonation is blessed to have him.

Customer service rep was fantastic.

Decent place. Offered me wayyy below trade in value. Their selection is very limited.

We drove over an hour to look at a Ford flex that we seen on their website for $8,716. When we got there the windshield said $13,991. And we asked the salesman if that was the one for $8,716 that they had online and he told us yes. He goes to get the keys and comes back and said his manager said the price online is incorrect and there mistake. When we showed them the price on their website they told us it was incorrect and the car is $13,991 and absolutely would not honor the website price. They didn’t even care what we had to say. He wasn’t even willing to negotiate even though they were in the wrong. And we were willing to purchase the vehicle for the online price. That is why we drove an hour to get there.

We drove over an hour to look at a Ford flex that we seen on their website for $8,716. When we got there the windshield said $13,991. And we asked the salesman if that was the one for $8,716 that they had online and he told us yes. He goes to get the keys and comes back and said his manager said the price online is incorrect and there mistake. When we showed them the price on their website they told us it was incorrect and the car is $13,991 and absolutely would not honor the website price. They didn’t even care what we had to say. He wasn’t even willing to negotiate even though they were in the wrong. And we were willing to purchase the vehicle for the online price. That is why we drove an hour to get there.

The service department is outstanding. I drive an hour to have my Focus ST serviced there. The took fantastic care of me while I was there. From finding me a nice place to work while they serviced my car. Even offered a loaner if I wanted to get some lunch while I waited. Chris Roth is a rock star when servicing the ST model. 😀Definitely recommend.

The staff was fantastic. I drove an hour to get there and knew I was going to be there all day. They gave me a great area to do my work. Chris Roth the mechanic was excellent.

It was a pleasure working with Aaron Patterson through AutoNation Ford. He was able to get me the Bronco Sport in the model, accessories, AND in the color I wanted. AutoNation Ford blew all the other dealerships we had experiences with out of the water.

Everyone is nice and goes over and beyond if there is a hold up in Service Department.

The best and most painless experience I've ever had buying a car in my life. Dwayne and Brandon were the best. I highly recommend them.

Had one of, if not the best car buying experience there. Worked with Donte and he was excellent to work with! No pressure at all, no excessive calling or emailing. From start to finish I would highly recommend auto nation North Canton!!!

Out of 6 dealerships was offered the lowest trade in value. Offered me $8500 for my truck. Went to another dealer right after was offered $11,500. Then went to a 3rd dealer all o. The same day. They gave me $14,000. So I ended up buying truck from them.

Beyond awesome. I had a water issue took out an electrical problem which they are accommodating me beyond!!! Utterly awesome people

No customer service at all. No greeting! No Explanation of service received! I guess William Talbott was having a bad day.

Excellent service department. I had my Edge in to get a recall addressed. Since I was waiting on site, they prioritized the work and it was finished sooner than they had estimated, washed, and ready to go. Very friendly and knowledgeable staff.

The overall service of the car itself was fantastic, they did a great job and I felt my car was well taken care of (they went out of their way to put air in my tires too). However the people inside the building were very rude. I walked in and was not greeted by anyone, Two people were on the phone and the other two were talking with each other. The girl in the front left (Mandy?) who was on the phone asked the gentleman on the front right (tall, didn't catch his name) to help us which he ignored and did not/ We stood there for 10min like this until this gentleman finally helped us, he asked me who was helping me and when I said I didn't know he got attitudey with me and said that "we only take care of our own cases so if I don't have your car then idk who does" so he finally looked it up in the computer and found my paperwork, I asked him a question about my car where he again got snippy and said he can't answer any questions because it wasn't his case, and the original girl on the phone (I think Mandy) would have to answer them, she paused her call to "answer" my questions (which wasn't much other than her saying "I don't have an answer" a lot), and when I told her I was probably going to trade in my vehicle because I didn't want to fuss with the service issues It had she said "that's fine" and got back on her call. Didn't offer to set me up with a sales person or anything, just let me leave. So I took my business to a different dealer. When I went to leave my keys were left in the ignition of a completely empty unwatched garage. Anyone could have walked up and taken my car, everyone else's keys were inside the building with their paperwork, why weren't mine? Overall I just felt very unhappy with the desk people of the service department and wouldn't recommend anyone to come here until they replace them, they were rude and unhelpful. Which was disappointing because I felt the mechanics did a fine job with my car.

Always great service. Very friendly staff. Bill is always there to help me out. They all take precautions and where their masks. Upfront with their diagnosis before continuing work.

I have a friend who bought a used jeep. He has been misguided, lied to ( they indicated no loaner vehicle for used car purchases). In the past two weeks from the day he purchased they giving excuses about parts being ordered and working on it. The vehicle was never checked over or repaired before selling it. In two weeks my friend has only had the jeep home three days only to return it with the same issue and problems As a Vietnam veteran (DAV) I’m tell-all all veterans not to buy a car or truck from this dealer. As a Christian, I would not deal with them. It is sad when dealership takes advantage of the less fortunate individuals. My friend is hard-working laborer who is trying to get his life on track a salesman, dealership, financial managers take advantage … greed people greedy management Don’t waste your time on this dealership.

AutoNation in North Canton proving once again why they have my repeat business. A couple weeks ago (Labor Day Weekend), while leaving the movie theater, it was a bit chilly so went to put the heat on for the first time, but the air wasn't getting warm. As I had just had the vehicle in for service a few days prior, I called and left a message with Mandy (Service Writer) my contact that kept me apprised of the prior service progress... mind you this was after 9pm on a Saturday so in my mind I'm thinking she'd get it Monday morning when she came in to work. I turned the heat off and kept driving. Shortly after getting on the freeway the coolant high temp warning light flashed predominantly across the dash screen. Pulled off the side of the road, steam and smoke already billowing. Getting the family out of the car and off the side of the road -- and after calling AAA -- I called Mandy and left her a second message. In less than a minute my phone rang, it was Mandy! Her work phone forwards to her personal phone after hours. Her first concerns were: are we ok and was everyone safe? After clarifying that AAA was going to take at least 1.5+ hours to get to us due to the holiday, Mandy got Nick (Service Director) involved. Nick called right away. Like Mandy – his first concerns were: are we ok and was everyone safe? He was already enroute to the dealership to get a car and come give it to us so we could leave, and he’d wait for the tow truck and ride back with them. Mind you we were in Strongsville, about an hour away from North Canton. Nick stayed in regular contact, checking up on us and updating us on his progress and ETA. During all this, I get a call from Marcus (General Sales Manager) and like Mandy and Nick – his first concerns were: are we ok and was everyone safe? Marcus was personally involved when I custom ordered the truck and called to check-in and reaffirm what they were doing. Sometime later the car pulls up and both Nick AND Marcus get out. After a short exchange of pleasantries, I sign for the car and we’re on our way while Nick and Marcus deal with the tow truck driver. This is the Director of Service and the GM of Sales now standing on the side of the road, in the rain, well past 10pm on a holiday weekend taking care of the customer. This is an example of why they are still my dealership even though I’ve moved an hour away, why I drive past countless other Ford dealerships on my way to North Canton, and this is an example of why I will continue to do so.

