My reason for a 1 star. Early in the day on Tuesday, June 2nd we requested to look at a used Ford Flex. We described it and said it shows it's at a different Autonation lot, but they said "no that actual vehicle is here on our lot in North Canton, come by after work to look at it". We arrive, they say "Oh yeah, the vehicle you wanted to look at is at another lot but we have a similar Flex here". Of course the Flex they have to show is thousands of dollars more (just because of better mileage) but doesn't have the navigation we wanted, remote start, AWD, nor other features the one we were scheduled to look at had. My husband and I being gracious, still took it for a drive, we come back and ask if we can test drive for 24 hours (I did this 2 years ago with them for my Ford Escape and it sold me on the vehicle), but they said "How about you buy it? That way you have 5 days to test drive it, it'll just take a few moment for paperwork". Ok. So I have excellent credit mind you and they give me a 9% rate for the loan, whatever, just want to get this going, I'll refinance later. We are told several times it won't be that much longer. Literally 2 hours + waiting on paperwork, we sign, FINALLY get to leave after 9pm. While leaving, we notice a tire air valve cover is missing, whatever we'll just buy one on the way home. The next day we have to go back because SOMEHOW they missed me signing some of the paperwork. And then the following day we have to go back because they forgot to give us the 2nd key (3 nights in a row they took from us). A week of having the vehicle and the blinker starts blinking like crazy, we figure it's a bulb, but would rather the dealership pay for it considering we just bought it. So we call and they squeeze us in on Saturday 6/13. My husband gets there and is told it wouldn't take long, 2 hours later they can't figure it out (electrical problem), he's there with his 4 and 10 year old girls so they know we have a family and would like to go on with our weekend, they weren't even going to give us a loaner. Finally a loaner gets back from some one else and they provide us with a Fusion car. Side note we bought the Flex because we are a blended family of 7 kids and 2 adults and NEED the 3rd row seating. Since they couldn't figure out what was wrong on Saturday, they said let us keep it through Monday and get it fixed along with doing the recall that this vehicle has on it. We received no call on Monday as to if our vehicle was done. We called and left several messages on Tuesday, and no return call if our vehicle was done. On Wednesday we are told that the part didn't come in (due to Covid-19) and it should be here tomorrow (Thursday the 18th - today). So my husband just picked up his Flex FINALLY and guess what... The blinker STILL is fast blinking and not fixed. Also, they didn't do the recall because there's no known fix for it yet.... Absolutely horrible service. And I have no idea how they're going to be able to make this right. Now it's 6/22 and they still have our Flex and will not call us back to inform what the plan of action is and when we might possibly get our vehicle back. When we call we are transferred to voicemail, we leave messages, and no return calls.
Sarah Craig
Jun 22, 2020