AutoNation in North Canton proving once again why they have my repeat business. A couple weeks ago (Labor Day Weekend), while leaving the movie theater, it was a bit chilly so went to put the heat on for the first time, but the air wasn't getting warm. As I had just had the vehicle in for service a few days prior, I called and left a message with Mandy (Service Writer) my contact that kept me apprised of the prior service progress... mind you this was after 9pm on a Saturday so in my mind I'm thinking she'd get it Monday morning when she came in to work. I turned the heat off and kept driving. Shortly after getting on the freeway the coolant high temp warning light flashed predominantly across the dash screen. Pulled off the side of the road, steam and smoke already billowing. Getting the family out of the car and off the side of the road -- and after calling AAA -- I called Mandy and left her a second message. In less than a minute my phone rang, it was Mandy! Her work phone forwards to her personal phone after hours. Her first concerns were: are we ok and was everyone safe? After clarifying that AAA was going to take at least 1.5+ hours to get to us due to the holiday, Mandy got Nick (Service Director) involved. Nick called right away. Like Mandy – his first concerns were: are we ok and was everyone safe? He was already enroute to the dealership to get a car and come give it to us so we could leave, and he’d wait for the tow truck and ride back with them. Mind you we were in Strongsville, about an hour away from North Canton. Nick stayed in regular contact, checking up on us and updating us on his progress and ETA. During all this, I get a call from Marcus (General Sales Manager) and like Mandy and Nick – his first concerns were: are we ok and was everyone safe? Marcus was personally involved when I custom ordered the truck and called to check-in and reaffirm what they were doing. Sometime later the car pulls up and both Nick AND Marcus get out. After a short exchange of pleasantries, I sign for the car and we’re on our way while Nick and Marcus deal with the tow truck driver. This is the Director of Service and the GM of Sales now standing on the side of the road, in the rain, well past 10pm on a holiday weekend taking care of the customer. This is an example of why they are still my dealership even though I’ve moved an hour away, why I drive past countless other Ford dealerships on my way to North Canton, and this is an example of why I will continue to do so.

Great service advisors but always overscheduling. Be prepared for a long wait or to leave the it there for the day for an oil change...

Very professional sales staff! I definitely would recommend them!

Recently purchased a 2013 Boss 302 from this dealership and had a great experience. AJ was my salesman and he did everything he could to accommodate me and address my concerns. I drove 8 hours to pick up the car and they made sure most of the paper work was all lined up before I got there. It only took about 45 minutes to complete the paper work. The only issue I had on the test drive was that the car's alignment was off so they took care of it and had the alignment finished before I even finished signing for the car. I can't recommend these guys enough and especially my salesman AJ.

Easy to schedule, courteous service staff, no pressured up selling, timely work, fair pricing. Definitely will continue coming back.

I took my car in for a repair last week. From start to finish the staff was friendly, professonial, and knowledgeable. They fixed my car quickly and efficently and had me back on the road in one day. Will definitely go there for my next service!!

Took way to long to get answers for a car that wasn't even on the premises

i went there thursday to have my brakes checked.they said i needed rear brake pads and rotors for 519.00 dollars.i came home after saying no.i called 3 different places.one place said 301.00. second place said 350.00.third place said 268.00 so that is where i am going.alsoi bought the car one year ago .i was told it was checked out and there were no issues.only put under 2000 miles on it.so the brakes were not checked out.

Always Great Service

Great Service Department!!

Nice people they were all very helpful. My son loves his new mustang

My associate was very attentive and was very timely. He even had my truck washed without being asked.

Highly recommended! These guys went above and beyond to make a recent purchase a great experience.

Worse service ever. First autonation sold me a bad car, then billed me for all repairs even though I had just bought it. Warranty is trash. They held the vehicle til the tags expired in their shop and refused giving me a new one. They have had the car in the shop longer than I had it when I bought it. Autonation is trash. Do NOT SHOP WITH THEM EVER.

Great service. Building is nice to the eye. Nobody hassles you.

Don’t buy a used car from them. They charge extra fees with no explanation and don’t respond to my emails after I’ve bought the car. Terrible service. They just want your money.

Went in for an oil change took a little longer than expected but in the end was EXTREMELY happy with the communication and sincerity of the staff. Will be back for sure.

My daughters Ford Focus has been in your lot waiting to be repaired for almost 2 months for a part under warranty and your company refuses to do anything to help her out in this situation. And gives her no timeline for the repair. Only excuses as to why it is not their fault.

It took 8 days to replace a battery, alternator and belt. Service advisor didn’t answer, or return calls in a timely manner…some the next day, or not at all. Management appears to have a litany of excuses to draw from, especially blaming staff for incompetencies. I will not deal with this dealership in the future for service, nor for a new vehicle purchase. Do your own due diligence, and research what others are saying about this dealership on many websites, not just FB!

We had a great buying experience. It was definitely worth the 3 hour drive. Thank you Justin for the seamless transaction.

Good prompt service Nice staff

AutoNation Ford North Canton has been servicing my Ford since new. Always great service and staff.

I love my new car. This is the second car we have purchased from you. We only service our cars with you and the people are super friendly.

Excellent service friendly staff, Grate deals

Great customer service! Friendly, quick & no hassle! Will definitely be back for recommended services on my Ford Escape👍🏻

Friendly & helpful service - especially towards female customers. Professional! Sense of humor!

I have only purchased one other used car in my lifetime so I must admit I was a bit hesitant going into the process. Buying new is easy as you identify the vehicle you want and get the best deal. Used car shopping I found is far more challenging as you are evaluating subtle differences and there's aways going to be some doubt. We were looking at small/midsize SUV's in the $12K and under range for my daughter. All vehicles with 100K miles and 6-8+ years of wear and tear are going to have their warts. Ultimately after running around all over town checking out a half dozen similar vehicles we settled on the one from Auto Nation Ford. Staff was great, deal seemed fair (considering the market conditions) so now we are just keeping our fingers crossed that the car holds up. The 5-Day return policy was a nice to have as this allowed us to take the car to our local trusted mechanic for a thorough evaluation.

Very Professional and great service.

I was a loyal customer of the service department for several years and had them service all four cars we've purchased from them over the years, but they really dropped the ball on what should have been a routine brake recall on my son's car. Now the brakes are worse than before the recall and they want me to pay a lot of money to replace a part that should have been covered by the recall in the first place. Very disappointing.

I made a service apt. When I dropped my car off I had to stand around for 2 hrs cause nobody could help me, except John Coutler. The sales team was just sitting there. Marcus Miller even laughed because I was supposed to have my key fobs programmed for free. He said we don't do that, who would have said that? I told them my sales person Matt Hartman but he denied saying that. He also lied when I bout the car and said it could be washed and detailed whenever I wanted it done for free, then said he didn't say that either. After all of that: 1 service person went home cause he couldn't figure it out, a sales person lied to me, and another laughed about it, I watched multiple employees walk in and out several times to smoke and such etc... I talked to Scott Heid, the manager. I explained everything and he said that's unacceptable, I'm gonna get this all taken care off, we'll get the fobs, no problem, he took my info and said he would call back. HE NEVER DID!!! After I called and went in to get my care, the original issue, the front passenger lock, was not fixed, I had to pay for the key fobs, because Scott H never spoke to John C. The entire experience was horrible, I hate that I have to take the car there so I don't lose out on my warranty and only 2 people in the whole building had enough courtesy to help me. Thank God for Mandy and John in the service dept. Worst part of all, the manager of the store didn't even do his job. He knows his sales people are lying to make the sale, which is against the law. He knew what my sales person said and didn't offer anything to make it right. Absolutely worst customer service I have ever seen and I'm a nurse at Aultman, I've seen a lot!

I was set to buy another car from a different dealership, but stopped in to check them out & ended up buying a new explorer that day ! Josh in sales was wonderful & Brian in management was amazing as well. I couldn’t have been happier! Their customer service was top notch & made the experience overall great

Great experience! Aj was super helpful, straight to the point and great to work with!!

Very relaxed and pleasant experience. Our sales lady Ashley Lamp was extremely helpful making sure we got the vehicle that we wanted and making sure we got the deal and payment that fit our budget! Every person we met was pleasant and the show room was sanitized and my wife and I felt very safe! Thank you Ashley and all Auto Nation North Canton oh and we have already used the free car wash!

The selection, AJ was awesome and pricing. We had a wonderful experience.

Yes I’ve worked with Jeff Swihart for years and he’s been wonderful!

We had an AMAZING experience at AutoNation in North Canton this past month. They are all incredibly professional and thorough and truly want you to walk away happy. Everyone we met and dealt with there was excellent and so helpful. And Matt Hartman is the best! He took care of us and made us feel at home and we absolutely got an amazing car and amazing deal there. Thanks Matt! Please visit AutoNation Ford North Canton for your auto needs!

Mr. Bryant took good care of us and went above and beyond to made sure we got what we were looking for. We would recommend anyone looking for a vehicle to go see Mr. Bryant

Buying experience at Auto Nation was very comfortable and low stress. No pressure. Ashley was very easy to communicate with. I would recommend them to anyone looking to buy a new vehicle. Thanks again Auto Nation!!

The salesman was great, very polite and responsive. The issue started when I sat in the finance office with Jake Repp a totally dishonest and rude person. Everything he said was a lie. He tried to use scare tactics to force a warranty. He made me feel that I was burdening him by buying a car a couple hours before closing. Upon reviewing purchase contract there were undisclosed charges. Total fraud! Stay away!

Great team at AutoNation! Ashley was awesome at helping us find the vehicle we were looking for, for our family needs! They were exceptional at getting us into an affordable loan for the vehicle as well!! we just want to Thank the team for an all around great job!

always go to Anthony Seran he is the best at what he dose and alway makes sure his customers are happy he will get you what you want and make it right even if the bosses don’t agree he will fight for you and get you what you want #1 in sales in my eyes thanks again Antony seran from Josh A

AJ and Brian were great. Third car ive gotten from AutoNation. Thanks to all for great service. 🙂

The salesman Robert "Doc Rob" Wentz can really get things done, please go see him if you're in the market for a vehicle.

Extremely disappointed with the level of service. There is a recall on my car, called to schedule with the parts number. They told me they needed the car overnight, had to take off from work. They called the next day @ noon to say the part is not available. They knew this when I scheduled, they sent multiple email reminders about the appointment, said nothing when I dropped the car off. Totally unacceptable

I have bought two cars here and co-signed for my daughter a year ago. I’m getting ready to bring my other daughter in this month to purchase a car. I’ve come in twice now for oil changes. Every single time I’ve been in this dealership it has been a pleasant experience! Everyone is friendly and very helpful! I truly feel like the staff and management are trustworthy, which is priceless when shopping for a vehicle.

Service is far above the best around!

After 27,000 miles the tires on my 2017 Ford Edge started giving me some vibrations (not good ones). I took it to AutoNation and they balanced all 4 tires for a very reasonable fee. The car rides so much smoother now. Big difference! Love these guys.

I wrote a review about a Subaru Baja when I was mad and have a bad day. Edmunds refuses to do the right thing and remove it at my request. AutoNation did have some issues yet if I wasn't going through my own personal struggles as a Disabled Veteran and had reached out to GM Scott all of this could have been avoided as when I purchased the car they went out of their way to help. My mother's van was dead and not worth much however, they accept it as a trade and gave me much more then it was worth. AutoNation did reach out to me and they COVERED the FULL cost of the repairs as well as during the entire time they had the Baja my mother did have a 2021 Escape to drive. They have also agreed when it gets nicer that they will come pick up the Baja and give it a detail clean. I should have never placed a review when I was angry and I was wrong and Edmunds is wrong for not allowing me to fix MY MISTAKE. I hope AutoNation will accept my apology and other will know if you have a problem PICK UP THE PHONE be an adult. Things happen and if you don't talk and tell someone they can NOT fit it. I would and am glad I purchased a car from AutoNation and used their service department. I feel confident they will keep my mother's car safe and my mother safe. Thank You AutoNation -- A Grateful Veteran

Purchased vehicle for my 80 year old mother had for 4 months. Took and they refused to speak to me even though car is in MY name. Tell me the LAW says you can only talk to who brings in the vehicle and NOT THE OWNER. REALLY They had car foe almost 12 weeks. Car sat OUTSIDE in the middle of winter. When my 80 year old mother went to pick it up it hadn't snowed the day before when they said the just finished it had a good 5 inches of snow on top and in the bed. This is how you treat my mother and me a Disabled Veteran. The car would have NEVER sat outside ONE DAY as I own a home with a garage. 12 weeks of a car I paid $10,000 and you let sit outside for HOW LONG and refused to speak to me the OWNER. Plus when she came to pick it up you tell her the paperwork is NOT finished. I paid for an extended warranty. The warranty should have covered ALL the cost and if it didn't I won't pay a dime because you never got my permission the owner. I can't tell you if the job is done right, timeframe joke because you'd call and say we're waiting on this or that on our VM, and as for quote again you won't speak with me. I can only say the price was "fair" as right now the warranty covered it and if it didn't well you might have a problem.

I love my Ford Escape and the whole process was efficient and didn’t waist a lot of time, which was good because I have a hectic schedule. I recommend AutoNation and salesperson Ashley.

I was made to feel welcome and all my needs were considered. Very knowledgeable staff, wonderful inventory to choose from, and the showroom and offices were modern and comfortable. Thank you!

Not the service department anymore...something changed.....went for oil change. Tire rotation ..car wash.....was there over 3 hrs....could have done entire job with hand tools in less time...hope this wakes someone up....

Anthony Harvey and Brandon Hager did a great job. Kept us informed, very professional and friendly.

Matt and Marcus were great to work with. We got the truck we wanted and a great price too.

Our new 2020 Ford Edge is my husband & I’s 5th lease with Jeff Swihart. So easy to talk to, knowledgeable, and works hard to get us the most vehicle for our money. I will not work with anyone else and I have recommended him to friends who are also very pleased. Thanks for all you do Jeff!

When you go to AutoNation Ford, if you want a no hassle, no pressure, GREAT human being, then you need to ask for Marcus! He is and from now on, be my family’s ONLY salesperson!

Courteous and job well done

I scheduled warranty service on my explorer after having the engine light come on, I was actually scheduled for a service appointment for a recall and the engine light stayed on when I was I was driving in to Auto Nation. Diagnostic was done and a part ordered right away and I was able to leave my explorer after hours and pickup after hours just about a week after the initial appointment and my problems are solved. I couldn't ask for a better service experience then what I had at Auto Nation.

The salesperson was great, finance mgr was great, whole experience was awesome would highly recommend this car dealership!!!!

Our experience with Auto Nation was very good. Very knowledgeable on the car we purchased, friendly atmosphere. Our sales rep Matt gave us detailed instruction on the car. Very customer oriented!

I absolutely recommend this location. They are so friendly and accommodating. Purcahsed my car here over a year ago and come here for routine maintenance. This has been the best experience I have ever had with a car dealer. Definitely will purchase from them again!

I needed a minor repair; but I was treated with the utmost respect and consideration. I waited in a comfortable area until the work was completed and then sent on my way with a smile!

Took my 2020 F-350 in for first oil change and tire rotation. Marked my front tires to verify if they actually rotated the wheels/tires like the billing receipt said they did. Sure enough. No rotate. Same thing happened here last year to me on previous truck. I have bought 4 trucks from here over the years. Never again for anything, including service. What a way to treat people!

they sold me a used 2017 ford with unsafe tires and won't make it right. get everything in writing and take pictures I have bought several vehicles from them over the years this is the last time I do business with them.

Always excellent service. The guys are very courteous and knowledgeable about the vehicles. Brian has been assisting us with getting are car repaired and he's been wonderful in all aspects.Brian has taken the time by calling us to inform us the status of the car.

Large selection of inventory & sales staff is friendly, knowledgeable, helpful.

Excellent Service experience regarding our 2020 Explorer. We had trouble with transmission fluid leaking on our way back home to North Carolina. Turns out it has a recall for the trans oil cooler. Brian set us up with service but the parts had to be ordered. Brian helped arrange a rental so we could get to work and pick it up after repairs were completed. I couldn't ask for a better solution to a bad situation. Thanks Ford and AutoNation Ford North Canton Service Team. Brian is the guy to see if you need service with trust, compassion and delivering what he says.

Wow so your really firing people during a pandemic. That’s really terrible ☹️

Had my Explorer in for 45,000 mile check up and tire rotation all went well, no problems, was reasonably fast. Cool Mustang in the lobby too.

Service on our vehicle was handled promptly and professionally. All done under warranty.

All I have to say is what a racket. A bunch of dishonest, untrustworthy people. This was our first purchase (a year ago) and our last from this dealership. Unfortunately we bought all the extended warranties so we will continue our service there. Can’t wait for the day that is up and will no longer have to deal with their dishonesty. It’s been a headache since day one.

Friendly, keeps you updated on your car’s progress, repairs done in a very timely manner

Everything Brian does working on my car is top notch!

Quick and friendly service

The salesman we had was amazing! Very knowledgeable about the vehicles I was looking at and so accommodating to what I needed. I would recommend everyone goes to Autonation Ford for the next car!

Very easy purchasing process. Great price for vehicles. I drove here 2 hours twice to purchase an SUV.

Since they caused $6,000 in Electrical Problems with my 2016 Mustang Convertible. The Answer is NO! I had to get Ford and another dealer involved to fix the issue..

Had them detail my car....wow. shiny and brand new looking. They even put that brand new car smell in there. thanks

Always get great service.

I had a problem with my CD player, brought it in to Autonation, and, thankfully, it was still covered under my warranty. They needed to order the part, I brought my car back in for them to install the new part, and they took care of things very efficiently. In less than an hour, they had the new CD player installed,and were as happy as I was that my warranty was still effective. Matt is always very helpful and kind, whenever I have had to have any work done on my Ford Escape! I plan to return to AutoNation, to purchase my next car, as they have earned my business and my trust.

Had my roof antenna dislodged in a car wash. Fixed it fast Ted and Derrick worked with me. Very happy with work and quality. Highly recommend! You won’t be sorry

My reason for a 1 star. Early in the day on Tuesday, June 2nd we requested to look at a used Ford Flex. We described it and said it shows it's at a different Autonation lot, but they said "no that actual vehicle is here on our lot in North Canton, come by after work to look at it". We arrive, they say "Oh yeah, the vehicle you wanted to look at is at another lot but we have a similar Flex here". Of course the Flex they have to show is thousands of dollars more (just because of better mileage) but doesn't have the navigation we wanted, remote start, AWD, nor other features the one we were scheduled to look at had. My husband and I being gracious, still took it for a drive, we come back and ask if we can test drive for 24 hours (I did this 2 years ago with them for my Ford Escape and it sold me on the vehicle), but they said "How about you buy it? That way you have 5 days to test drive it, it'll just take a few moment for paperwork". Ok. So I have excellent credit mind you and they give me a 9% rate for the loan, whatever, just want to get this going, I'll refinance later. We are told several times it won't be that much longer. Literally 2 hours + waiting on paperwork, we sign, FINALLY get to leave after 9pm. While leaving, we notice a tire air valve cover is missing, whatever we'll just buy one on the way home. The next day we have to go back because SOMEHOW they missed me signing some of the paperwork. And then the following day we have to go back because they forgot to give us the 2nd key (3 nights in a row they took from us). A week of having the vehicle and the blinker starts blinking like crazy, we figure it's a bulb, but would rather the dealership pay for it considering we just bought it. So we call and they squeeze us in on Saturday 6/13. My husband gets there and is told it wouldn't take long, 2 hours later they can't figure it out (electrical problem), he's there with his 4 and 10 year old girls so they know we have a family and would like to go on with our weekend, they weren't even going to give us a loaner. Finally a loaner gets back from some one else and they provide us with a Fusion car. Side note we bought the Flex because we are a blended family of 7 kids and 2 adults and NEED the 3rd row seating. Since they couldn't figure out what was wrong on Saturday, they said let us keep it through Monday and get it fixed along with doing the recall that this vehicle has on it. We received no call on Monday as to if our vehicle was done. We called and left several messages on Tuesday, and no return call if our vehicle was done. On Wednesday we are told that the part didn't come in (due to Covid-19) and it should be here tomorrow (Thursday the 18th - today). So my husband just picked up his Flex FINALLY and guess what... The blinker STILL is fast blinking and not fixed. Also, they didn't do the recall because there's no known fix for it yet.... Absolutely horrible service. And I have no idea how they're going to be able to make this right. Now it's 6/22 and they still have our Flex and will not call us back to inform what the plan of action is and when we might possibly get our vehicle back. When we call we are transferred to voicemail, we leave messages, and no return calls.

Excellent sales people and easy buying process. Thank you Matt Hartman for finding your sister her first car!!

The service department is exceptional. Brian did a wonderful job handling my last service appointment.

Great people, overall amazing experience Sam was an amazing salesman and gave us exactly what we wanted. Jake made sure things we clear and made sure we got the best bang for our buck! Will definitely be coming back for a future vehicle!

Always professional and knowledgeable

Great customer service! HIGHLY RECOMMEND! Robert Bryant is awesome, friendly and kind. Scott Etheridge went above and beyond today to help us today. Kept their word on a no hassle 5 day return (which I used). No high pressure sales here. Did everything they could to get me in a vehicle perfect for me. Have gone here for our last 2 vehicles and will go back in the future. HIGHLY RECOMMEND!

I went through the process of purchasing a used vehicle from Auto Nation Ford. I sent a request for more information about the vehicle and within 15 minutes I heard back from their internet sales manager. I was given plenty of information about it and he even had a sales rep send me a walk-around video of the SUV. I felt the price of the SUV was fair, so we just worked out a price we could both agree on with my trade-in. There were also many options to choose from for an extended warranty and I was able to purchase a warranty that worked for me. My experience was positive and I am satisfied with what I got for my money.

Dave Kolega is the best. The whole experience was awesome.

I love my Car thank you! They took very good care of me and as friendly as can be. My car had a couple recalls on it the day I bought my car out right they has me bring it back to get it fixed and mad sure I has a rental to have till it is fixed. AND THE AWESOME PART IS I DIDNT OAY A DIME FOR THE RENTAL AND MY INSURANCE DIDNT EITHER!! Thank You Guys so much for helping me . I will refue you to anyone and everyone! 💗🤸‍♀️💗🤸‍♀️🚘

Service was fast and service tech was very efficient and polite

beautiful showroom, friendly salespeople n great sevice

Matt Hartman treated us like family. He understood exactly what I was looking for. AutoNation is a great, no hassle place to look for good quality vehicles. Matt really made our day! Thank you!

Auto Nation Ford makes it pretty easy to set up appointments. We call ahead a few days of when we want to bring our cars in and we can usually get an appointment on a day and date that works best for us. Since the remodeling, the Service Department is more efficient getting work in and out of the shop on a timely basis. On our last visit, our service advisor Bill, was very professional upon meeting us for our appointment. He called me the next day and discussed some concerns with our car and we were able to pick it up the same day as repairs were made quickly. I used to work in Ford Parts and Service and I was very pleased with the service we received on our last visit to Auto Nation Ford, North Canton.

Service and sales people!! When I was in Friday the Feb. 1st I had Alan in service, he was very efficient , kind and knew what he was doing. Thank you

very helpful and considerate , Excellent service department. Highly recommend AutoNation Ford in N Canton

quick, efficient service. friendly atmosphere

If you need your car or truck serviced, see Brian Cironi. He is very professional and extremely helpful. Best service I’ve had in a long time. I’ll be back!!!

I scheduled my semi-annual service check up, tire rotation and oil change for my 2017 Mustang Shelby. The online scheduling process was extremely easy, with an email and text confirmation. When arriving at the dealership, they were ready for me and the entire process was efficient, quick and easy.

WHERE DO I BEGIN? 1.) MATT H. was super amazing! He is a perfect agent for y’all company! Your truly blessed to have this young man apart of your sales team!!!!! 2.) This dealership went above and beyond! We came in with a buy here pay here car that was junk (wouldn’t close on the drivers side door 😂) they took it in as my trade in and had me out the door with a newer car! 3.) y’all just earned a customer for life!!!! I will not go anywhere else and if your looking for a place to be treated like a human being not a sale your coming to the right place! 4.) I am in love with my car! I hate the fact that after I get home from work that’s it for driving it. I love driving my car and I am so proud of it! You have no idea how much you have made a difference in our lives by a simple car! I never realized how much stress I had while driving the car I had previously. Then to go from an unsafe car to an suv that fits our family perfectly! THANK YOU!

They always go above and beyond.

Mark was fantastic to deal with

I worked with Josh Stamp great service!

My experience there was amazing. The salesman was very nice to me and got me in the vehicle I wanted . Thank you so much auto nation you are awesome !!!!! 👍

Great Service Dept. I have been dealing there almost 10 years . Everyone is friendly .

Buy my cars here. Service support excellent. Good to have a “go to” place!👍

Polite not pushy and they treated my wife well when she went by herself to look at vehicles

The new service department is great. Will be returning

We have been very pleased with their level of service. Everyone is very nice & yet professional.

Absolutely I was given the red carpet service. The service department was extremely busy and I had an 11:30 appt but because of being short staffed I had a long time in the waiting area. The manager Kevin Drake came out and apologized for my wait and was so apologetic and compensated my visit which was for an oil change and tire rotation.Not only that they also cleaned the inside of my car and walked to my car which is a 2018 Ford Escape that I love in fact its my 3’d one I’ve leased. Thank u for great customer service . Marilyn Greene

Do your job right the first time. It does not take a genius to find a nail in a tire. You are suppose to be experts. Losing wages and coming back a second time for a nail is unacceptable. The nail didn't move. Had you checked the tire the first time, and I mean checked it, as I ask you too and not just put air in it, then you would have done your job. But you didn't.

Excellent fast and friendly service from the collision center. Matt did an awesome job!!!

Went in for regular service. Great job, did everything plus more that I needed. Always happy.

Jeff Swihart did a fantastic job relentlessly searching for our needs on an Edge. This was our first experience dealing with a Ford dealership and it was a pleasant one. I felt at ease through the whole process which is what everyone is looking for. Jeff hit our timeline to have a vehicle in place by 9-23-19 . He spent an hour with us thoroughly going over all the details and options on our new vehicle prior to driving off the lot. I will recommend Auto Nation to friends and relatives. Nice work.

Had a great experience buying a new 2019 Ford Escape with AutoNation Ford North Canton. Our sales rep. Tony was so helpful and did such as wonderful job working with us in showing us the trims we were looking for and being responsive to all our needs. Couldn’t have been any better. Thanks! Marlon and Renee Taylor.

Once again, the repairs are well done and reasonable.

I like taking my service truck to a place that knows what they’re doing, I took it in yesterday for service and new tires without an appointment thinking they would have to order the tires and reschedule me for another day but that was not the case, Steve was able to get the approval from my fleet service and get the tires installed and the truck serviced the same afternoon, great job guys. Thank you!

Checked car out first thing Monday morning, fixed, no charge, rock found in spoke

They do everything they can to get you the best deal possible .

Scott Heid and Matt Hartmann made my experience as quick and painless as possible! They helped turn my negative situation into a 3 year problem solved with a brand new car to go along with it!!! Thanks guys!

My dtr needed a vehicle. She leased an Ecospirt from Jordan. The process was smooth.

Salesman was straight and honest. He made an error and made an error, but made it right. One of the better car buying experiences I have had.

saleman Tony is great...no high pressure...picked the perfect truck for my hubby and will be going back to him soon to look at a vehicle for myself...free car washes and always professional service by all the staff

Very reliable with very caring personal.

Dishonest used car sales. Purchased a car that immediately failed the e-check. Services promised as part of the deal were not actually done. Was supposed to be completely detailed in/out. I received a filthy car that they tried to pretend they detailed with a $250 line item on the receipt. Day two the rear view mirror fell off of the front window. Was completely rigged up for sale only. Awful- would never ever buy a car from them again.

Matt Hartman provided me with the best car buying experience I have had in my life.. can’t thank him and the team here enough!!!

Friendly and good experience

Ashley May was amazing! We just purchased a Ford Explorer and she was so knowledgeable and great at her job! I highly recommend her to anyone!

They fixed my car and had it back to me the same day. Sabrina was very friendly and was very knowledgeable in her job. She set me up with a ride to and from the dealership. It was very convenient and the driver was very nice. It was a great experience. I am glad I got my car from AutoNation.

Terrible. They didn't do their job and tried to deflect and blame the customer. We have numerous written correspondences proving their ineptitude, which will be shared with their corporate offices. The weak manager wouldn't provide his supervisors name.

Very friendly and helpful. I didn't know the repair would take so long and they immediately offered shuttled service!

They are all very friendly and I recommend them highly. They don’t pressure, they will work with you on whatever you want.

Always receive good service!

huge thank you to Matt Hartman he went above and beyond to help us even after we bought our truck he stayed in touch to help with anything. great group of people and would definitely recommend them.

I decided to sell my 2011 Mustang so I went to AutoNation Ford in North Canton Ohio. Jason Rogers was my salesman. he did a great job. when I made the appointment with him he said it would take about 45 minutes. it actually took me over four hours and two trips to get the paperwork and everything done. was told there was a hold up with corp. I really feel it shouldn't have taken over 4 hours. my time is important also. Jason also personally delivered a check to me when all the paper work was complet. thank you Jason

Exceptional hospitality. We felt welcomed, valued and important. The salesman went the extra mile to ensure we knew the features of the vehicle and was comfortable. Overall, superb customer service. Highly recommend this dealership.

Very Impressive Dealership and Amazing Customer Service. Ashley May helped us with our trade in and was top notch, very well educated and passionate about her job and amazing with our children as we worked through the purchase!!

I bought a 2008 trailblazer Aug 2018 ..you serviced for 3 months then got it back shortly and it has now been in service again going on 4 months..i totally despise this and of course I have to figure out how to pay this hefty bill coming when I only get one check a month on disability..no I will never tell friends to shop there

Ashley was very good at her job and making it appreciated that we came back to find another truck.

I go to Auto nation for all the work on my vehicle never have a problem Brian Cironi treats you like family keep up the great job

Devin Iistened to my concerns & addressed each with no pressure. Very kind and friendly including my finance guy.

The excellent care you are given.

My daughter just turned 21 and the car I purchased for her when she was 16 was done! She traded it in and is now leasing a brand new Ecosport! They were all great there, took care of her and she loves her new car! Thank you!!

The entire process was made simple. Ashley Lamp helped me through the entire process. I have a crazy work schedule and she was willing to do almost everything from finding the perfect car, evaluating my trade-in and completing my credit application via email and texting. She moved her schedule around to ensure she was there to deliver and orient me to my new car. It was a great experience !!

Glued on my sticker. Easy repair,easy to deal with.

Quick and professional service. Willingness to help solve other truck related issues.

We appreciate how hard they looked for exactly the truck we wanted and found us one in the color we wanted but an even better truck . Everyone was so friendly and helpful. We definitely recommend this place and have already cause everybody wants to know where we got it. Ashley May is the nicest most helpful salesperson we've ever dealt with. We will definitely go back if we ever decide to buy another vehicle. We just love our new truck! Thanks so much.

He was very nice and helpful.

Great experience all around. The staff was super helpful, knowledgeable and accommodating. Very easy to work with. I highly recommend

Took my car in without an appointment for a window problem and they fixed it right away. Very friendly. I reccomend.

Thank you to Jason, Jake, Mike and everyone else at AutoNation who made our recent car purchase painless. The staff was great to work with and very helpful. We will definitely return in the future.

The service on my truck was handled very efficiently and professionally. Service was performed correctly the first time. I am well-pleased with my service experience with AutoNation Ford.

I am a loyal Ford customer from a different state. I have never been to this Ford dealer. Yet they keep sending me emails. I find this very harassing. They will not stop even though I have called them many times. I find this very very harassing. I hope this is not a form of identity theft that they use on other customers!

Words cannot express the amount of disgust I have for this place. I arrived here yesterday ready to buy a new car. Upon first arrival I had a salesman approach me and I asked him to look for any current deals they had on new fusions. Well 10 minutes, 20 minutes, and finally 30 minutes go by before I gave up waiting and went in. I see the same sales person helping everyone but me and said he would find someone else. Well another 20 minutes goes by and I had to find someone myself. I finally get someone and do a test drive on a 2019 Fusion. So what started off terrible seemed to get better (ya right) I signed papers for the agreed down payment and the interest rate. They let me go home after signing the papers and asked me to come back tomorrow for the down payment since they were down to one financing manager. So I come back the next day and guess what? The paper I signed yesterday meant nothing!! They raised the interest and the down payment and shorted the length of the loan. I was absolutely furious and asked for my keys back!!! I’m super disappointed in this place! I got my first car from them 3 years ago and everything was cool. I don’t know what’s happening here but they should be ashamed! The only good here is the salesman who helped me after wondering around aimlessly for an hr after his coworker ghosted me. I will never come back here and I will not recommend you to anyone!

Just bought a 2019 Fusion last night. Very friendly staff

Bad customer service. Patricia won’t call you back ever and the diesel mechanic was new and didn’t know how to fix my truck. They had to keep waiting to hear from Ford what to do. They’ve had my truck over a month now with an $11,463 bill. They let us drive our truck when they said it was ok to drive and it was never ok to drive and did so much more damage driving it, now they won’t cover it to fix the problem. I will never ever buy ford again and I have two ford trucks. Will be selling them and buying Chevy. Every mechanic we’ve talked to can’t believe they let us drive our truck.

We had an interesting experience in looking for a new vehicle prior to finding AutoNation. However going to AutoNation was the best decision we could have ever made. The staff took great care of us and really tried to find the best deal possible for us. We will definitely be returning in the future for any other vehicle purchases.

I Was a check engine light on our 2010 fusion called to get fixed and oil change,tire rotation. Called at for an appointment at 10am asked me if 12:30 was ok. Fixed all and on my way at 2;30. Best service I've everhad Thank You Larry

honestly, this place treats you so good, they would never sell you a junk car and also do not pressure you into buying a vehicle. they can find you a low monthly payment even if you have no credit at all (at least for the right down payment) overall it was a great experience working with everyone!

Craig and Amber are absolutely amazing! Craig went above and beyond to make sure I was 100% satisfied while my car was having to be serviced. Autonation provided me with a rental car while my car was being serviced for a couple of days and they never beat around the bush or keep I drop from the customer, unlike some other Ford dealerships that I’ve been to. Overall I couldn’t be more happy with how Autonation and Craig have put making sure my car is back to full working condition again at the top of their list 😊 I would definitely recommend them 10/10!!!

Great service from sales, managers, and finance! Highly recommend them to anyone looking for a car. They are easy to work with and understand if you're working within a certain budget. They do everything possible to meet your needs and make you completely comfortable with your payment while also making sure you are getting exactly the car you want!

Great service from sales, managers, and finance! Highly recommend them to anyone looking for a car. They are easy to work with and understand if you're working within a certain budget. They do everything possible to meet your needs and make you completely comfortable with your payment while also making sure you are getting exactly the car you want!

Good customer service! They provided me with a rental car while my car was in the service department for a recall. Very easy to work with

Brian ceroni and his team did a fine job

Got notice that my Ford Fusion had a recall on it's airbags, so I took it to AutoNation because they were close and convenient. Took a little bit longer than they allocated but they ended up giving me a free oil change without even asking for anything. Very proactive customer service. I will definitely go back in future.

While the price is at the high end, the service does make up for it. A polite, professional, and precise team make the experience very manageable. Despite the renovations the facility is always very clean and the waiting area is now even more comfortable.

Very friendly service recall was performed with no problems excellent service. Staff was friendly and car was promised back quickly. Plenty of reminders of the appointment time. Will definitely return if needed.

great people! very nice and understanding

Bill Foltz in the service department really helped me out. Always has from a simple oil change to a transmission replacement.

Nice people and very helpful.

Everyone was super helpful and answered all my questions. I worked with Jason and JR and they were both great. I'm so happy with my new purchase!

Service department is very helpful and curtious

Overall my experience was very helpful. My dealer Mr. Wentz was very knowledgeable about all details concerning the sale and I felt as though I was well taken care of.

I purchased a 2nd vehicle from ron marhofer across the street. my first vehicle I had 4 days then after a month in service and still not fixed I made them buy it back. purchased an '11 explorer limited instead. well wouldnt you know now this vehicle is sitting in service too - sent to autonation when marhofer had no clue how to fix it. the 1st time they had it 3 weeks and then returned it to me not repaired. a week later i returned the vehicle to be repaired correctly... and here i am 2 weeks later without my vehicle. yes they did provide a rental which by all means they should have considering the bad repair job. i have made 3 phone calls asking for an update, only to be told 'your tech isnt here today, we are working on it, but i have nothing to tell you as far as repairs go'. apparently this place just hands a car over, tells tech fix whatevers is wrong - and doesnt care to know what tech is fixing until the tech says it's done. all 3 phone calls I have been told my service advisor would call me the next day... he has not returned a single phone call. I am ready to walk away from this vehicle too. between both cars, and both autonation and ron marhofer I've been in a rental longer than the combined time I have owned either vehicle. this is absolutely ridiculous.

Awesome! Quick and a really nice vehicle. One of the best experiences I've had purchasing a vehicle.

The Service is Great. Scott Heid and Team are Excellent To work with! Will Deffiently Recomend Them!

Don’t buy anything from these clowns. They treat you poorly. I don’t know about you but I want a company that works for me and educates me on making the best decision... not these guys!!!

Great overall experience there finance team Scott and Jake are the best bar non. They did everything they could with Ford motor credit got me a better deal than I asked for. Michael M and Josh S are great salesman with alot of knowledge. I highly recommend Ford auto nation.

service writers are very professional

Stop telling lies and stop selling cars that have not been inspected properly. Answer your card and do the honorable thing. From our salesman who was rude to sales managers who give you the run around to the GM who gives nothing but bs, this place is awefull!!!! I’ve got a call in to the corporate office to let them know about the staff at this dealership.

Got a great deal on a truck. Very happy with the service and the quickness of the transaction.

Everything went as expected

Overall experience was good. Disappointed in the multi-point inspection. I would assume brake lights would be part of the inspection, but when we left, the right rear light was burnt out. I think someone should have caught that.

Dave Kolega helped me get into the right lease even though my forner lease was from another dealership! He explained all my options and really helped to make my decisions easier! I highly recommend!

The service department was very fast and efficient with handling my vehicle and appointment. I was in and out and my service advisor was excellent and had explained everything they found in my multi point inspection for future appointments. I will go nowhere else for any of my vehicle needs thank you AutoNation!

Ashley Lamp is amazing. Put me in a nice car and spent time showing me how to use all the functions. So nice :) 5 stars

so last time i brought my 2015 f150 in for an oil change they did it all right. well atleast i though they did got under it yesterday to change the oil and in order to do that i have to take like a heat sheild plate type thing off well i was going to un bolt it and one the bolts was broke off and instead of replacing it and fixing it they zip tied it up and pretty much said screw it.

Customer service was excellent, Dave & Kim walk us through the process very patiently. Looked at several models of the Ford Escape , we knew what we wanted , Dave & Kim DELIVERED ! 100% satisfied! 5 ⭐️⭐️⭐️⭐️⭐️

Make sure the service department takes care of the issues with the vehicles. They are extremely unprofessional and their manager sets the example. Terrible customer service in North Canton.

started off the process by just browsing online when i recieved a phone call and was suprised at how friendly staff was right from the start. my husband and i went to the dealership and met Michael who was extremely helpful in finding a car that would fit our needs perfectly. the rest of the staff were great about making sure we were able to stay within our budget and did everything they could to help us out. we left with a 2018 ford fusion and couldnt be happier!!!

I dealt with Rick in the service department when I was having some known transmission issues with my Ford focus. He gave me a rental car to use while my car was getting fixed, all the while Rick reassured me that there would be no charge since it was still under warranty. When I got the car back I noticed a weird noise when I braked and he took care of that too by cleaning up my rotors and new brake pads! Rick is an amazing employee there and will take care of you!

Took my 12 F150 in for oil change etc..plus a couple of issues under warranty that were handled well.My service advisor "Bill Foltz" explained everything to my satisfaction,barring my poor gas mileage issue,not any fault of his though(it has been an on going issue since it was new)Also,when i picked my truck up i noticed the pass front end had damage done to it which i got an estimate to repair for $580.00.Brian said it would be taken care of,and he apologized for no-one bringing it to his attention when it occurred.(perhaps because he was off the day i picked up my vehicle)All i want is to be paid for the damages and i will take my truck in to my preferred body shop at my convenience.I was asked to bring my truck in to have Brian Bartz take a look at it.I will call him today and discuss the matter.

I could never, ever put into words what Autonation has done for my family and I. The most amazing company I have ever come across. My husband worked for them and he passed unexpectedly and they have truly went ABOVE and beyond for our family. I feel forever in debt to them. In a time of such pain and hurt and darkness they have truly given me light. They have made sure his kids and I were well taken care of in every aspect. They kept in touch and made sure I was getting everything taken of, even just a simple if you need anything please let us know text after already doing more than what they should have been. I can’t thank everyone enough, front the bottom of our heart we will forever be so blessed to have been apart of such an amazing company, more like a family. Thank you.

Thank you for your support of Chauncy and his family, it is very much appreciated!

I had an amazing experience at Auto Nation. Mike, my salesman, was so personable and everyone we came in contact with, was so nice. I know, salesmen are annoying, lol, but I never once felt like they were pressuring or annoying. I love my car and I will recommend them as long as I can.

Their 5-day guarantee saved me from being stuck with a 3/4 ton truck that had an after-market accessory that I definitely didn't want and was not indicated in any of the online descriptions. Took forever, though, and more than a couple phone calls to get my down payment refunded.

Worst detailing ever so many places untouched.

This place and its people are totally awesome in all they do.. They go beyond to get u eat u can afford and they are only a call away..SHOUT out to my other son James Jeter. And Ashley LAMP.. Go see them..give my name..and watch them work miracles..

I have bought 2 Escapes from AutoNation Ford and recently upgraded to an EcoSport I've always had great service with them. Thanks to Duwane for helping me get this really nice vehicle �

The salespeople are very nice and accommidating. They are will willing to work with you to make you happy with the deal you make

First time dealing with Auto Nation. They did an outstanding job working with us to get into the truck we wanted. Will definitely go there first when looking for another vehicle. Thank you to Brandon and the rest of the sales staff!

Thanks to Josh and all the Autonation staff, Excellent dealership, great communication, will be a return customer into the future!

Great Dealership. Great People. I conduct all of my business there.

AutoNation Ford North Canton did a great job for me, especially Vonette Alston. It just so happened that on the first day I checked, they had just listed the car I wanted for the price I needed in a color I really liked (the latter being simply an added bonus). Even though there was only one stock photo of the car online (I would much rather see several photos of the actual car), I decided to make the 2 1/2 hour drive from out of state to check it out. I did so because in addition to having what I needed, I like how they do business. The ability to reserve the car online for 72 hours in advance was huge for me because I had just missed out twice on two other vehicles from two other dealers that had sold on the day I had wanted to go check them out and (probably) buy them. I planned on doing financing through my local credit union, who I already had a relationship with. AutoNation was fine with this. However, I did give them a chance to beat the terms of my local lender; they found someone who did just that by nearly 3%. This really surprised me. I also like the no-haggle policy. That only works for smart buyers if the price listed is truly fair; based on my independent market research, it was. The car was in very good condition. I arrived near the beginning of the day as opposed to the end like I'd told Vonette. Despite this surprise, they had the car ready for me pretty quickly, and she recognized me by my driver's license picture. Perhaps because of my early arrival, the detailers were a little rushed, as there was a good bit of smearing on the glass (which revealed itself only in that evening's sun and nightfall) and the fuel gauge, and the windshield wiper fluid wasn't topped off like they usually do. These are all very minor things which I can live with and partly blame on myself. I was surprised to learn that my purchase includes free wiper fluid and free car washes for life. Unfortunately, based on where I live, I doubt I will ever take advantage of this more than once or twice, but that's okay. Long story short: I liked the car and agreed to the sale and was out the door by lunch. Did I mention that Vonette took my new vehicle and my rental and filled up their gas tanks? This saved me a lot of money and makes those few other little things seem silly by comparison. Due to AutoNation's 5-day, 250-mile return policy, I skipped the normal pre-purchase inspection and instead took it to a trusted independent mechanic after the sale. He said that the car was in "great shape" and that it "hadn't really been broken in yet" at about 50,000 miles. I'm someone that due to my job puts that many miles on my car in just a year. I've already put on nearly 1,500 in my first week of ownership and the car is doing great. In fact, they just called me this week to tell me they found another key and want me to have it. Assuming they have what I want, I plan to be back in just a few years for another purchase.

Took advantage of a program that allowed me to get into a new vehicle before my present lease ended.

We have purchased two vehicles from this location with Mike Sargent as a salesman. I strongly recommend you ask for him if you visit this location. He will take great care of you and put you in the car you want, not matter if its on the lot or not.

Great experience, salesman were knowledgeable and helpful. Finance officer was helpful and great to work with.

The entire staff made me feel like family the moment I walked in the door! Dave, my salesman, made the entire experience enjoyable! I love my car!!!

AutoNation is a great dealership that offers a helpful, friendly atmosphere with a no-pressure sales approach. They made my new car shopping experience a breeze! I love my new Escape! Thank you!

We had a great experience at AutoNation North Canton. Sales associate Michael Jordan was not pushy was so ever. He made us feel comfortable, he was thourogh, informative and very helpful. He did not use the typical pushy, vulture salesman approach. We highly recommend this dealership and will be back in the future. Thanks again!

Come buy your next vehicle from a great dealership, where you are more than just a customer, your family.

Buyer beware. Apparently, they won’t honor information on a Carfax. It said There was supposed to be a remote control with the car So they will not lower the price of the vehicle to accommodate us having to purchase another one. We will not be buying another vehicle there. Obviously it does not mean anything to them that we Spent a bunch of money at their dealership.

Bought a truck. The tailgate fell off of it going down the highway. After returning the truck due to multiple issues from rude staff to incorrectly done paperwork and the tailgate issue, they refuse to give back my deposit stating it’s my fault the tailgate fell off. A tailgate doesn’t just fall driving down the road!! That is not operator error!! I would not ever recommend them.

Excellent experience and excellent customer service! I will be back for future purchases.

Gotta say, Robert Wentz handled my car needs with ease. The entire visit was easy and relaxed. Walked in, test drove the car, bought the car, and walked out. Thanks Robert!

My last visit was for a oil change wiper blades when the car was first brought out it had Ford blades they forgot to do something so they took my car back in for a few which was fine however when it came back they replaced the Ford wipers with another brand not ok my husband noticed I was disappointed in that move a little deceitful so I give them two stars😑

Friendly peoplpe and easy to purchase. They had what was advertised and more.

My salesman Brinston was nice to work with and not pushy at all. However, the other sales team who appraised my trade were going to give me $2,000 less than what multiple other dealers were willing to give. I got a call from someone there a couple days later following up on my deal, and I told them I found a brand new car for a couple thousand dollars more than the used car I was looking at here. He told me that based on my age (and a couple other factors) I would most likely not qualify for all incentives and the chance of that deal happening was not likely. Did not appreciate getting insulted and definitely will not be back here.

I will never purchase a vehicle from AutoNation or Ford ever again. My 2016 Focus has had the transmission fixed 3 times for the same problem. All AutoNation will say is "we aren't Ford, you need to contact them". Well, after 3 weeks of runaround from Ford, they refuse to do anything to make the situation right. The dealership and Ford have admitted that there is a known problem with the vehicle and that they have no way to fix it. AutoNation and Ford refuse to stand behind the products they sell. On top of that, they continue to sell vehicles with the same issues to customers. Buyer beware, they will take your money happily but when the time comes to stand behind their product, they are nowhere to be found. I have purchased 2 vehicles from them in the last 2 years and NEVER will again.

Third car bought withing last 2 1/2 years great dealer, great salesman Dave Kolega was salesman and is straight forward and honest.

John, is really a big help finding the right car. Thanks John.

They did an outstanding job through the whole process. The salesman Chauney Townes was also outstanding during deal and all the paper work and showing the car etc. etc.etc. I would buy another car from him if the need came up.

Had my vehicle in for transmission problems that were under Ford warranty. It had other issues that we were aware of, and notified them that it would be taken to our regular mechanic after the transmission work was completed. Apparently, that is code for "Customer requested to have Multi Point Inspection performed this visit' mas that was written on our invoice. We specifically told them to only look at the transmission issues. Dropped our vehicle off in the morning as we agreed to do so they could begin working on it, then they informed me that they would get to it that afternoon. What was the point of making an appointment if the dealership was unable to keep it? The following day they called and claimed that there was all sorts of other work that needed done, and we needed a Transmission flush. We inquired about the pricing and was told $220 plus tax. Since they already had our vehicle, we agreed. Saturday they ran into other issues and called to notify us. Sadly, they dialed the wrong number and we never got the message. Monday, we called them because we wanted an update. They hadn't done anything further to our vehicle because we had not called them back. Apparently, their technician did a complete brake inspection and determined that they could not test our vehicle because we needed to redo our rear brakes. Go to pick up our vehicle and the price went from $220 plus tax to over $340, which was not disclosed to us until we went to pick up the vehicle. A $120 plus "oops, I forgot to tell you." We took the vehicle to our mechanic and he informed us that the technician never took off the left rear tire when he "completely" inspected our brakes. Also, we only needed new calipers, not all the other stuff they were trying to tack on. My recommendations for anyone that wants to use them: PASS!!! If you absolutely must: Make them repeat everything you tell them. Write everything down. Call multiple times a day for updates. Ask for hidden charges that are going to pop up. Finally, don't trust the technician. Learn from our mistake.

I have dealt with Dave Kolega exclusively here for my ford fusion back in 2011 and recently my 2017 ford edge. I honestly don't want to go to any other dealer because I know Dave will work with me on what is best. He is a very nice guy to work with, offers to walk you through everything so you understand. Is not pushy what so ever! I recommend auto nation to my family and friends in the market for a new or used vehicle. All of the employees my husband and I dealt with last weekend were very friendly, even if we weren't dealing with them directly. I've never had a bad experience here!

Mike Harter was very helpful and accommodating to our needs. I would refer anyone to him.

I went in for my first FREE car wash and I think all the guy did was spay some water on it , brought it back in and drug a wet towel around on it and left streaks on the windows and when I left it still had dirt and water spots and bugs on the front of it . I wasn't happy when I left . And may not go back for another free car wash again .

Our salesman John was great to work with, I would rate him at a 5. The reason I rate it at a 1 was because two older men behind the counter were super rude to my husband and I. They tried to offer $5,000 below the trade in value for our truck. When we showed them online that it books for way more at trade in value they got very defensive and insisted we knew nothing about our truck. Then my husband told the men that he's been offered more for our truck by a coworker & also by another dealer further away. No matter what we said they still insisted that we didn't know anything about what our truck was worth. Worst customer service.

Great experience. Quick and fair. Seek out Michael Jordan and Marcus Miller they will take care of you!

I will never buy another car there again. I have bought 6 cars there in the last 11 years. My last car a 2013 ford escape has been in for the same problem 4 times. My entire dash would go black and nothing worked. Was there once for 2 weeks to only get it back to say sorry we can't figure it out. To only bring it back for a chip in my wind shield. Then to bring it back again since they broke something on the hatch. The last time it went black, I took it right in to be told there was no one to look at it and they had no car for me to drive. The service manager Brian was no help what so ever , he didn't care about my imconvience of having to keep returning. Never have I been treated that poorly before. Very sad.

I used to dread going shopping for cars based on previous dealers. I even went to another Ford dealer in the area the day before I stopped into AutoNation and loved the vehicle, just not the salesman. Mike Harter and AutoNation changed my view on car dealers. I highly recommend this dealer.

I absolutely would recommend this service department to anyone, the manager Brian was very helpful and kept us in the loop about what was going on with our car, I will gladly take my business here anytime in the future, also bought one car here and didn't feel pressured great all around experience from all departments.

Dave K was an awesome sales guy. Easy to work with and made doing things mostly remote easy. The rest of the staff I interacted with were courteous and didn't pressure me.

This is our 2nd time leasing a car at this location and we had a wonderful experience. Tyler, Dwayne and Jake made sure they answered all of our questions and made sure we were happy. Everyone is amazing. Even for service, I have a wonderful experience. Thank you!

Well, I know Brian in the Sevice Dept. at Autonation. In 2003, he helped me with a vehicle I did not buy there, and I was grateful for his help. The mechanics did a great job and I had that vehicle for 10 more years with no issues regarding that repair. The recent vehicle I had repaired was done in a timely manner and the issue is gone. If you own a Ford they are able to get to the bottom of the issue quickly and I am, again, grateful that Brian is still with Autonation and that I received another great repair job. Thanks Brian and Autonation.

We recently leased an F-150 from Joshua and Jake this past weekend. Both guys fielded our questions with good explanations to each one. Very satisfied with the interaction of the entire sales team.

I had such a pleasant experience today. Above & beyond!

Received prompt service. They didn't overcharge or try to sell Me something I didn't need.

The 2017 Ford Focus SE, that I purchased, was very clean inside and out, except for two stains on the front passenger seat bottom. I was able to easily clean one stain with solvent, but the other stain seems to be set in. It is not that big, about 3/16 inch, and I will probably just leave it until the first time I bring the car in for service.

AutoNation Ford North Canton gave superior service. They were polite, on time and there were no surprises!

I have purchased 3 cars here and each time everyone was very helpful through out the process. I have never had a problem. Just like the first 2 my last experience was very good. Cameron and James made sure the whole process went very smooth from beginning to end! I love my new vehicle also! Thanks!

Great professional customer service, helped me out of a Chevy into a Ford, great company to go to!!!! Explained everything and didn't hide anything

I bought my car here about 2 years ago and had nothing but problems!!! This is by far the worst car lot I've ever been to or dealt with!! After only a year of having my car my transfer case went bad on it, I took it in and they "fixed it" but after I got it back the four wheel drive stopped working in it completely, I called and told them but the guy that took care of my service wasn't available and they said they'd have him call me as soon as he could to make an appointment to come back in... well he never did! So I took it to my brother who is a mechanic and he found a ground that wasn't even attached, he then proceeded to fix it and after attaching it back on I then test drove it just to find out that they put another bad transfer case in it!!! I still owe $7,000 dollars on it and now my overdrive off light is flashing! And of course my warranty on it is not good anymore!! I wouldn't recommend this car lot to anyone! ����

The service is wonderful. The staff helped us find car that worked with our price range and our credit. They kept the mood light by joking around. Would recommend to family and friends They have made a life long customer

This has to be one of the worst dealerships I've ever dealt with, I purchased a car here six months ago and it happened to be the worst mistake I've ever made from the time I purchased a 2009 Ford Focus it shook like a Chihuahua and burnt oil they replaced two of the three motor mounts and said that the third one didn't need replaced after this the car shook less but still vibrated severely when it was in gear I was told this was normal and to deal with it at the time I did not know that the car was burning up by the time I figured that out it had been six months later I spent almost $3000 on an extra warranty they gave me problems with the warranty and told me that I would have to pay a deductible which the salesman said when I purchased the car that if I had my service done with AutoNation I wouldn't have to I found this out and canceled the appointment to get the burning oil problem fixed and took it to another dealership which I trust much more and I only had to pay my actual deductible and they didn't give me any problems fixing the vehicle at all as a matter of fact I even provided a shuttle home and fix the vehicle a day ahead of schedule I will never deal with Autonation again from here on out I will do my business with liberty Ford in Canton which was previously downtown ford there's a reason every four to you see you on the road and Canton says downtown ford and not AutoNation and that's because I don't nation does terrible business

They were very helpful in our request for certain parameters. Showed us great options & values. Definitely time well spent thank you for going the distance & helping us get a reliable vehicle for years to come.